Top 12 Call center manager Jobs in North Haven Ct

e-Branch Manager, Retail Sales and Service Experience - Wethersfield Branch
Dutch Point Credit Union, Inc. —Wethersfield, CT
- $70,000 - $90,000 a year
- Weekends as needed
- Management
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Call Center
EmblemHealth —Farmington, CT
- $56,160 - $99,360 a year
- Microsoft Outlook
- Medical office experience
- Mid-level
4d
Supervisor, Customer Service
Aquarion Water Company —Monroe, CT
- $80,000 a year
- Seasonal
- Hybrid work
- Pass drug screening
- Mid-level
- Windows
11d
Call Center Supervisor (Team Lead)
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- Microsoft Office
- Paid time off
Quick Apply
Customer Service Call Center Supervisor (Management Track)
CHURCH HILL CLASSICS LTD —Monroe, CT
- $24 - $26 an hour
- Full-time
- 5 years
- ERP systems
- System design
- Disability insurance
- Health insurance
Quick Apply
Contact Center Operations Manager - CT
GT Independence —Southington, CT
- Mid-level
- Business development
- Bachelor's degree
- Paid time off
- On-the-job training
Quick Apply
13d
Contact Center Manager
GT Independence —Southington, CT
- Mid-level
- Office
- Business development
- Paid time off
- On-the-job training
Quick Apply
Sr Manager - Customer Service Technology
Avangrid —Orange, CT
- $155,600 - $203,300 a year
- Computer Science
- Office
- Continuous improvement
- Dental insurance
- Tuition reimbursement
Patient Services Manager
Trinity Health —Waterbury, CT
- $66,309 - $99,464 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
Service Delivery Supervisor
Datavant —Farmington, CT
- $21.25 - $27.13 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
6d

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
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Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
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e-Branch Manager, Retail Sales and Service Experience - Wethersfield Branch

Dutch Point Credit Union, Inc.
Wethersfield, CT

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Financial sales
Management
Serving clients
Sales
Managing teams in a customer support role
Customer service
Finance industry sales team management experience
Sales team management
Team development
Schedule management
Business development
Professional development support
Bachelor's degree
Operational risk mitigation
Sales coaching
Relationship management
Leading team collaboration initiatives
Sales strategy
Management reporting
Lending
Business operations
Sales leadership
Cross-functional team management
Leadership
Call center management
Banking
Staffing management

Full Job Description

Dutch Point Credit Union is seeking an e-Branch Manager, Retail Sales and Service Experience for our Wethersfield Branch.

Dutch Point Credit Union is a community based not for profit cooperative whose vision is to educate, serve and delight our members and each other. We foster a positive work environment which rewards those that provide exemplary service to our members and our colleagues. We are interested in having talented and motivated individuals join our team. Our quest is to bring out your individual talent to help you realize your full potential.

eBranch Manager, Retail Sales and Service

Lead the Digital Member Experience

Behind every great digital member experience is a leader who knows how to bring people, performance, and technology together. As our eBranch Manager, you will lead the team and daily operations responsible for delivering full-service banking through the contact center and digital channels—strengthening service, sales, employee capability, and the way members connect with Dutch Point Credit Union.

Why This Role Matters

The eBranch plays an important role in making banking personal, accessible, and easy for our members. This position has the opportunity to shape that experience while building a capable, engaged, and accountable team prepared to meet evolving member needs.

What You’ll Lead

· Oversee daily eBranch operations across phone, ITM, email, chat, text, online banking, and mobile banking channels.

· Coach, develop, and empower employees to achieve service, sales, and operational performance goals.

· Drive consumer loan originations and help the team identify member needs and recommend appropriate financial solutions.

· Establish and oversee quality assurance practices, including interaction monitoring, scorecards, calibration, coaching follow-up, and trend reporting.

· Guide the resolution and documentation of complex member issues, complaints, suspected fraud, privacy concerns, and service disruptions.

