Top 22 Customer service manager Jobs in North Dakota

Audit Service Delivery Lead
SQA Services —Fargo, ND
- $55,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Bachelor's degree
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
8d
Client Services Supervisor (Medical Technologist)
Northern Plains Laboratory, LLC —Bismarck, ND
- $73,611 - $110,400 a year
- Online Application
- Mid-level
- Warehouse
- In-person
- Health savings account
- Health insurance
Quick Apply
13d
Customer Accounts Manager
Aarons Sales and Lease —Fargo, ND
- From $16 an hour
- Full-time
- Management
- Pass drug screening
- No experience needed
- Health insurance
- Paid time off
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16h
Director of Customer Service
Cypress Rail Solutions LLC —Grand Forks, ND
- Extended hours
- Background check
- 5 years
- Pass drug screening
Quick Apply
1d
Manager, 211 Resource Helpline
FirstLink —Fargo, ND
- From $25 an hour
- Full-time
- Mid-level
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
2d
Director of Customer Service - State Farm Agent Team Member
Jessica Aardahl - State Farm Agent —Minot, ND
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Health insurance
- 401(k)
Quick Apply
Customer Service and Sales Officer
American State Bank & Trust Company —Williston, ND
- Full-time
- Research
- Mid-level
- Office
Quick Apply
1d
CUSTOMER SERVICE DEPARTMENT MANAGER
Von Maur —Fargo, ND
- Full-time
- Management
- Mid-level
- In-person
- Store discount
Quick Apply
Quality Assurance Analyst
MHA Systems/ MCI —Bismarck, ND
- Weekends as needed
- Writing skills
- Mid-level
- Office
Quick Apply
Customer Service Supervisor, FT- FAR
Unifi Aviation, LLC —Fargo, ND
- $19 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Customer Experience Supervisor II
JCPenney —Williston, ND
- $20 - $25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Team Lead Account Management - Utility Accounts
National Information Solutions Cooperative (NISC) —Mandan, ND
- Remote
- Sales
- Writing skills
- Bachelor's degree
Supervisor, Ramp and Customer Services
Envoy Air Inc. —Fargo, ND
- Full-time
- 18 years or older
- Writing skills
- English
5d
Sales Support Manager
Anchor Ingredients Co LLC —Fargo, ND
- Extended hours
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Service Manager
Family Fare —Fargo, ND
- Full-time
- Spanish
- Ability to walk for extended periods
- Mid-level
Quick Apply
Lead, Customer Service
Family Fare —Bismarck, ND
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Mid-level
Quick Apply

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Client Services Supervisor (Medical Technologist)
Northern Plains Laboratory, LLC —Bismarck, ND
In this pivotal role, you will perform work related to client services, including the areas of call center, outreach services, consulting, warehouse, and…
$73,611 - $110,400 a year
Quick Apply
13d

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Audit Service Delivery Lead

SQA Services -
Fargo, ND

Quick Apply

Job Details

Full-time
$55,000 - $70,000 a year
8 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Life insurance

Qualifications

Optimizing workflow processes
Project team coordination
Project reporting
Six Sigma Certification
Succession planning
Performance improvement leadership
Microsoft Excel
Contractor management
Auditors team management
Triage
Operations coordination planning
Bachelor's degree in business
Team scheduling
Performance feedback (performance evaluation method)
Metrics Reporting
APICS Certification
Team development
Bachelor's degree
Operational risk mitigation
Task prioritization
Resource scheduling coordination
Quality improvement
Bachelor's degree in operations management
Microsoft Teams
Leading team collaboration initiatives
Management reporting
Productivity software
Production efficiency metrics
Red flag analysis
Senior level

Full Job Description

SQA protects through quality. We have a global footprint that supports complex and highly
regulated supply chains. The partnerships SQA has created over the past 29 years have benefitted
our clients’ integrated strategies, which SQA can support on an annual basis. SQA works with its
client partners and their supply chain in over 90 countries annually, deploying over 500
associates. SQA understands the complexity and challenges of a global supply chain and our
clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs over
2,000 audits, 3 million parts inspected at the source, and 70,000 hours of Engineering Supplier
Development. This occurs in the form of managed programs at their suppliers that include, but may
not be limited to, audits, assessments, supplier development, part approvals, inspection,
remediation, self-release, and full-time surveillance.

