Reports to the Outreach Manager. Supervises the Outreach Patient Service Centers and the Phlebotomy staff. Works collaboratively with the Management team to ensure staff training, set-up, implementation, and maintenance of Brown University Health laboratories Patient Service Centers, and Customer Service Standards are in compliance with all hospital and departmental policies and procedures.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another.
- Is responsible for supervising and overseeing the physical conditions of all Patient Service Centers to ensure full compliance with all Department of Health and College of American Pathologists (CAP) regulation requirements.
- Assists in monitoring and inspecting areas of responsibility for compliance with safety standards and various accrediting regulations including CAP and The Joint Commission (TJC).
- Assists Manager in setting up and implementing new Brown University Health Laboratories Patient Service Centers.
- Makes regularly scheduled visits to all Patient Services Centers.
- Makes unscheduled visits within routine schedule of visits to Patient Service Centers to ensure that the operation is running in accordance with hospital and department policies and procedures.
- Evaluates staffing against volume at laboratory sites for cost-effective operations; makes staffing recommendations.
- Monitors lab site openings to ensure adherence to hours of operations and that staffing needs are met.
- Maintains monthly checklist of all Patient Service Center facilities and provides feedback to the appropriate operations manager in circumstances where appropriate action is necessary.
- Brings forth and reviews all corrective action necessary working in collaboration with outreach Management team communicating any necessary requirements and/or recommendations based on routine site inspections whether facility or staff related. Supports Outreach Service Manager with annual performance evaluations.
- Provides written documentation on a monthly basis to Outreach Managers confirming any and all concerns have been addressed and rectified.
- Develops and maintains a variety of records such as the Patient Service Center checklist, phlebotomy compliance assessment monthly report, etc. Provides feedback on issues and concerns related to the phlebotomists and/or Patient Service Centers and uses the information to improve customer, client, and operational satisfaction.
- Provides input to the development and/or revision of policies and procedures for the phlebotomy program and ensures implementation and adherence to established policies and procedures.
- Performs other duties as required.
- Associate’s Degree in Laboratory Science preferred, or equivalent work experience with specialized training in phlebotomy and familiarity with Clinical Laboratory testing.
- Excellent interpersonal communication skill set necessary to interact effectively with all levels of personnel, including staff, physicians, administrators, and management. Excellent time management skills. Analytical ability to solve system-related issues.
- Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
- Five years’ supervisory experience in commercial laboratory services or hospital outreach services.
- Healthcare environment such as acute care hospitals, physicians’ offices, and ancillary healthcare enterprises. Works with medical equipment and has direct patient contact. Any potential hazards are minimized or nullified by adherence to established safety procedures and precautions including use of safety equipment and protective clothing.
$58,489.60-$96,491.20
531 Faunce Corner Road - 531 Faunce Corner Road North Dartmouth, Massachusetts 02747
Flexible schedule to meet business needs
Day
8 hours
Yes
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