· Optimize workflows, processes, technology, and contact-center dashboards to strengthen efficiency and the member and employee experience.

· Forecast contact center volume and staffing needs and maintain appropriate coverage during peak periods, planned absences, evenings, weekends, and service disruptions.

· Use service levels, abandonment rates, handle time, quality scores, loan results, digital adoption, and member satisfaction data to improve performance.

· Collaborate across the credit union to solve problems, remove barriers, and improve results while reinforcing compliance, confidentiality, and risk controls.

What Success Looks Like

Success means members receive responsive, accurate, and personalized service across every eBranch channel. Employees understand what is expected, receive meaningful coaching, and continue building their capabilities. Sales, service, digital adoption, productivity, member satisfaction, and compliance expectations are actively managed and used to improve performance.

Who Thrives Here

You may be a strong fit if you:

Enjoy being a visible, hands-on leader who stays connected to the daily work.
Believe developing employees and providing clear feedback are essential leadership responsibilities.
Can balance member advocacy with sales, operational, compliance, and performance expectations.
Use data, technology, and sound judgment to make decisions and improve results.
Remain composed when priorities compete, or situations become complex.
Look for better ways to serve members rather than simply maintaining existing processes.

Must-Have Qualifications

· A minimum of three to five years of contact center management experience within a retail banking or financial services environment.

· Knowledge of workforce management practices and contact center reporting tools.

· Proven experience leading, coaching, and developing employees.

· Strong communication, relationship-building, problem-solving, and decision-making skills.

· Ability to manage competing priorities while overseeing people, service, sales, operations, compliance, and risk.

· Ability to use technology, reporting tools, and performance data to make informed decisions and improve results.

Preferred Qualifications

· Experience managing digital banking, virtual-branch, or multichannel service operations.

· Knowledge of online and mobile banking, ITM technology, and remote member-support channels.

· Leadership experience within a credit union or financial institution, with knowledge of financial products, regulations, and operational controls.

· Experience improving workflows, implementing technology, or leading cross-functional operational change.

· Bachelor’s degree or an equivalent combination of education and relevant experience.

The Opportunity

This is a broad, active leadership position. On any given day, you may coach an employee, review team performance, resolve a complex member situation, adjust staffing coverage, and improve an operational process.

For the right leader, that variety creates the opportunity to make a meaningful difference for members, employees, and the future of Dutch Point’s retail sales and service experience.

Work Location: Dutch Point Credit Union Corporate Headquarters, 195 Silas Deane Highway, Wethersfield, CT.

Employment Type: Full-time.

Work Environment / Travel: This is a hands-on leadership position supporting daily eBranch operations and team performance. The schedule may include evenings and weekends based on digital service hours, and travel may be required for business responsibilities, community events, and professional development.

Dutch Point Credit Union is an equal opportunity employer.

If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you!

Please apply today!

EDUCATE / SERVE /DELIGHT

Our Brand Values

Commitment - Contributing to the betterment of the credit union and committing to the growth of our members, co-workers and ourselves.

Courage - The ability to face and push through challenges that may be outside of our comfort zone. Displaying the willingness to accept, lead and direct change.

REspect - Being thoughtful; to listen to others and consider the effects of words and actions on co-workers and members.

Social Responsibility - Through outreach efforts and partnerships, we promote and advocate for activities that positively impact our communities.

Transparency - We provide truth and clarity in how we conduct business to build strong life-long relationships.

Dutch Point Credit Union -Your vision/ our guidance.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center manager jobs in north haven ct

e-Branch Manager, Retail Sales and Service Experience - Wethersfield Branch

Supervisor, Call Center

Supervisor, Customer Service

Call Center Supervisor (Team Lead)

Customer Service Call Center Supervisor (Management Track)

Contact Center Operations Manager - CT

Contact Center Manager

Sr Manager - Customer Service Technology

Patient Services Manager

Service Delivery Supervisor

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