Top 1 Helpdesk technician ii Jobs in North Dakota

Help Desk Technician II
Everus Construction Group —Bismarck, ND
- $57,170 - $71,460 a year
- Overtime
- Background check
- Computer science
- Computer Science
- Health savings account
- AD&D insurance
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19h

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Help Desk Technician II

Everus Construction Group
Bismarck, ND

Quick Apply

Job Details

$57,170 - $71,460 a year
19 hours ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Referral program

Qualifications

Mobile device support
Laptop (troubleshooting support)
Employee relationship building
Computer hardware
Desktop (troubleshooting support)
Peripheral hardware support
Mobile devices

Full Job Description

(https://everus.com)

At Everus, employees come first. We provide great pay, benefits and growth opportunities to more than 9,000 highly skilled team members across the country who are united by the common goal of safely Building America’s Future®. We take great pride in the work our employees do each day, which drives our success as one of the Top 12 largest specialty contractors in the nation, and we will ensure you have the tools, training and opportunities for a successful career. We look forward to having you on the team!

JOB SUMMARY

Provides first-level and second-level service desk IT support for personal computer and mobile equipment, operating system software, and company-standard desktop applications for Everus and its operating companies. Resolves complex technical issues. Assists with system maintenance and escalates unresolved issues.

Responsible for understanding, upholding, and promoting the Everus 4EVER Strategy.
Employees | Value | Execution | Relationships

MINIMUM QUALIFICATIONS

Requires knowledge of information technology concepts at a level normally acquired through the completion of a two-year degree in computer science, information technology or related field; and
Four years’ experience supporting company standard hardware and software, including but not limited to mobile devices, laptops, tablets, desktops, and peripherals.

JOB RESPONSIBILITIES

Works Help Desk established schedules including overtime hours as required and time periods that extend beyond the normal helpdesk business hours, Monday through Friday.
Assists help desk technician I in best practices, troubleshooting and customer service.
Troubleshoots and resolves computer, application, system, device, access, or performance issues associated with company standard personal computer hardware and software for the employees of Everus, including its operating companies.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Escalates issues to appropriate teams or help desk supervisor, as needed, and works to provide resolution while maintaining call ownership to ensure incidents have been addressed.
Prioritizes support requests in line with business priorities.
Documents incidents and resolutions for future reference.
Develops and maintains appropriate documentation to be used for training and as a reference when key personnel are absent.
Prepares reports as directed by management to monitor and manage the Help Desk function.
Installs, configures, and upgrades company standard personal computer hardware and software to operate in a standalone or networked environment at local and remote company locations, such as personal computers and associated peripheral equipment, Microsoft Windows operating systems, Office products and related software applications.
Performs other tasks and special projects as assigned.

KEY SKILLS & COMPETENCIES

Ability to adapt and balance the needs of Everus and its operating companies with distinct technology requirements.
Excellent problem-solving skills.
Knowledge and hands-on experience in customer service practices, including effective communication, problem solving, and maintaining customer satisfaction.
Understanding customer needs and consistently applying best practices to enhance the overall customer experience.
Engages in continuous technical training to stay current with the latest advancements in technology, as well as new products and services.
Effective verbal and written communication and instruction skills.
Solid understand and technical skills related to computer networks, hardware and Windows operating systems.
Ability to establish and maintain effective relationships with clients from all levels in the corporation.
Good interpersonal skills with the ability to work as a team.
Ability to adapt and respond positively to challenges in a fast-paced environment.
Ability to effectively work with highly specialized IT professionals to deliver support services to Everus and its operating companies.

PREFERRED QUALIFICATIONS

CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST) certifications preferred.

COMPENSATION & BENEFITS PACKAGE

Salary: $57,170 - $71,460
Annual short-term incentive bonus of up to 10% of eligible wages based on eligibility and company goal achievement.
Medical insurance (health savings account), including free programs Hinge Health and Omada
Enhanced mental health and work-life services through Lyra Health
Virtual care through Doctor on Demand
Prescription delivery service
Dental insurance
Vision insurance
Life insurance for employees, spouses, and dependents
Accidental death and dismemberment (AD&D) insurance
Flexible spending accounts
401(k) plan with matching contribution and retirement contribution
Hospital Insurance
Accident Insurance
Critical Illness Insurance
Disability insurance
Sick leave
Vacation
11 paid holidays
Flexible work hours, where feasible
Employee discount programs

ADDITIONAL INFORMATION

Background check, MVR and drug screen are required.
May be required to maintain a valid driver’s license.
Subject to on-call rotation

APPLICATION DEADLINE - August 27, 2026

(This position may close early if a sufficient number of applications are received.)

JOIN THE EVERUS TEAM

Everus Construction is proud to provide exceptional opportunities to professionals nationwide. We are confident that you will find challenging and rewarding work with us. We hope to see your application soon!

Current Everus employees: Ask HR about our referral program!

(https://www.facebook.com/EverusConstruction/)

(https://twitter.com/everuscg)

(https://www.linkedin.com/company/everusconstruction)

(https://everus.com/)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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APPLICATION DEADLINE - August 27, 2026

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