Top 5217 Member services representative Jobs in North Carolina

Member Service Representative
S3 Shared Services —North Carolina
- $39,998 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Communication skills
- Wellness program
- AD&D insurance
Voluntary Claims Specialist - Remote Opportunities Available
Lincoln Financial —Charlotte, NC
- $23.13 - $31.93 an hour
- Online Application
- Remote
- High school diploma or GED
- Organizational skills
- Communication skills
- Tuition reimbursement
- Paid time off
1d
Emergency Services Representative (On-Site)
Concentrix —Charlotte, NC
- $27.10 - $31.84 an hour
- Urgently hiring
- CPR Certification
- Residential
- US work authorization
- Paid training
- Paid holidays
Pharmacy Care Representative - Work From Home North Carolina
CVS Health —North Carolina
- $17.00 - $25.65 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Outlook
- Windows
- Paid training
- Paid holidays
Technical Support Representative
CVS Health —North Carolina
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
2d
Guest Services Representative
CaroMont Health —Gastonia, NC
- Computer literacy
- Windows
- High school diploma or GED
Risk Adjustment Representative
Humana —North Carolina
- $40,000 - $52,300 a year
- Full-time
- Remote
- Background check
- Microsoft Excel
- Customer service
- Paid parental leave
- Paid holidays
14d
Registrar - Atrium Health Patient Access PT
Atrium Health —Charlotte, NC
- $20.80 - $31.20 an hour
- Part-time
- CPR Certification
- Hospital
- Computer literacy
- Paid parental leave
- Disability insurance
Crew Scheduler
PSA Airlines —Charlotte, NC
- Full-time
- Customer service
- Computer literacy
- Pass drug screening
- On-the-job training
Customer Service / Tech Support Rep – Financial (Remote)
Concentrix —North Carolina
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Human Resources Service Center Representative (Hybrid)
Wake County Government —Raleigh, NC
- $26.07 - $33.55 an hour
- Hybrid work
- Research
- Office
- Administrative experience
- 401(k)
- Loan forgiveness
21h
Customer Service Representative - State Farm Agent Team Member
Mary-Beth Burgess - State Farm Agent —Charlotte, NC
- $21 - $25 an hour
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
Customer Service Rep – Healthcare (UMA Grads, Remote)
Concentrix —North Carolina
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Independent Medical Courier Contractor (Raleigh, North Carolina)
National Courier Express —Raleigh, NC
- $150 - $400 a day
- Contract
- Background check
- Clean driving record
- DOT physical examination
- Health insurance
- Flexible schedule
Call Center Rep
Wake Orthopaedics —Raleigh, NC
- Full-time
- Mid-level
- Paid time off
Quick Apply
10d
Customer Service Representative - State Farm Agent Team Member
Charlotte Weaver - State Farm Agent —Durham, NC
- $45,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Ethan Gardner - State Farm Agent —Fayetteville, NC
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Parental leave
Quick Apply
Client Services Representative - Health & Wellness Center
North Carolina State University —Raleigh, NC
- $34,602 - $58,870 a year
- Overtime
- Mid-level
- Administrative experience
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Service Representative - State Farm Agent Team Member
Roger O'Connell - State Farm Agent —Davidson, NC
- $50,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Patient Representative
Cabarrus Rowan Community Health Centers —Concord, NC
- Weekends as needed
- Computer literacy
- HIPAA
- High school diploma or GED
Quick Apply

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Member Service Representative

S3 Shared Services -
North Carolina

Apply Now

Job Details

Full-time
$39,998 a year

Benefits

Wellness program
AD&D insurance
Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

5 years
Mid-level
Communication skills
Time management

Full Job Description

Member Service Representative

The Member Service Representative (MSR) will be part of our talented fully remote Contact Center team. MSRs will answer high-volume inbound calls to assist with questions and requests regarding membership, banking products, services, and rates while consistently meeting efficiency and quality expectations in a fast-paced workflow. This role requires strong technical proficiency and the ability to navigate multiple platforms simultaneously (phone system, account servicing tools, and web-based applications) while accurately documenting interactions.

We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, team oriented, and member focused, with the ability to work independently, manage competing priorities, and professionally handle escalations.

