Top 74 Technical assistant/technical associate Jobs in North Little Rock, Ar

Telephonic Health Services Coordinator
Advanced Monitored Caregiving Inc. —Little Rock, AR
- $19 - $20 an hour
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
Patient Care Associate - Telemetry
Baptist Health Arkansas —North Little Rock, AR
- Full-time
- Patient monitoring
- Basic math
- Inpatient
Career Coach
University of Arkansas —Pulaski, AR
- $39,536 a year
- Full-time
- Microsoft Word
- Background check
- School experience
11d
Medical Lab Technician - Chemistry- PRN
University of Arkansas —Little Rock, AR
- $24.57 an hour
- Temporary
- Current TB test
- Maintenance
- Criminal background check
- Health insurance
- Dental insurance
Patient Care Associate - Med Surg
Baptist Health Arkansas —North Little Rock, AR
- Full-time
- Patient monitoring
- Hospital
- Basic math
DISTRICT TECHNOLOGY ASSISTANT
Harmony Grove - Benton School District —Benton, AR
- Full-time
- Background check
- School experience
- Classroom
Field Support Technician
Bryant School District —Bryant, AR
- Full-time
- Computer literacy
- Research
- Mid-level
Assistant Registrar
University of Arkansas —North Little Rock, AR
- $31,346 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
Patient Care Associate - NLRPCT Resource Team
Baptist Health Arkansas —North Little Rock, AR
- Full-time
- Patient monitoring
- Hospital
- Basic math
Statistician
US Veterans Health Administration —North Little Rock, AR
- $89,508 - $116,362 a year
- Online Application
- Hybrid work
- Background check
- Current TB test
- Pass drug screening
5d
Patient Care Associate - Observation/Surgical
Baptist Health Arkansas —North Little Rock, AR
- Full-time
- Surgery
- Patient monitoring
- Hospital
Adult Education Special Instructor
University of Arkansas —Little Rock, AR
- $55,957.20 a year
- Full-time
- Background check
- Classroom
- Working with individuals with disabilities
Security and Safety Officer
University of Arkansas —Little Rock, AR
- Finance
- High school diploma or GED
- University
- Health insurance
- Dental insurance
Sterile Services Supervisor - TOSH
University of Arkansas —Little Rock, AR
- Full-time
- Management
- Current TB test
- Hospital
- Health insurance
- Dental insurance
3d
Administrative/Accounting Assistant
Bell & Company, P.A. —North Little Rock, AR
- $20 - $27 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT System Administrator (Multi-discipline)
University of Arkansas —Little Rock, AR
- $47,000 a year
- Full-time
- Background check
- Computer Science
- Pass drug screening
Patient Care Associate - Intermediate Care Unit
Baptist Health Arkansas —Little Rock, AR
- Full-time
- Patient monitoring
- Basic math
- High school diploma or GED
Associate Program Manager
University of Arkansas —Little Rock, AR
- Full-time
- Background check
- Spanish
- Current TB test
- Health insurance
- Dental insurance
9d
Kitchen Assistant
University of Arkansas —North Little Rock, AR
- $30,000 a year
- Full-time
- Background check
- ServSafe
- Writing skills
13d
Part Time Art Faculty-1
University of Arkansas —Pulaski, AR
- Part-time
- Background check
- Classroom
- 18 years or older

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Telephonic Health Services Coordinator

Advanced Monitored Caregiving Inc. -
Little Rock, AR

Apply Now

Job Details

Full-time
$19 - $20 an hour

Qualifications

Mid-level
Communication skills
Under 1 year
Time management

Full Job Description

The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.

As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.

This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.

Essential Job Functions

The following duties are representative of the essential functions of the position and are not intended to be exhaustive:

Patient Outreach, Enrollment & Engagement

Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits.
Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.
Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.
Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.

Care Coordination & Clinical Support

Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.
Collaborate with nurse care managers and the broader care team to support patient care goals.
Track hospitalizations and notify nursing staff upon patient discharge, as required.
Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.
Follow up with patients to confirm services have been initiated and are meeting expectations.

Communication & Administrative Responsibilities

Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.
Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.
Confirm and maintain accurate provider contact information, including phone and fax numbers.
Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.

Performance & Compliance

Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
- Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.

Required Competencies & Skills

Strong organizational, time management, and multitasking skills.
Excellent verbal and written communication skills with strong attention to detail.
Demonstrated ability to actively listen and engage patients with empathy and professionalism.
Ability to work independently in a remote environment while maintaining accountability for assigned tasks.
Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.
Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.
Comfort navigating multiple systems and technologies simultaneously.
Bilingual (Spanish) preferred.

Education, Experience & Technical Requirements

Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.
Minimum experience requirements:
- At least six (6) months of experience performing general duties as a Medical Assistant OR
- Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.
Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.
Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.
Ability to type a minimum of 50–60 words per minute while speaking with patients by phone.
Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.

Licensure and Certification Requirements

Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.

Physical Demands & Work Environment

Ability to work effectively in a fully remote environment.
Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.
Reliable internet access that meets company minimum technical requirements.
This role is primarily sedentary and requires extended periods of computer and telephone use.

Equal Employment Opportunity & ADA Statement

In compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.

Apply Now

Refine Your Search

technical assistant/technical associate jobs in north little rock, ar

Telephonic Health Services Coordinator

Patient Care Associate - Telemetry

Career Coach

Medical Lab Technician - Chemistry- PRN

Patient Care Associate - Med Surg

DISTRICT TECHNOLOGY ASSISTANT

Field Support Technician

Assistant Registrar

Patient Care Associate - NLRPCT Resource Team

Statistician

Patient Care Associate - Observation/Surgical

Adult Education Special Instructor

Security and Safety Officer

Sterile Services Supervisor - TOSH

Administrative/Accounting Assistant

IT System Administrator (Multi-discipline)

Patient Care Associate - Intermediate Care Unit

Associate Program Manager

Kitchen Assistant

Part Time Art Faculty-1

I want to receive the latest job alert for technical assistant/technical associate in north little rock, ar

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