Top 1 Veterinary hospital administrator Jobs in North Carolina

Office Supervisor and Client Care Coordinator
Pet Meadow —Raleigh, NC
- $23.00 - $24.50 an hour
- Weekends as needed
- Clean driving record
- Mid-level
- Office
Quick Apply
10d

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Office Supervisor and Client Care Coordinator

Pet Meadow -
Raleigh, NC

Quick Apply

Job Details

Full-time
$23.00 - $24.50 an hour
10 days ago

Qualifications

Customer communication
Staff supervision
Safety protocol adherence
Team supervision
Personal protective equipment (PPE) adherence
High school diploma or GED
Driver's License
Safety equipment
Productivity software

Full Job Description

Job Summary

The Office Supervisor & Client Care Coordinator is primarily responsible for overseeing front-desk operations, customer service, administrative coordination, and daily office workflow while ensuring compassionate and professional support to veterinary partners and pet families. This role serves as a key operational support position within a hub-and-spoke aftercare model, helping coordinate communication and workflow between the central crematory location and surrounding spoke locations.

The position combines leadership, customer service, office administration, and operational coordination to support the efficient and respectful care of pets throughout the aftercare process. Driving responsibilities are secondary to the role and may be required on an as-needed basis to provide operational coverage for local pickups or deliveries.

The ideal candidate is highly organized, dependable, compassionate, and comfortable working in an environment involving deceased pets, crematory operations, transportation coordination, and interaction with grieving families.

Responsibilities:

Office & Administrative Operations

Supervise day-to-day front-desk operations, administrative workflow, and office staff
Monitor scheduling, workflow, and overall office efficiency
Answer phones, respond to emails, and assist customers with professionalism, empathy, and compassion
Maintain accurate records, service documentation, and client information
Process invoices, payments, and administrative reports
Coordinate communication between veterinary hospitals, spoke locations, drivers, and operations teams
Support operational workflow between the central crematory facility and surrounding spoke locations
Ensure compliance with company procedures, policies, and operational standards
Make real-time operational decisions to maintain workflow efficiency and service quality
Escalate customer service concerns, operational issues, or compliance matters to management as appropriate

Transportation & Logistics Coordination

Coordinate transportation schedules and routing for pet pickups and deliveries
Assist in overseeing transportation specialists/drivers to ensure timely and professional service
Verify chain-of-custody documentation and transportation paperwork accuracy
Monitor vehicle maintenance schedules, cleanliness, and safety compliance
Serve as a back-up driver for local pickups or deliveries when operationally necessary
Ensure all transportation activities are performed with dignity, compassion, and professionalism

Leadership & Team Supervision

Lead, coach, and support office and transportation team members
Assist with training new employees on office procedures and transportation protocols
Monitor staff performance and provide feedback to management
Help resolve operational or customer service concerns professionally and efficiently
Foster a positive, respectful, and team-oriented work environment

Customer Service

Serve as a compassionate point of contact for grieving pet families
Build and maintain positive relationships with veterinary clinic partners
Support memorial service coordination and client communication
Represent the company professionally during all interactions

Safety & Compliance

Follow all safety procedures and PPE requirements
Maintain confidentiality and professionalism at all times
Ensure compliance with company transportation, operational, and workplace safety standards

Required Qualifications

High school diploma or equivalent
Previous supervisory, office management, logistics, customer service, or operations experience
Valid driver’s license with a clean driving record
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Strong customer service and leadership skills
Ability to work independently and in a fast-paced environment
Proficiency in Microsoft Office and office software systems
Compassionate, professional, and respectful demeanor
Comfortable occasionally driving company vehicles for local pickups or deliveries as operational back-up support
Ability to lift, carry, and move pets and materials weighing up to 60–80 pounds
Comfortable working in an environment involving deceased pets, crematory operations, odors, heat, and exposure to equipment
Willingness to wear required personal protective equipment (PPE) and follow safety procedures at all times
Flexibility to work occasional early mornings, evenings, or weekends as operational needs require

Preferred Qualifications (good to have but not a strict requirement)

Experience in pet aftercare, funeral services, veterinary services, transportation, or logistics industries
Experience supervising drivers or coordinating transportation routes
Experience driving cargo/commercial vans
Experience with GPS routing and scheduling systems

The pay range for this role is:
23 - 24.50 USD per hour(Raleigh, North Carolina)

Quick Apply

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