S3 STAR Values:

Service
Teamwork
Attitude
Results

Department: Contact Center

Reports to: Manager, Contact Center

Location: Remote

TOP JOB RESPONSIBILITIES:

Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers.
Perform required member verification, review accounts, communicate company and credit union policies/procedures, and document interactions and outcomes in the appropriate systems. Meet quality, schedule adherence, and productivity expectations, queue-based contact center
Partner with management, vendors, and credit union partners to resolve complex issues and escalations via email and internal messaging tools to support service requests, technical research, and issue resolution.
Support specialized digital, card, or loan queues and process related transactions with speed and accuracy.

Other responsibilities and opportunities:

Complete additional job-related projects and perform other duties as assigned by management.
Maintain high responsiveness by answering emails in a timely manner and completing all required annual training by their respective deadlines.
Maintains knowledge of current department policies and procedures by monitoring updates and communications.

QUALIFICATIONS & SKILLS:

5 years of work experience or a combination of relevant professional experience and education (Associate's Degree or higher) or applicable certifications may be considered.
Experience involving direct customer engagement or relationship management is required.
Banking and/or Fraud experience preferred.
Previous experience as a team leader/mentor/coach/trainer/supervisor is a plus.
Experience using Microsoft Teams, Outlook, CRM platforms and the ability to navigate multiple systems and applications simultaneously preferred, dual monitors are a plus
Proven ability to meet performance goals.
Strong de-escalation skills, including clear documentation and appropriate handoffs.
Ability to work independently, prioritize tasks, and maintain productivity.
Excellent verbal and written communication skills.
Comfortable in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and compliance.
Highly organized and detail oriented.
Strong time-management skills.
Works well in a structured, procedure-driven environment.

FLSA: Nonexempt

PERKS AND BENEFITS:

Medical, dental, and vision insurance
Paid time off (PTO) starting at 20 days in your first year
Up to 11 paid holidays per year
401(k) with employer match and discretionary contribution
Employee referral program
Employee assistance program (EAP)
Health & wellness program
Life and AD&D Insurance
Accidental Injury, Critical Illness and Hospital Care Insurance
Peer-to-peer recognition program
Employee Discount Program
Fully remote (work from home)

About S3:

As a credit union service organization (CUSO), S3 collaborates with our partner credit unions (SECU of Maryland, Fourleaf Federal Credit Union, & Bellco Credit Union) to offer high quality operational solutions and support. We provide exceptional member service through our dedicated contact center, ensuring every interaction is handled with care, professionalism, and efficiency. We’re committed to equipping our partners to focus on what matters most— securing the futures of their members.

S3 has been recognized as a Top Workplace for the past five years, earning honors through USA TODAY, Newsweek, and The Baltimore Sun. This recognition reflects our commitment to our STAR values -service, teamwork, a positive attitude, and results- with Leadership that helps us deliver world-class support for our credit union partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

Salary Range

Grade 14: Min $39,998

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Constantly: Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills

Occasionally: Perform basic mathematical computations

Physical Requirements-

Constantly: Sit- Remaining in a seated position for long periods of time; Use hands/fingers for repetitive keyboard & hand motion; Speak coherently

Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.

Internal/External Interaction- Steady and ongoing with occasional periods of low volume.

Apply Now

Refine Your Search

member services representative jobs in north carolina

Member Service Representative

Voluntary Claims Specialist - Remote Opportunities Available

Emergency Services Representative (On-Site)

Pharmacy Care Representative - Work From Home North Carolina

Technical Support Representative

Guest Services Representative

Risk Adjustment Representative

Registrar - Atrium Health Patient Access PT

Crew Scheduler

Customer Service / Tech Support Rep – Financial (Remote)

Human Resources Service Center Representative (Hybrid)

Customer Service Representative - State Farm Agent Team Member

Customer Service Rep – Healthcare (UMA Grads, Remote)

Independent Medical Courier Contractor (Raleigh, North Carolina)

Call Center Rep

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Client Services Representative - Health & Wellness Center

Customer Service Representative - State Farm Agent Team Member

Patient Representative

I want to receive the latest job alert for member services representative in north carolina

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