Top 23 Desktop support technician Jobs in North Chicago, Il

Onsite IT Support Technician - L1
EXCALTECH —Waukegan, IL
- $35,000 - $45,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Office
- AD&D insurance
- Paid holidays
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IT Specialist / Helpdesk Technician - Remote
Connection —Schaumburg, IL
- Full-time
- Remote
- Azure
- Mid-level
- Windows
9d
IT Support Specialist
Aldridge Electric —Libertyville, IL
- $65,000 - $85,000 a year
- Construction site
- Research
- Mid-level
- Disability insurance
- Health insurance
Desktop Support Engineer (Full-Time) Lake Forest – Illinois
Axiom Technologies —Lake Forest, IL
- Full-time
- Mid-level
- Windows
- 3 years
Desktop Support Technician - Arlington Heights, IL
ESP Global Services Limited —Arlington Heights, IL
- $50,000 - $52,000 a year
- 8 hour shift
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician
NET56 —Deer Park, IL
- $50,000 - $55,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
8d
IT Service Desk Engineer
Impact Networking —Mettawa, IL
- $55,500 - $70,500 a year
- Full-time
- Azure
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
2d
Support Technician
Imperial Surveillance —Arlington Heights, IL
- $15 - $26 an hour
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Information Technology Support Technician
StratusComm, Inc. —Cary, IL
- $55,000 - $65,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
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Senior Desktop Support Specialist
SDI Presence —Chicago, IL
- $60,000 - $79,000 a year
- Full-time
- Background check
- Driver's License
- Mentoring
- Wellness program
- Disability insurance
Quick Apply
Fleet Maintenance Technician (NO CDL)
PepsiCo Beverages North America —Elk Grove Village, IL
- $45.20 an hour
- Day shift
- CDL B
- 18 years or older
- CDL A
- Paid training
- Paid parental leave
Application Support Technician - Supply Chain
Ovation Workplace Services Inc —Northbrook, IL
- $20 - $23 an hour
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
11d
Lead Data Center Cabling Technician
Align Communications —Long Grove, IL
- $70,000 - $90,000 a year
- Extended hours
- Construction site
- Mid-level
- Travel
- Travel reimbursement
- Commuter assistance
Quick Apply
IT Tier 2 Support Technician
Novaspect, Inc. —Schaumburg, IL
- $30 - $34 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Tuition reimbursement
Quick Apply
Helpdesk Technician
Foxconn WI —Mount Pleasant, WI
- Full-time
- Mid-level
- Office
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply

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desktop support technician jobs near north chicago, il

Onsite IT Support Technician - L1

EXCALTECH -
Waukegan, IL

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Job Details

Permanent | Full-time
$35,000 - $45,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Customer communication
In-person customer service
Windows
Network infrastructure
Company vehicle operation
Driver's License
Email configuration (technical support)
Desktop (troubleshooting support)
Customer support ticket management
Networking equipment (troubleshooting support)
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

Onsite IT Support Technician

ExcalTech is a rapidly expanding, award-winning managed IT services provider focused on cybersecurity. With a successful 31-year track record, we deliver best-in-class service to mid-market clients throughout Illinois, Wisconsin, and Florida.

Due to rapid growth, we are seeking an Onsite IT Support Technician to serve as the primary IT presence at a client location. The role provides hands-on end-user support, maintains onsite technology, and coordinates with ExcalTech’s service desk and engineering teams.

Role Summary:

Serve as the primary IT presence at a client site, delivering hands-on end-user support, keeping onsite technology running smoothly, and partnering with ExcalTech’s service desk and engineering teams to resolve and prevent issues.

Work Location & Travel:

This role is based full-time onsite at a client location (40 hours per week). Limited travel to other client sites or ExcalTech offices may be required as needed. A company vehicle is provided for business-related travel.

On-Call Rotation:

This position participates in an on-call rotation to support client needs outside of normal business hours, including nights and weekends as scheduled.

Differentiators:

· Act as the face of IT onsite, building strong relationships with client stakeholders and end users.

· Resolve issues efficiently at the point of contact while maintaining strong documentation and escalation discipline.

· Identify recurring issues and recommend proactive improvements to enhance stability and user experience.

Responsibilities:

· Provide onsite desktop and end-user support for hardware, software, and peripherals.

· Troubleshoot Windows OS, Microsoft 365, and line-of-business applications.

· Handle user onboarding/offboarding, account setup, and access management.

· Maintain and deploy workstations, laptops, and related equipment.

· Support printers, conference rooms, and basic network connectivity issues.

· Create, update, and resolve service tickets in accordance with company processes and SLAs.

· Escalate complex issues to service desk or engineering teams as needed.

· Assist with onsite implementation of projects, upgrades, and migrations.

· Maintain accurate asset inventory and documentation for client environments.

Required Skills:

· 2–5 years of IT support experience in a professional environment.

· Strong troubleshooting skills across hardware, operating systems, and applications.

· Microsoft 365 administration experience (Exchange, Teams, SharePoint).

· Familiarity with Active Directory and/or Microsoft Entra ID.

· Basic networking knowledge (DHCP, DNS, TCP/IP, Wi‑Fi).

· Experience with ticketing systems and service delivery processes.

· Strong communication and customer service skills.

· Ability to work independently in a client-facing environment.

· Valid driver’s license with acceptable driving record.

Preferred Skills:

· Experience in an onsite or dedicated support role.

· Familiarity with endpoint management and remote monitoring tools.

· Understanding of basic network infrastructure (switches, firewalls, VLANs).

· Certifications such as CompTIA A+, Network+, or Microsoft certifications.

What we offer:

· 20 days PTO and 14 paid holidays

· Medical, dental, and vision (50% employer-paid premium for employee and family)

· Life/AD&D, short-term disability, and long-term disability (100% employer-paid)

· Simple IRA with 3% company match

· Tuition reimbursement

· Career development, coaching, and unlimited training/certifications

Pay: $35,000.00 - $45,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

License/Certification:

Drivers License (Required)

Ability to Commute:

Waukegan, IL 60087 (Required)

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in north chicago, il

Onsite IT Support Technician - L1

IT Specialist / Helpdesk Technician - Remote

IT Support Specialist

Desktop Support Engineer (Full-Time) Lake Forest – Illinois

Desktop Support Technician - Arlington Heights, IL

Service Desk Technician

IT Service Desk Engineer

Support Technician

Information Technology Support Technician

Service Desk Technology Support Analyst

Senior Desktop Support Specialist

Fleet Maintenance Technician (NO CDL)

Application Support Technician - Supply Chain

Lead Data Center Cabling Technician

IT Tier 2 Support Technician

Helpdesk Technician

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