Top 16 Noc manager Jobs in North Carolina

NOC Manager
Bandwidth —Raleigh, NC
- On call
- Computer science
- 6 years
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
4d
Incident Management Analyst
The Clearing House Payments Company —North Carolina
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
NOC Technician II - NC
Communication Technology Services (CTS) —Chapel Hill, NC
- $30 - $35 an hour
- Full-time
- Mid-level
- Analysis skills
- Travel
- Paid holidays
- Health insurance
Product Manager
Segra —Charlotte, NC
- Full-time
- Microsoft Excel
- Computer Science
- Public speaking
- Health savings account
- Paid holidays
Quick Apply
Ev Charging Tier 2 Technician
IONNA LLC —Raleigh-Durham, NC
- Overtime
- 5 years
- Experience equivalent to degree accepted
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Construction Project Engineer
MLB Construction Services —Apex, NC
- $65,000 - $85,000 a year
- 8 hour shift
- Construction site
- Mid-level
- Office
- Health savings account
- AD&D insurance
Wilderness Medicine Instructor (SOLO Program)
Nantahala Outdoor Center —Bryson City, NC
- $17 - $21 an hour
- Full-time
- Classroom
- Ability to walk for extended periods
- Research
Quick Apply
Grove Park Inn Retail Associate (Part Time)
Nantahala Outdoor Center —Asheville, NC
- $15 an hour
- Part-time
- Merchandising
- Mid-level
- Ability to lift 50 pounds
Quick Apply
SOLO Southeast Wilderness Medicine - Assistant Manager
Nantahala Outdoor Center —Bryson City, NC
- $17 - $25 an hour
- Full-time
- Sales
- Ability to walk for extended periods
- Mid-level
Quick Apply
SOLO Instructor
Nantahala Outdoor Center —Bryson City, NC
- $17 - $21 an hour
- Full-time
- Classroom
- Ability to walk for extended periods
- Research
Quick Apply
Repair & Maintenance Technician
Nantahala Outdoor Center —Bryson City, NC
- $17 an hour
- Weekends as needed
- Carpentry
- Mid-level
- Driver's License
Quick Apply
Outfitter Store Assistant Manager
Nantahala Outdoor Center —Bryson City, NC
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Merchandising
- Mid-level
Quick Apply
Mountain Resort Landscape Technician
Nantahala Outdoor Center —Bryson City, NC
- $12 - $14 an hour
- Seasonal
- Ability to lift 50 pounds
- Driver's License
- Guest services
Quick Apply
Housekeeper (Full Time & Part Time)
Nantahala Outdoor Center —Bryson City, NC
- $14 an hour
- Full-time
- Clean driving record
- Customer service
- Office
Quick Apply
Public Facilities Attendant
Nantahala Outdoor Center —Bryson City, NC
- $14 an hour
- Weekends as needed
- Clean driving record
- Sanitation
- Office
Quick Apply
Host/To-Go (Part-Time & Full-Time)
Nantahala Outdoor Center —Bryson City, NC
- $11 an hour
- Part-time
- 21 years or older
- 16+ years old
- Ability to stand for extended periods
- Opportunities for advancement
Quick Apply

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NOC Manager

Bandwidth -
Raleigh, NC

Quick Apply

Job Details

4 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Performance monitoring
Managing technical support teams
Change management
Team development
Technology management
Incident management operations support
Mentoring
Leading team collaboration initiatives
Problem management
Network monitoring tools
Cross-functional team management
Cross-functional communication

Full Job Description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

As a NOC Manager, you will be an instrumental part of Bandwidth.com's Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution, and the team meets all of it's KPI's. This is a role that requires individuals to lead a team to successfully meets its objectives, all while working in a complex troubleshooting environment.

What You'll Do:

Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting network issues.
Manage a team of technicians, providing guidance and mentorship, while ensuring that team obligations are met.
Oversee day-to-day NOC operations, escalations, ticketing and communications.
Ensure that issues impacting company production infrastructure, systems, and applications are being driven to resolution.
Identify areas for process and efficiency improvement within the team.
Create documentation around new workflows, and ensure that training is provided for internal team members.
Serve as part of the escalation path for internal and external network issues.
Gather reporting on network Service Level Agreements (SLA's) and team Key Performance Indicators (KPI's), and ensure that these metrics are being met.
Review team member tickets for quality, ensuring that due diligence is being performed, and that standard operating procedures are being followed.
Oversee network repair and after-hours maintenance activity (switch, transport and trunks).
Will be part of a rotating management on-call schedule.
While on-call, subject to receiving call outs 24 hours, 7 days a week.
Participate in strategic planning sessions related to infrastructure, product launches, and network readiness.
Represent the NOC in executive updates, audits, or customer reviews.
Support special projects, organizational change initiatives, or process redesigns as needed.

What You Need:

Education:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
Experience:
- 6+ years of experience in network or service operations, with at least 3 years in a leadership or management role.
- Demonstrated success managing multi-shift or multi-site operational teams in a 24x7 environment.
Knowledge:
- Strong understanding of ITIL or equivalent service management frameworks.
- Deep familiarity with incident, change, and problem management processes.
- Working knowledge of network monitoring, infrastructure operations, and service delivery models.
Skills:
- Proven ability to lead and develop high-performing teams and managers.
- Excellent analytical, communication, and decision-making skills.
- Strong organizational and planning abilities, with a focus on metrics and performance outcomes.
- Capable of managing complex, cross-functional initiatives with minimal oversight.

Bonus Points:

Education:
- Bachelor's degree in Business Administration, Information Systems, or related field.
Experience:
- Experience leading NOC modernization or automation initiatives.
- Background in telecommunications, SaaS, or large-scale network service environments.
Knowledge:
- Familiarity with observability platforms, cloud networking, and DevOps practices.
- Advanced understanding of workforce optimization and capacity planning methodologies.
Skills:
- Strategic thinking and change management.
- Skilled in influencing without authority across diverse technical and business teams.
- Competence in data storytelling and executive-level reporting.

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
"Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.

Applicant Privacy Notice

Quick Apply

Refine Your Search

noc manager jobs in north carolina

NOC Manager

Incident Management Analyst

NOC Technician II - NC

Product Manager

Ev Charging Tier 2 Technician

Construction Project Engineer

Wilderness Medicine Instructor (SOLO Program)

Grove Park Inn Retail Associate (Part Time)

SOLO Southeast Wilderness Medicine - Assistant Manager

SOLO Instructor

Repair & Maintenance Technician

Outfitter Store Assistant Manager

Mountain Resort Landscape Technician

Housekeeper (Full Time & Part Time)

Public Facilities Attendant

Host/To-Go (Part-Time & Full-Time)

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