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Job Summary
The Vendor Oversight Specialist supports the Escrow team in monitoring and reporting on vendor performance.
Essential Duties and Responsibilities
- Tracks and audits day to day vendor performance to ensure work is handled in a timely manner and within established policies and procedures. Addresses concerns and escalates when necessary.
- Acts as point of contact for vendor for routine questions and problem resolution. Escalates when necessary.
- Compiles and analyzes vendor performance data and reports on results.
- Assists servicing leadership in setting standards and expectations for vendors and establishing methods to ensure those expectations are met.
- Assists servicing leadership in identifying risk factors and possible areas of process and workflow improvements. Participates in proposing solutions.
- Performs other duties as assigned.
Position Requirements
Education
- High school diploma or equivalent required
Experience
- Minimum one (1) year insurance or real estate tax experience or two (2) years loan servicing experience
- Prior vendor management experience preferred
Functional/Technical Skills
- Strong written and verbal communication skills
- Ability to problem solve and research issues when needed
- Displays strong organizational skills, attention to detail, and ability to handle multiple priorities
- Effectively manages time and meets deadlines
- Possesses strong mathematical skills
- Ability to analyze and interpret data
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email
[email protected].
