Facility
Cape Fear Valley Medical Center
Location
Fayetteville, North Carolina
Department
Patient Access
Job Family
Professional
Work Shift
Days (United States of America)
Summary
Provide system and content-based education, analysis, reporting and hospital Patient Access/Patient Accounts expertise to support all facility PFS roles and facility departments. Responsible for operations specific training, such as scheduling, pre-registration, registration, billing, follow-up, and compliance within Patient Financial Services. Responsible for development, design, administration, and management of training materials included in the Training Delivery- Operational function. Will focus primarily on the effective delivery of front-end revenue cycle process training.
Knowledge, Skills, and Abilities
The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
Demonstrates systematic knowledge of patient management in correlation to patient access, patient accounts, HIM and information systems
Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery
Coordinates and provides appropriate training of new employees and re-training for current employees
Demonstrates appropriate teaching method, style, and pace to optimize learning, adopting different delivery approaches/mechanisms as needed
Select or develops testing and evaluation procedures to use at completion of training; tests trainees to measure progress and to evaluate effectiveness of training
Oversees competency assessment and skill checklist
Collaborates with managers and supervisors in determining the continuing education and professional growth needs of employees
Participates in development of employee performance capabilities and provide input into the performance management process
Design and develop training materials to be used by training personnel
Review payer websites to provide updates to management and staff
Comply with all required policies, regulations and procedure applicable to the learning process
Participate on special projects as needed
Other duties as assigned
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
2 years of Revenue Cycle experience, Healthcare Industry, specifically revenue cycle operations required
Experience supporting scheduling, pre-registration, registration, claims, insurance and/or medical billing organizations. Experience delivering trainings, facilitating meetings, or public speaking
Proficiency in reading, writing, and speaking the English language
Excellent interpersonal skills, verbal and written communication skills
Strong knowledge of compliance needs related to HIPAA privacy rules, CMS claim submission rules, JCAHO and other standard regulatory guidelines for hospital billing
Ability to identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge skills
Comfortable delivering presentations to multiple levels of employees and leadership
Proficient in MS Office Suite including Word, Excel, PowerPoint and MS Outlook
Much talking and/or listening
Much standing, walking, hands to finger, handle or feel, and reach with hands and arms
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
