Top 16 Microsoft Jobs in North Carolina

Senior Technical Support Engineer
Microsoft —Charlotte, NC
- $106,400 - $222,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
3d
Senior Software Engineer (Commerce Platforms)
Microsoft —Charlotte, NC
- $119,800 - $261,000 a year
- Full-time
- Background check
- Azure
- Computer Science
12d
Formal Design Verification Engineer
Microsoft —Raleigh, NC
- $119,800 - $261,000 a year
- Full-time
- Background check
- Doctoral degree
- Computer Science
Senior Digital Solution Area Specialist-Cloud & AI
Microsoft —Charlotte, NC
- $40.96 - $86.11 an hour
- Full-time
- Bachelor's degree
- Business Administration
- Senior level
3d
Silicon Engineering Operations Leader
Microsoft —Raleigh, NC
- $142,800 - $304,200 a year
- Full-time
- Background check
- Doctoral degree
- Computer Science
11d
Commissioning Manager
Microsoft —Charlotte, NC
- $119,800 - $261,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Doctoral degree
5d
Construction Quality Manager
Microsoft —Charlotte, NC
- $97,600 - $206,400 a year
- Full-time
- Background check
- 5 years
- Analysis skills
3d
Senior Physical Design Engineer
Microsoft —Raleigh, NC
- $119,800 - $261,000 a year
- Full-time
- Background check
- Doctoral degree
- Computer Science
Principal Circuit Design Engineer
Microsoft —Raleigh, NC
- $142,800 - $304,200 a year
- Full-time
- Background check
- Doctoral degree
- Computer Science
Fabric Interconnect Design Verification Engineer
Microsoft —Raleigh, NC
- $102,100 - $219,200 a year
- Full-time
- Background check
- Doctoral degree
- Computer Science
Senior Physical Design Engineer
Microsoft —Raleigh, NC
- $119,800 - $261,000 a year
- Full-time
- Background check
- Doctoral degree
- Computer Science
11d
Principal Signal and Power Integrity Engineer
Microsoft —Raleigh, NC
- $142,800 - $304,200 a year
- Full-time
- Background check
- Doctoral degree
- Computer Science
Principal Memory Controller Architect
Microsoft —Raleigh, NC
- $165,600 - $331,200 a year
- Full-time
- Background check
- Azure
- Doctoral degree
Senior SoC Performance Verification Engineer
Microsoft —Raleigh, NC
- $119,800 - $261,000 a year
- Full-time
- Background check
- Doctoral degree
- Computer Science
Principal Signal & Power Engineer (Die to Die and Chiplet Design)
Microsoft —Raleigh, NC
- $142,800 - $304,200 a year
- Full-time
- Background check
- Doctoral degree
- Computer Science
5d

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Senior Technical Support Engineer

Microsoft -
Charlotte, NC

Apply Now

Job Details

Full-time
$106,400 - $222,600 a year
3 days ago

Qualifications

AI models
Roadmap creation (System development task)
Performance tuning
Data compliance
Program management
Bachelor's degree in information technology
Computer Science
Data privacy compliance management
Product roadmapping
Tooling
5 years
CCNA
Systems architecture experience within technology
Generative models
Application deployment
AI platforms (beyond public GPTs)
Prompt engineering
Schedule management
Technical solutions implementation
Collaboration with product development teams
Post-sales client support
Bachelor's degree
Model deployment
Application design
Product management
Developing large-scale AI models
Improving predictive model accuracy
Technical customer support solution
Leading team collaboration initiatives
Developing data pipelines

Full Job Description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product expert.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

You'll own complex AI initiatives end to end: partnering with applied science and engineering to shape architecture and integrated customer solutions — model selection, retrieval-augmented and agentic pipelines, prompt and tooling design, and safety guardrails.

You'll drive the roadmap, schedules, and staging and release plans against clear objectives; lead governance across the AI development lifecycle (Responsible AI review, model-risk, privacy, and compliance); and validate outcomes against real telemetry.

You'll own the customer supportability experience and act as a trusted technical person who evangelizes and drives the right work.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.
8+ years of experience in Technical Program Management, Product Management, or a related field, including 2+ years delivering AI/ML, Generative AI, or data-intensive products to production.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor's Degree in Computer Science, Information Technology, or related field AND 12+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
Microsoft Technology Certifications
Industry IT-Based Certifications (e.g. Comp-TIA, CCNA, ISC2)
Demonstrated success leading complex cross-functional programs, managing multiple stakeholders, and driving execution through influence without direct authority.
Hands-on knowledge of the AI/ML product lifecycle, including data preparation, model training/fine-tuning, prompt engineering, evaluation, deployment, and production monitoring.
Proven ability to evaluate and optimize model performance, balancing quality, latency, scalability, and cost across RAG, agent-based, or LLM-powered solutions.
Experience defining and implementing Responsible AI, model governance, risk management, and compliance practices throughout the product lifecycle.
Strong written and verbal communication skills, with a track record of translating complex technical concepts into actionable business outcomes for technical and non-technical audiences.

Technical Support Engineering IC5 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

microsoft jobs in north carolina

Senior Technical Support Engineer

Senior Software Engineer (Commerce Platforms)

Formal Design Verification Engineer

Senior Digital Solution Area Specialist-Cloud & AI

Silicon Engineering Operations Leader

Commissioning Manager

Construction Quality Manager

Senior Physical Design Engineer

Principal Circuit Design Engineer

Fabric Interconnect Design Verification Engineer

Senior Physical Design Engineer

Principal Signal and Power Integrity Engineer

Principal Memory Controller Architect

Senior SoC Performance Verification Engineer

Principal Signal & Power Engineer (Die to Die and Chiplet Design)

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