Overview:
As Audit Service Delivery Lead at SQA Services, you will play a pivotal role in supporting SQA’s Audit
family of products. This role operates under the direction of the Director of Operations and serves
as the primary point of accountability for scheduling execution, team output, and operational
health across the Audit family of products. The successful candidate will own team output,
proactively identify operational risks before they escalate, and serve as the first line of process
improvement awareness for Audit Operations.

Responsibilities

Team Output Management:
 Manage day-to-day throughput and performance of Service Delivery – Audits team
responsible for scheduling the entire set of Audit-related services to be performed by
our skilled Auditor/Associate team, currently including:
 Audits
 Assessments
 Supplier Desktop Evaluations
 Manage remote Service Delivery Coordination team across multiple time zones and
mix of full-time and contract personnel
 Process and triage incoming work requests to the Coordination team, ensuring appropriate
assignment and prioritization

Performance Metrics Ownership:
 Provide tracking and reporting on key performance indicators (KPIs) including but not
limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling
rates
 Provide timely, accurate, and actionable status updates and trends to the Director of
Operations with sufficient lead time to course-correct issues before targets are missed
 Proactively monitor operational conditions including team capacity, client request volumes,
scheduling conflicts, Contractor upskilling needs, and process friction to surface risks
before they become delivery failures

Process Improvement and Trend Visibility:
 Flag emerging client behavior patterns (e.g., late submissions, cancellations, expedited
request frequency) which have negative downstream impact on scheduling throughput
 Raise process improvement needs with sufficient context to inform project scoping and
resource decisions. Participate in process improvement initiatives sponsored by Operations
leadership, contributing team-level operational insight

Client & Cross-Functional Coordination:
 Provide visibility to Client Success Managers (Key Account Managers) regarding Coordination
and Auditor teams’ capabilities to deliver on Expedited timelines and out-of-contract requests
 Document current-state processes and flag deviations from established standards
 Interface with Recruiting, Auditor Care (HR), Engineering, and Technical Leads to manage
needed auditor capacity for scheduling

Team Leadership and Supervision:
 Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have
the tools, processes, and knowledge to perform scheduling and preparation roles effectively
 Provide guidance on best practices for scheduling, time management, and task prioritization
 Foster a collaborative team environment and address conflicts or concerns constructively
 Conduct regular performance reviews, set development goals, and maintain an active
succession plan for the Lead role
 Identify performance gaps and implement corrective actions consistently and fairly

Qualification and Experience

Bachelor’s degree in Operations Management, Business, or a related field preferred, or other Bachelor’s degree and commensurate work experience
Relevant certifications in production scheduling or supply chain management (e.g., APICS, Six Sigma) a plus
Excellent organizational and time-management skills

Strong leadership and team management capabilities including coachability
Ability to handle multiple tasks, delegate, and prioritize effectively in a fast-paced environment
Problem-solving skills and the ability to adapt to changing demands
Clear, proactive communication — especially in surfacing risks and issues with appropriate urgency and context
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); experience with scheduling software is a plus

Your actual level and base salary will be determined on a case-by-case basis and may
vary based on the following considerations: job-related knowledge and skills, education,
and experience.

Base salary is just one part of your total rewards package at SQA. You will also receive
access to comprehensive medical, vision, and dental coverage, access to a 401(k)-
retirement plan (after 1yr of employment), short and long-term disability insurance, life
insurance, paid parental leave, and various other discounts and perks. You may also
accrue 3 weeks of paid vacation and will be eligible for 8 or more paid holidays per year.
Corporate employees are eligible for 5 days of sick leave per year.

SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence
and qualifications and will not be influenced in any manner by race, color, religion, gender, national
origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital
status, mental or physical disability or any other legally protected status.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii)
U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv)
Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S.
Department of State.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

customer service manager jobs in north dakota

Audit Service Delivery Lead

Client Services Supervisor (Medical Technologist)

Customer Accounts Manager

Director of Customer Service

Manager, 211 Resource Helpline

Director of Customer Service - State Farm Agent Team Member

Customer Service and Sales Officer

CUSTOMER SERVICE DEPARTMENT MANAGER

Quality Assurance Analyst

Customer Service Supervisor, FT- FAR

Customer Experience Supervisor II

Team Lead Account Management - Utility Accounts

Supervisor, Ramp and Customer Services

Sales Support Manager

Customer Service Manager

Lead, Customer Service

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