Top 10 Helpdesk technician ii Jobs in North Carolina

Level 2 Support Technician MSP
CW IT SUPPORT INC —Wilmington, NC
- $45,000 - $60,000 a year
- 8 hour shift
- Hybrid work
- Office
- Windows
- High school diploma or GED
- Profit sharing
- Paid training
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Help Desk Technician, Tier II
Hiller Companies —Concord, NC
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
1d
Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Butner, NC
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
IT Help Desk Technician – Level 2 SkillBridge Fellow
Divers Alert Network (DAN) —Durham, NC
- Full-time
- Mid-level
IT Technician II
U.S. Courts —Asheville, NC
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Customer service
- Travel reimbursement
Tier 2 Systems Engineer
Quo Vadis Inc. —Matthews, NC
- Up to $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
Service Desk Technician II
Valeris, Inc. —Morrisville, NC
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
8d
Desktop Support Engineer (Level 2)
NSC Global —Charlotte, NC
- Urgently hiring
- 5 years
- Research
- Mid-level
6d
Field Support Technician II
OneOncology —Hickory, NC
- Full-time
- Mid-level
- High school diploma or GED
- Clinic
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Support Technician II
Nucentric Solutions —Charlotte, NC
- Mid-level
- Windows
- In-person
- Paid holidays
- Disability insurance
Quick Apply

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Field Service Engineer
TeamLogic IT —Charlotte, NC
O Alternatively, 3 or more years of professional experience in technical support, IT services, or a field engineering role. MAKE FANS OUT OF OUR VENDORS *.
$55,000 - $75,000 a year
Quick Apply
8d
Prod Support Engineer (CLT)
Matlen Silver —Charlotte, NC
Demonstrate ability to communicate effectively with both technical and non-technical partners. Must be willing and able to express new ideas, concerns, and…
Quick Apply
2d

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IT Help Desk Technician (Level 1–2 Support)
Pepper Construction —Dublin, OH
Experience with printer/peripheral troubleshooting and remote support tools. You’ll play a key role in managing identity and device security through Entra ID,…
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3d

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Level 2 Support Technician MSP

CW IT SUPPORT INC
Wilmington, NC

Quick Apply

Job Details

Full-time
$45,000 - $60,000 a year

Benefits

Profit sharing
Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Customer relationship building
IT user and group management
GPO
Wireless network configuration
Windows
Managing clients in a customer support role
VLAN
Firewall
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Computer management
Malware removal support
Server virtualization
Networking equipment (troubleshooting support)
Desktop administration

Full Job Description

Onsite and Remote IT Support Technician

Looking to join an incredible team of IT technicians in North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team.

Every day presents new challenges and puzzles to solve at CW IT Support, giving you a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at CW, and we promote learning and growth by offering company paid training and certification testing.

We offer competitive pay (including profit sharing), excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), a company paid cell phone (most employees can cancel their personal plan and forward their number), and you will have a dedicated service vehicle fully outfitted to help you get the job done right the first time.

Application Instructions:

Apply over indeed - take the two assessments listed for the position as well. They should be sent to you after submitting your application. If we want to proceed with you in the process, we will E-mail you further instructions for the next phase of our hiring process.

Salary:

Salary for this position varies between $45,000 and $60,000. This will depend upon experience level and skill-set, among other factors. We offer profit sharing and benefits after 90 days as well as commissions on sales immediately.

Benefits:

We believe in offering stable employment and incredible benefits to our team members. We currently offer 100% paid medical, dental, and vision benefits for the individual, 75% for individual + child, and 67% Family. This comes with a company paid life insurance policy, long term disability benefits, 401k, and much more!

We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials.

Job Duties:

Work primarily in an on-site and project support role servicing clients in your area. Company vehicle provided to drive onsite to resolve issues with with client’s computers, networks, servers, internet connections, and anything else they need.
Remote Support work when on-site calendar isn't booked.
Working efficiently and communicating effectively with clients in a courteous manner is a must.

Document onsite and/or remote support activity in ticketing system and continually update client information on file.

Assist with the installation team on server / network / computer deployments, or any other projects that require additional resources.

While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc.

Requirements:

Excellent Customer Service Skills – Although this is a business based in technology, the relationships with clients come first!!!
3 years minimum in an IT support role, MSP experience is highly preferred!
Knowledge and experience configuring firewalls, switches, wireless technologies, VLANs; Net+ and/or CCNA highly preferred.
Minimal experience / familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 Administration.
Minimal understanding of virtualization technologies including VMware and Hyper-V.
Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.

Work Location: Wilmington NC and 2 hours surrounding, and Remote from home.

Work Remotely

Hybrid - some work will be from home, but we do have an office location you will be expected to work from certain days.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift+ - Salaried position, but bonus pay for after hours projects.
Monday to Friday
On call Rotation with 6 or 7 other technicians (once every 6 weeks or so)

Education:

High school or equivalent (Preferred)

Experience:

Help desk: 3 years (Preferred)
Windows: 3 years (Preferred)

Work Location: Hybrid remote in Wilmington, NC 28403

Quick Apply

Refine Your Search

helpdesk technician ii jobs in north carolina

Level 2 Support Technician MSP

Help Desk Technician, Tier II

Service Desk Technician (Level I / Level II)

IT Help Desk Technician – Level 2 SkillBridge Fellow

IT Technician II

Tier 2 Systems Engineer

Service Desk Technician II

Desktop Support Engineer (Level 2)

Field Support Technician II

Support Technician II

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