Top 5 Booking agent Jobs in North Conway, Nh

Hotel Front Office Manager
Hilton Garden Inn North Conway, NH —North Conway, NH
- $18 - $20 an hour
- Full-time
- Inventory management
- Writing skills
- Mid-level
- Dental insurance
- Paid time off
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Front Desk Agent
Attitash Mountain Service Co —Bartlett, NH
- $18 - $25 an hour
- Full-time
- In-person
- Entry level
- Resort
- Paid training
- Paid holidays
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Front Desk Agent
Stonehurst Manor —North Conway, NH
- $17 - $19 an hour
- Part-time
- Hotel
- Organizational skills
- Computer skills
- Employee discount
- Opportunities for advancement
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Hotel Front Office Manager

Hilton Garden Inn North Conway, NH
North Conway, NH

Quick Apply

Job Details

Full-time
$18 - $20 an hour

Benefits

Dental insurance
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Interpersonal skills
Inventory management
Writing skills
Revenue management
Time management

Full Job Description

PURPOSE OF JOB

Oversee all daily front-of-house guest sales & services, including supervising all functions of the department to ensure compliance with established Brand and AON Hospitality Group standards and guidelines. Coordinate guest services and operations of the front-of-house with all hotel departments. Ensure guest service standards are maintained.

===============================================================================

ESSENTIAL FUNCTIONS:

Ensure service quality, professionalism, and a prompt and satisfactory resolution to all guest issues, inquiries, and requests.
Make sure to Check PEP regularly and check for any OOO rooms or Dirty Rooms. And Report such to Housekeeping immediately.
Communicate special Guest needs with the Kitchen or the Bar Staff regularly.
Rates & Inventory Management
Monitor inventory to maximize room availability and revenue.
Assist with necessary room assignments and reassignments to maximize inventory and support front office operations.
Ensure proper training and execution of the brand loyalty program, ensuring sign-up initiatives are being met.
Responsible for day-to-day staff assignments and management of front-of-house staff, including the front desk agents, night auditors.
Responsible for remaining highly visible to guests and staff and providing additional support to front-of-house staff, to include working desk shifts, providing breakfast services, and responding to emergencies.
Responsible for The Treat Shop, make sure all items are programmed into XnPOS, price guidelines for the items are set accordingly and check for expired items. Ensure that the presentation of the items at the Treat shop with Label facing Front.
Ensure that all paperwork, including daily reports, daily checklists, policies, and procedures for the front office, is adhered to, including:
Rotating front desk bank, payouts, and daily deposit preparation
Review all in-house, reservations, and cancellations to ensure they are executed correctly
Review future bookings, groups, tours, and events, and plan accordingly
Office supplies inventory & ordering
Key control of Staff, Vendor, and guest key assignments
Sundries inventory
Process any room damage claims and all follow-up
Serve as the next level escalation for all guest inquiries, concerns, or issues. Escalate to GM as needed.
Ensure all front-of-house staff are properly trained and meet company and brand training requirements and guidelines.
Conduct daily and monthly stand-up meetings and huddles with Front Desk staff to keep them trained, aware, and informed.
Other duties as assigned.

SCOPE

Provide an exceptional guest experience to all guests, vendors, and visitors. Provide an organized, safe, professional, and positive work environment to all front-of-house staff. Ensure the department operates in a profitable manner, working within approved budgets and staffing guidelines. Serve as the Manager-On-Duty when the GM is not available or off-site. Generate and follow through on all sales leads and opportunities.

===============================================================================

KNOWLEDGE AND SKILLS:

Strong computer skills, including Microsoft Office and web-based hotel software and applications
Proficient in time management; the ability to organize and manage multiple priorities
Ability to take initiative and effectively adapt to changes
Excellent verbal and written communication skills
Ability to work independently and without supervision
Proven ability to train, manage, and lead employees to achieve set goals and objectives
Able to lift a minimum of 25 pounds and go up/down multiple sets of stairs

Pay: $18.00 - $20.00 per hour

Benefits:

Dental insurance
Employee discount
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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