Inbound Contacts Representative
Humana —North Carolina
- $39,000 - $49,400 a year
- 8 hour shift
- Remote
- HIPAA
- Mid-level
- Travel
- Paid parental leave
- Paid holidays
5d
Bilingual Store Manager - Boost Mobile - Raleigh, NC
A TO Z CELLULAR-Boost Mobile —Raleigh, NC
- $15 - $19 an hour
- Full-time
- 18 years or older
- Spanish
- Merchandising
- Paid time off
- Employee discount
Quick Apply
6d
Bilingual Store Manager - Boost Mobile - Raleigh, NC
A TO Z CELLULAR-Boost Mobile —Raleigh, NC
- $15 - $19 an hour
- Full-time
- 18 years or older
- Spanish
- Merchandising
- Paid time off
- Employee discount
Quick Apply
Sales - Wireless Specialist - Taylorsville, NC
Russell Cellular- Authorized Verizon Dealer —Taylorsville, NC
- $12 - $17 an hour
- Weekends as needed
- Ability to lift 50 pounds
- In-person
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
8d
Verizon Sales Consultant
Cellular Sales Verizon Authorized Retailer —Clinton, NC
- $45,000 - $100,000 a year
- Full-time
- Business development
- In-person
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply
4d
Verizon Sales Consultant
Cellular Sales Verizon Authorized Retailer —Jacksonville, NC
- $45,000 - $100,000 a year
- Full-time
- Business development
- In-person
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply
4d
Verizon Sales Consultant
Cellular Sales Verizon Authorized Retailer —Shallotte, NC
- $45,000 - $100,000 a year
- Full-time
- Business development
- In-person
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply
4d
Verizon Sales Consultant
Cellular Sales Verizon Authorized Retailer —Graham, NC
- $61,000 - $143,000 a year
- Business development
- Reliable transportation
- Entry level
- Health insurance
- Dental insurance
Sales - Wireless Specialist - Burnsville NC
Russell Cellular- Authorized Verizon Dealer —Burnsville, NC
- $12 - $17 an hour
- Weekends as needed
- Ability to lift 50 pounds
- In-person
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Sales - Salaried Store Manager-Roxboro, NC
Russell Cellular- Authorized Verizon Dealer —Roxboro, NC
- From $680 a week
- Weekends as needed
- Mid-level
- In-person
- Retail management
- Paid holidays
- Health insurance
Quick Apply
2d
Sales - Store Manager-Boone
Russell Cellular- Authorized Verizon Dealer —Boone, NC
- $15 - $23 an hour
- Weekends as needed
- Mid-level
- In-person
- Retail management
- Paid holidays
- Health insurance
Quick Apply
13d
Sales - Wireless Specialist Boone NC
Russell Cellular- Authorized Verizon Dealer —Boone, NC
- $12 - $17 an hour
- Weekends as needed
- Ability to lift 50 pounds
- In-person
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
4d

More jobs to discover

Find similar jobs that you might be interested in.

Debt Collector
Progressive Solutions Group LLC —Indian Trail, NC
Making outbound calls, as well as answering inbound calls. This job is about being goal driven. All members of our team receive a bonus, based off of their…
From $15 an hour
Quick Apply
Diesel Mechanic- Wilmington, NC
Transource Inc —Wilmington, NC
Applicants must have a valid license and clean driving record and must pass a background check, DOT physical, and functional ability test.
$15 - $45 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Verizon Sales Consultant
Cellular Sales Verizon Authorized Retailer —Columbus, OH
If you’re eager to learn and implement our proven techniques to grow your career, have previous experience in customer-facing roles, and have reliable…
$60,000 - $93,000 a year
Quick Apply
4d
Verizon Sales Consultant
Cellular Sales Verizon Authorized Retailer —Marysville, OH
If you’re eager to learn and implement our proven techniques to grow your career, have previous experience in customer-facing roles, and have reliable…
$60,000 - $93,000 a year
Quick Apply
4d

