Job Description Summary
The Door Hardware & Locksmith Technician performs skilled installation, troubleshooting, repair, and preventive maintenance of commercial doors, frames, locking systems, panic devices, closers, and architectural hardware throughout the University campus.
The ideal candidate possesses hands-on experience with institutional or commercial door systems, including hardware alignment, door adjustments, hardware replacement, keying systems, and code-compliant repairs. Experience working in healthcare, higher education, commercial construction, or facilities maintenance environments is strongly preferred.
\*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.
Job Description
Essential Functions:
- Installs, repairs, maintains, and adjusts commercial door hardware, locking systems, and related security components across University facilities.
- Performs troubleshooting and corrective maintenance on doors, frames, closers, panic hardware, hinges, locksets, mortise locks, cylinders, and electrified hardware to ensure proper operation and code compliance.
- Installs, rekeys, repairs, and maintains mechanical and electronic locking systems, including key cores, master key systems, and access-related hardware.
- Diagnoses and resolves operational issues involving door alignment, hardware fitment, latching, opening/closing functions, and hardware failures.
- Performs preventive maintenance inspections on campus door systems and security hardware to improve reliability, safety, and lifecycle performance.
- Coordinates and completes installation of new door hardware associated with renovation, renewal, and capital improvement projects.
- Reads and interprets hardware schedules, construction drawings, manufacturer specifications, and technical documents related to architectural door hardware systems.
- Assists with maintaining campus security by responding to lockouts, urgent repairs, and after-hours emergency service requests as required.
- Maintains accurate records related to keys, hardware inventory, work orders, preventive maintenance activities, and security documentation within the University’s maintenance management systems.
- Collaborates with Facilities, Campus Police/Security, Housing, and project teams to support secure, accessible, and functional campus environments.
- Ensures compliance with applicable building codes, fire and life safety requirements, ADA accessibility standards, and University policies and procedures.
- Operates and maintains tools, equipment, lifts, and University vehicles in a safe and professional manner.
- Recommends replacement or upgrade strategies for aging or failed door and hardware systems to improve campus safety, reliability, and operational efficiency.
- Supports campus-wide initiatives related to access control, building security, deferred maintenance, and asset renewal planning.
- Performs other duties as assigned in support of Facilities, Real Estate, and Planning
Other Functions:
- Provide excellent service to internal and external department customers.
- Reports all matters of safety to the appropriate Supervisor and to the Safety Director if necessary.
- Follows all University and departmental policies and procedures.
- This position may be designated as essential personnel to support business continuity during campus emergencies, disasters, or other special needs as directed by management. Essential personnel may be recalled outside their normal schedule. Additional details can be found in the Wake Forest University Policy on Weather and Other Unusual Conditions.
Required Education, Knowledge, Skills, and Abilities:
- High school diploma plus specialized locksmith training and three to five years related experience, or equivalent combination of education and experience.
- Extensive knowledge of lock installation, problem solving, repair, recombination, and adjustments of locks, including the duplication and making of keys.
- Carpentry experience pertaining to the installation of door hardware, door closure installation, and repair.
- Advanced knowledge of master keying systems.
- Excellent customer service skills, strong interpersonal skills, and to practice effective verbal and written communication skills with internal and external customers.
- Ability to read, understand, and abide by all verbal and written instructions as pertains to performing job duties, policies, and job-related responsibilities/procedures.
- Ability to effectively communicate in English with contractors, technicians, students, faculty, and staff.
- Computer skills and competency in relevant applications, including key tracking software, work order systems, and general office applications.
- Possess and maintain a valid driver's license with a good driving record; must be insurable.
- Ability to operate hand and power tools, including lock picking and key-cutting hardware.
Preferred Education, Knowledge, Skills, and Abilities:
- Vocational/technical training in locksmithing, door hardware, construction trades, or a related field.
- Technical license and/or certification.
- Computer knowledge: MS Word, MS Excel, CMMS
- Record and data keeping experience.
- Institutional experience and knowledge.
Accountabilities:
Responsible for own work only.
Physical Requirements:
- Close visual acuity to perform an activity such as operating machines, using measurement devices, and/or visual inspections of small parts or devices, and making minute filings and insertions.
- Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Climbing, Balancing, Stooping, Kneeling, Crouching, Crawling, Reaching, Walking, Pushing, Pulling, Lifting, Fingering, Grasping, and Repetitive Motions. Visual acuity to perform an activity such as operating machines, such as lathes, drill presses, power saws, and mills, where the seeing job is at or within arm’s reach; performing mechanical or skilled trades tasks of a non-repetitive nature, such as carpenters, technicians, service people, plumbers, painters, mechanics, etc.
Environmental Conditions:
- Activities occur both inside and outside, subject to both environmental conditions. Workers are subject to noise, vibrations, hazards, atmospheric conditions, and oils.
Disclaimer:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
Time Type Requirement:
Full time
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement:
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants:
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [email protected] or (336) 758-4700.
External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Cover Letter and Supporting Documents:
- Navigate to the "My Experience" application page.
- Locate the "Resume/CV" document upload section at the bottom of the page.
- Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
Current Employees:
Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.
A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Work Location: In person
