Top 7 Client success manager Jobs in North Logan, Ut

Client Success Manager
Tyler Technologies —North Logan, UT
- $70,000 - $75,000 a year
- Public speaking
- Research
- Mid-level
Quick Apply
Customer Success Manager
CSC (Corporation Service Company) —Logan, UT
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Mid-level

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Partner with Sales to develop and execute on account plans; Identify and help develop additional client contacts within assigned accounts:

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Client Success Manager

Tyler Technologies -
North Logan, UT

Quick Apply

Job Details

$70,000 - $75,000 a year

Qualifications

Research

Full Job Description

The Client Success Manager is responsible for driving post-implementation client success, satisfaction, adoption, and retention. Serving as the primary strategic contact after go-live, this role partners with clients to maximize the value of Tyler solutions, proactively address challenges, promote best practices, and ensure long-term client health through ongoing relationship management, business reviews, and cross-functional collaboration.

Client Success Managers are considered product experts and connect the product/sales/engineer teams to the client. They are expected to build rapport and work with clients to understand their wants/needs and identify solutions to difficult problems.

Responsibilities:

Develops and maintains an excellent relationship with assigned clients at the highest levels.
Responsible for working with Product Owners/Managers, Regional Sales Directors, and Implementation Managers to develop a post-implementation vision for clients.
Measure and report regularly on client health.
Develop client success plans to identify areas of improvement and reduce the consumption gap for features.
Responsible for regular communication and periodic site visits.
Document and advise clients on best practices.
Serve as a point of contact for client escalations.
Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
Coordinate with Support Managers to conduct periodic reviews (including but not limited to):
Configuration auditing
State reporting verification
System health check
Data backup and recovery review
SLA compliance
Manage highly complex and strategic accounts without missing deadlines or client commitments.
Demonstrate extensive latitude for independent judgment and decision-making.
Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
Demonstrate the ability to achieve results without having direct control of the resources.
Build rapport with executive-level clients and employees while actively influencing events and negotiating differences to achieve project goals.
Identify key influencers and decision-makers such as Chief Information Officers, IT Directors, Finance Directors, Clerk of Court, City/County Clerk, Assessors, Development Directors, Police Chief, etc.
Understand contract terms for the client.
Collaborate with client and/or Tyler resources to solve complex business issues.
Demonstrate product expertise.

Qualifications:

College Degree
Prior software implementation experience
CSM/product experience
Communication
Patience
Presentation/public speaking
Time management/organization
Willingness to learn
Ability to research complex processes

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client success manager jobs in north logan, ut

Client Success Manager

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