Show more jobs in cities nearby

I want to receive the latest job alert for uscellular in north carolina

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

uscellular jobs near north carolina

Inbound Contacts Representative

Humana -
North Carolina

Apply Now

Job Details

Full-time
$39,000 - $49,400 a year
5 days ago

Benefits

Paid parental leave
Caregiver leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Parental leave
Vision insurance
Life insurance

Qualifications

Phone communication
Incident Escalation
Computer skills
Escalation handling

Full Job Description

Become a part of our caring community

As a Specialty Inbound Contacts Representative 2, you are often the first human connection our members have with us. Working remotely, you will report to the Inbound Contacts Supervisor and be a part of the Consumer Contacts team. Every interaction is an opportunity to solve a problem, reduce frustration, and create trust. You will support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps, helping ensure they feel informed and supported.

This role is ideal for someone who enjoys helping others and takes pride in delivering a high-quality customer experience.

As a Specialty Inbound Contacts Representative, you will:

Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
Address multiple members and provider needs, including benefit questions, service issues, and general inquiries
Escalate unresolved and pending customer grievances
Document all interactions, actions taken, and outcomes in internal systems
Resolve routine to moderately complex issues by following established guidelines and workflows
Identify issues requiring escalation and ensure handoff to the appropriate teams
Meet quality, productivity, and customer experience expectations

What Success Is:

Members feel heard, supported, and satisfied with their experience
We are proactive and resolve issues on the first contact whenever possible
Documentation is complete, clear, and compliant
Experience empathizing with frustrated customers, and accountability in every interaction

Use your skills to make an impact

Required:

Minimum 2 years of customer service experience
Must reside in the Central or Eastern Time Zone
Experience documenting customer issues in detail
Experience assessing support requests in multiple systems simultaneously and escalating based on severity
Experience interpreting and responding to customer requests
Experience excelling within performance-focused settings

Preferred:

Associate or bachelor's Degree
Previous inbound call center experience
Healthcare or insurance industry experience

Required Work Schedule:

Training:

This position is scheduled to start in August 2026. Training will begin on day one and last up to six weeks with a schedule of 8:30 AM to 5:00 PM Eastern, Monday through Friday.
Attendance is vital for success, no time off is allowed during training.
You must be on time, in a quiet environment, with your camera ON during training and for other meetings required by leadership.

Post Training:

Following training, you will be assigned an 8-hour shift between 8:00 AM and 9:00 PM Eastern, Monday through Friday. Shift bids periodically occur, based on business needs and are based on performance and tenure.
The initial 180 days of employment as an Inbound Contacts Representative 2 constitute an appraisal period. This Appraisal Period is essential to your learning and development, which is why we ask for perfect attendance during both the classroom training and nesting periods.
The department has a strict attendance policy. Time off is not permitted during the first 90 days and is discouraged during the 180-day appraisal period.
This position requires learning many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities outside of the Specialty team

Remote Work at Home Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended.
Associates who live and work from Home in the state of Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Associates in this role are required to be hard-wired to their internet connection. Wireless, satellite, cellular and microwave connections are not permitted.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Additional Information

PLEASE ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT)

Interview Process

As part of our hiring process for this opportunity, we will be using technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Video Prescreen: You will receive communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet.

Interviews: Some candidates will be invited to interview. If so, the recruiter will reach out to schedule.

Offers: Finalists from the interview will be contacted by a recruiter to discuss an offer for the job

NOTE: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that we are working hard to proceed as quickly as possible and to keep you informed.

Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Apply Now

Refine Your Search

uscellular jobs in north carolina

Inbound Contacts Representative

Bilingual Store Manager - Boost Mobile - Raleigh, NC

Bilingual Store Manager - Boost Mobile - Raleigh, NC

Sales - Wireless Specialist - Taylorsville, NC

Verizon Sales Consultant

Verizon Sales Consultant

Verizon Sales Consultant

Verizon Sales Consultant

Sales - Wireless Specialist - Burnsville NC

Sales - Salaried Store Manager-Roxboro, NC

Sales - Store Manager-Boone

Sales - Wireless Specialist Boone NC

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for uscellular in north carolina

Related Searches

Explore jobs in more locations

Become a part of our caring community

Use your skills to make an impact

About us

Job Seeker Tools

Employer Tools

Browse

Stay Connected