Top 15 Help desk analyst Jobs in North Chicago, Il

Helpdesk Analyst
Trilogy Inc —Chicago, IL
- $24.38 - $28.04 an hour
- Weekends as needed
- Azure
- Urgent Care
- Research
- 403(b) matching
- Paid parental leave
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Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Support Analyst
Lou Malnati's Pizzeria —Buffalo Grove, IL
- On call
- Computer literacy
- Basic math
- English
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IT Helpdesk Analyst
GREATER FAMILY HEALTH —Hoffman Estates, IL
- $22 - $30 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Paid training
- Disability insurance
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7d
Networking/Help Desk
K.A.H & Associates —South Barrington, IL
- Email
- Mid-level
- 3 years
Service Desk Analyst
Sonoma Consulting Inc. —Glenview, IL
- Overtime
- Spanish
- Microsoft Excel
- Mid-level
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Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
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Cybersecurity Analyst
Jockey International Inc —Kenosha, WI
- Rotating shift
- Azure
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
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IT Technical Support Specialist, Senior
Lawson Products —Chicago, IL
- $73,400 - $88,040 a year
- Weekends as needed
- Computer science
- Computer Science
- Research
- Paid holidays
- Health insurance
12d
Business Analyst
Berkley —Schaumburg, IL
- $66,000 - $123,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- SQL
- Profit sharing
- Health insurance
Tier 1 NOC Analyst Overnight Shift
Motorola Solutions —Schaumburg, IL
- $60,000 - $65,000 a year
- Overnight shift
- Background check
- Computer literacy
- Mid-level
- Paid parental leave
- Employee stock purchase plan
3d
IT Support Specialist - II
Birchwood Foods —Kenosha, WI
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
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11d
Epic Analyst - Certification in EPIC PB Required!
Illinois Bone and Joint Institute LLC —Des Plaines, IL
- $92,000 - $115,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Profit sharing
- Wellness program
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7d
IT Service Desk Engineer
Impact Networking —Mettawa, IL
- $55,500 - $70,500 a year
- Full-time
- Azure
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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8h

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Helpdesk Analyst
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help desk analyst jobs near north chicago, il

Helpdesk Analyst

Trilogy Inc -
Chicago, IL

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Job Details

$24.38 - $28.04 an hour

Benefits

403(b) matching
Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
403(b)
Life insurance
Pet insurance

Qualifications

Project management experience in technology
Driver's License
Productivity software support
Desktop (troubleshooting support)
Telephone systems

Full Job Description

Pay Range: $24.38 - 28.04 /Hr.

Schedule: Monday - Friday; 8:00 am - 4:30 pm

Office Locations: 1400 W Greenleaf Ave Chicago, IL 60626
5250 Old Orchard Rd Skokie, IL 60077

The Help Desk Analyst will provide the first level of customer service problem diagnosis and phone/email support to employees throughout the organization. He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team. The Help Desk Analyst may work evening hours, weekends, or holidays as required for projects, coverage, and system upgrades/maintenance. The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Care logic EHR.

Responsibilities

Interpret, analyze, diagnose, document, and resolve first and second level customer service issues related to supported hardware, application/operating systems software, and LANs/WANs
Perform local and remote phone and electronic support and incident response to users
Troubleshoot desktop applications and configurations; i.e. Windows, Microsoft Office, VPN connectivity, etc. Investigate recurring issues and provide solutions to address root problem.
Research support/technical issues through problem tracking system, websites, software manuals, etc. Implement solutions or escalate problems to appropriate parties. Monitor progress until issue is resolved.
Work closely with team on server, network management, and deployments. Update team on new support issues.
Provide training on software applications and new initiatives to users. Develop, write, and maintain end-user documentation.
Interact and collaborate with third-party vendors to manage the resolution of complex client issues.
Document calls/resolutions; and identify strategies to improve the call handling and resolution process.
Maintain network and PC preventive maintenance to ensure data integrity.
Contribute to special projects that will facilitate the growth of the department.
Perform other related duties and/or projects as assigned

Qualifications

Minimum of 2 years IT troubleshooting/technical experience. Work experience is preferred, a combination of trainings/school and certifications can help supplement work experience.
Excellent oral, written, and interpersonal communication skills with a focus on customer service.
Solid understanding of Information Technology equipment; i.e. laptops, printers, wireless technology, network equipment, servers, and phone systems.
Experience with Azure/Office 365, Intune, MS Teams phone systems, Qualifacts Carelogic.
Strong problem-solving and project management skills. Ability to take initiative.
Works well under pressure and demonstrates flexibility and sensitivity to changing priorities.
Reliable personal vehicle, valid driver’s license, and insurance required to travel between multiple Trilogy locations.

Benefits:

FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
PAID Maternity/Paternity leave
Medical Insurance (BCBS of IL)
Dental Insurance
Vision Insurance
Life Insurance
Long-Term & Short-Term Disability
Pet Insurance
FSA (Health, Dependent Care, Transit)
Telemedicine
EAP
403(b) Retirement Plan with Employer Match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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help desk analyst jobs in north chicago, il

Helpdesk Analyst

Helpdesk Analyst

IT Support Analyst

IT Helpdesk Analyst

Networking/Help Desk

Service Desk Analyst

Service Desk Technology Support Analyst

Cybersecurity Analyst

IT Technical Support Specialist, Senior

Business Analyst

Tier 1 NOC Analyst Overnight Shift

IT Support Specialist - II

Epic Analyst - Certification in EPIC PB Required!

IT Service Desk Engineer

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