Top 283 Center manager Jobs in North Kansas City Mo

Bilingual Client Services Manager – Call Center & Customer Support
NESTPAY —Kansas City, MO
- $63,000 - $68,000 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
3d
KidStrong General Manager
KidStrong Kansas —Olathe, KS
- $40,000 - $50,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Management
- Health insurance
- Paid time off
Quick Apply
Customer Service Manager
Allied Onesource —Lenexa, KS
- $60,000 a year
- Marketing
- Mid-level
- 3 years
10d
Revenue Cycle Manager
KU MEDWEST AMBULATORY SURGERY CENTER, LLC —Shawnee, KS
- Full-time
- 5 years
- HIPAA
- Research
Quick Apply
4d
Childcare Center Cook / Kitchen Manager
Somerset Academy —Olathe, KS
- $15 - $20 an hour
- Full-time
- Background check
- Ability to lift 50 pounds
- Children
- Health insurance
- Dental insurance
Quick Apply
5h
Assistant Center Manager
Temple Ventures —Overland Park, KS
- $19.00 - $20.50 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Business
- Health insurance
- Dental insurance
Quick Apply
Production Manager - Kansas City
Carvana —Belton, MO
- Overtime
- Background check
- 18 years or older
- Clean driving record
Quick Apply
Biolife Paramedic (EMTP)
Biolife Plasma Services —Kansas City, MO
- $24.32 - $33.44 an hour
- Full-time
- CPR Certification
- Nursing
- Customer service
- Paid holidays
- Disability insurance
Produce Manager
Natural Grocers —Independence, MO
- From $18.50 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Merchandising
- Wellness program
- Paid parental leave
Quick Apply
Automotive Inventory Line Lead (2nd Shift)
Carvana —Belton, MO
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
Automotive Inventory Line Lead (2nd Shift)
Carvana —Kansas City, MO
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
Automotive Inventory Line Lead (2nd Shift)
Carvana —Overland Park, KS
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
RN Med Surg Oncology Orthopedic Director
Centerpoint Medical Center —Independence, MO
- Full-time
- 3 years
- Medical-Surgical
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Team Member
Casey's —Kansas City, MO
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
13d
Team Member
Casey's —Olathe, KS
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
13d
Senior Relationship Banker
Simmons Bank —Lee's Summit, MO
- Full-time
- Management
- Computer literacy
- Research
Quick Apply
Team Member
Casey's —Lenexa, KS
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
13d
Automotive Detail Line Lead (2nd Shift)
Carvana —Independence, MO
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
7d
Team Member
Casey's —Overland Park, KS
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
13d
Automotive Detail Line Lead (2nd Shift)
Carvana —Belton, MO
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply

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Bilingual Client Services Manager – Call Center & Customer Support

NESTPAY
Kansas City, MO

Quick Apply

Job Details

Full-time
$63,000 - $68,000 a year
3 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Spanish
Managing technical support teams
Customer communication
Interpersonal skills
Managing teams in a customer support role
Coaching
English
Metrics Reporting
Incident Escalation
Managing clients in a customer support role
Team development
Supervising experience
Team training
Client services
Quality control
Conflict management
Customer support ticket management
CRM system proficiency
Call center management
Professional development training
Time management

Full Job Description

Job Summary

NestPay is hiring an experienced Client Services Manager to lead our customer service and call center operations. We are looking for a hands-on leader with at least 3 years of call center experience who can coach a team, improve performance, manage escalations, and ensure our clients receive fast, professional, and consistent support.

The ideal candidate has experience managing customer service teams in a high-volume environment and understands how to use call center KPIs, quality assurance, coaching, and performance management to build a high-performing team.

Experience in merchant services, payment processing, fintech, financial services, POS systems, or technical support is highly preferred.

Key Responsibilities

Manage the daily operations of the Client Services and Call Center team.
Lead, coach, train, and develop customer service representatives.
Monitor inbound call volumes, queues, staffing, and service levels.
Track and improve key call center KPIs, including:
Average Speed of Answer (ASA)
Abandonment Rate
First Call Resolution (FCR)
Average Handle Time (AHT)
Customer Satisfaction (CSAT)
Ticket Resolution Time
Quality Assurance Scores
Conduct regular call monitoring and provide individual coaching and feedback.
Manage escalated customer concerns and ensure timely resolution.
Develop and maintain customer service procedures, call scripts, escalation processes, and SOPs.
Identify recurring client issues and work with internal departments to resolve root causes.
Review performance reports and use data to identify areas for improvement.
Establish clear performance expectations and hold team members accountable.
Coordinate staffing and scheduling to maintain adequate call center coverage.
Partner with Sales, Operations, Technical Support, and other departments to improve the customer experience.
Build a positive, professional, accountable, and performance-driven team culture.

Required Qualifications

Minimum 3 years of call center experience required.
Previous experience as a Call Center Supervisor, Customer Service Supervisor, Client Services Manager, Customer Service Manager, or similar leadership role preferred.
Experience managing or supervising customer service representatives.
Strong understanding of call center operations and KPIs.
Experience with CRM, ticketing, and call center phone systems.
Strong coaching, training, and employee-development skills.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution skills.
Ability to professionally manage difficult customer situations and escalations.
Strong organizational and time-management skills.
Ability to work effectively in a fast-paced, high-volume customer service environment.
Must be fluent in both Spanish & English

Preferred Experience

Candidates with experience in any of the following industries are strongly encouraged to apply:

Merchant Services
Payment Processing
Fintech
Banking or Financial Services
Point-of-Sale (POS) Systems
Technical Support
SaaS Customer Support
B2B Customer Service

What We’re Looking For

We are looking for a leader, coach, and problem solver—not simply someone who monitors a call queue.

The successful candidate will know how to motivate a team, establish accountability, analyze performance metrics, improve processes, and create an environment where employees are equipped to deliver exceptional customer service.

You should be comfortable balancing two priorities: taking care of our clients and developing a high-performing team.

Why Join NestPay?

At NestPay, client service is a critical part of our success. As Client Services Manager, you will have the opportunity to directly influence how we serve our merchants, develop our support team, improve internal processes, and strengthen long-term client relationships.

If you have a strong call center background, customer service leadership experience, and a passion for developing people, we want to hear from you.

Apply today to join the NestPay team.

Pay: $63,000.00 - $68,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

center manager jobs in north kansas city mo

Bilingual Client Services Manager – Call Center & Customer Support

KidStrong General Manager

Customer Service Manager

Revenue Cycle Manager

Childcare Center Cook / Kitchen Manager

Assistant Center Manager

Production Manager - Kansas City

Biolife Paramedic (EMTP)

Produce Manager

Automotive Inventory Line Lead (2nd Shift)

Automotive Inventory Line Lead (2nd Shift)

Automotive Inventory Line Lead (2nd Shift)

RN Med Surg Oncology Orthopedic Director

Team Member

Team Member

Senior Relationship Banker

Team Member

Automotive Detail Line Lead (2nd Shift)

Team Member

Automotive Detail Line Lead (2nd Shift)

I want to receive the latest job alert for center manager in north kansas city mo

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