Top 262 Customer service representative Jobs in North Little Rock, Ar

Escalation Manager - Customer Care Centers
Bank OZK —Little Rock, AR
- Full-time
- Writing skills
- High school diploma or GED
- Bachelor's degree
- Dental insurance
- Paid time off
Client Success Representative (Remote)
Demand.com —Little Rock, AR
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Part-Time Customer Service Agent
Envoy Air Inc. —Little Rock, AR
- $16.61 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
3d
Member Resolution Associate/Retention - 100% Remote
Frontdoor —Little Rock, AR
- $16.63 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
Customer Service Representative
Resolvetech Solutions —Little Rock, AR
- $16 - $18 an hour
- Temporary
- Background check
- Spanish
- 5 years
- Paid training
- Health insurance
Quick Apply
3d
Call Center Agent
Arkansas Federal Credit Union —Little Rock, AR
- Full-time
- High school diploma or GED
- Entry level
- Under 1 year
- Paid holidays
- Disability insurance
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Little Rock, AR
- $15.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
Quick Apply
Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Little Rock, AR
- $17 an hour
- Full-time
- Remote
- Sales
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Care Specialist
The Vitality Group —Little Rock, AR
- $16.50 an hour
- Full-time
- Remote
- Writing skills
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
11d
Customer Engagement Specialist
Bob and Eds —North Little Rock, AR
- $24 - $28 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Call Center Representative - Remote Arkansas
Gainwell Technologies —Conway, AR
- $27,200 - $38,900 a year
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Bachelor's degree
- Travel reimbursement
- Profit sharing
Customer Care Specialist
Vitality Group International, Inc. —Little Rock, AR
- $34,320 a year
- Full-time
- Remote
- Writing skills
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
11d
Customer Service Specialist
defi AUTO LLC —Little Rock, AR
- $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Tuition reimbursement
Quick Apply
5d
Customer Service Representative- Fraud - Remote
CBE Customer Solutions, Inc. —Little Rock, AR
- $13 - $15 an hour
- Weekends as needed
- Background check
- Windows
- High school diploma or GED
- Paid training
- Work from home
Quick Apply
1d
Pharmacy Customer Service Associate
Walgreens —Little Rock, AR
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
5d
Patient Communications Specialist
McFarland Eye Care —Little Rock, AR
- From $17 an hour
- Full-time
- Background check
- Surgery
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
CSR Cust Srv Rep OVERNIGHT
Gas Express LLC —N Little Rock, AR
- Overnight shift
- Sales
- Computer literacy
- High school diploma or GED
Quick Apply
CSR Cust Srv Rep 6am-2pm
Gas Express LLC —Little Rock, AR
- Full-time
- Sales
- Computer literacy
- High school diploma or GED
Quick Apply
Dispatcher and Customer Service Representative
REACH Heat and Air —Maumelle, AR
- $16 - $22 an hour
- Full-time
- Computer literacy
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
1d
Seasonal Customer Service Representative - 2026 (Mid-Atlantic & Midwest)
Minted —Little Rock, AR
- $17.62 - $19.19 an hour
- Weekends as needed
- Remote
- Residential
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
8d

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Escalation Manager - Customer Care Centers

Bank OZK -
Little Rock, AR

Apply Now

Job Details

Full-time

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing teams in a customer support role
Team leadership
Coaching
High school diploma or GED
Team development
Stakeholder relationship building
Team building

Full Job Description

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope:

Leads day-to-day management of the escalation queue, providing real-time decision support on complex and high-risk interactions. The role ensures escalations are handled consistently, properly documented, and aligned with financial crimes standards, including identification and reporting of suspicious activity. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.

Essential Job Functions:

Responsible for the Customer Care Escalation Queue, providing guidance and decision support to ensure responses align with established standards, with a focus on consistent decisioning, clear accountability, and disciplined follow-through.
Support improved escalation outcomes by coaching on-the-spot during live escalations and ensuring the escalation pathway is used appropriately.
Reinforce Customer Care standards for identifying and responding to unusual activity, including the requirement to submit an Unusual Incident Report (UIR) when appropriate.
Ensure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure.
Partners with stakeholders to continuously improve processes and refine procedures in response to evolving risk.
Prepares and delivers reporting on escalation activity, trends, and outcomes to support leadership visibility and decision-making.
Coordinates with cross-functional partners to resolve complex escalations and ensure alignment with operational, compliance, and risk requirements.
Responsible for hiring, developing, coaching, leading, and retaining top talent capable of high-level performance in their respective positions.
Performs other duties as assigned.

Knowledge, Skills & Abilities:

Ability to utilize discretion and sound judgment in decision-making.
Strong decision-making ability in escalated customer interactions.
Ability to demonstrate excellent and customer service skills, balancing customer experience with risk controls.
Ability to communicate effectively both verbally and in writing with the ability to provide calm, clear, direction during live escalations.
Strong documentation discipline and ability to reinforce procedural adherence.
Ability to maintain confidentiality
Ability to demonstrate accuracy, thoroughness, and attention to detail.
Ability to demonstrate effective interpersonal skills to build collaborative work relationships and create a team environment

Basic Qualifications:

High school diploma or equivalent required; Bachelor’s degree in business or relevant field preferred.
5+ years of work experience in a call center, customer service, banking operations, and/or retail banking environment required.
2+ years of work experience in contact center risk support, fraud servicing, or escalations required.
1+ year experience leading or influencing frontline teams through coaching, real-time guidance, and process reinforcement required.

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

#LI-JR1

#HP

Position can also be also located in these locations: Alpharetta, Georgia

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Apply Now

Refine Your Search

customer service representative jobs in north little rock, ar

Escalation Manager - Customer Care Centers

Client Success Representative (Remote)

Part-Time Customer Service Agent

Member Resolution Associate/Retention - 100% Remote

Customer Service Representative

Call Center Agent

Seasonal (Temporary) Customer Service Call Center Agent

Remote Energy Efficiency Customer Support Specialist

Customer Care Specialist

Customer Engagement Specialist

Call Center Representative - Remote Arkansas

Customer Care Specialist

Customer Service Specialist

Customer Service Representative- Fraud - Remote

Pharmacy Customer Service Associate

Patient Communications Specialist

CSR Cust Srv Rep OVERNIGHT

CSR Cust Srv Rep 6am-2pm

Dispatcher and Customer Service Representative

Seasonal Customer Service Representative - 2026 (Mid-Atlantic & Midwest)

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