Leadership and Coordination:
Authors will report, track productivity, and coordinate with the Grantee and the Manager to ensure the success of the HOPWA program.
Assist with quality assurance reviews and taking corrective action if necessary.
Ensure the services provided by Housing Case Managers meet or exceed agency and funding standards.
Review Housing Case Manager’s documentation and billing to ensure it is timely, accurate, legible and clear.
HOPWA and Other Housing Opportunities
Screens and/or assesses all new clients for HOPWA services and other forms of housing stability services (e.g. Section 8; Homeless Assistance Programming; Other Housing services) according to the intake schedule.
Completes applications for HOPWA programs and other housing programs.
Determines eligibility for HOPWA programs and other housing programs.
Identifies resources and refers to appropriate housing programs.
Follows up on clients’ housing stability (HOPWA and non-HOPWA housing).
Caseload Management:
Maintains an average annual active caseload as assigned by Management.
Acts as a liaison when required to ensure that clients are properly referred within agency programs or external services in order to remove barriers to treatment and care.
Service Planning and Documentation:
Ensures all documentation is timely, accurate, legible, and clear.
Empowers clients to participate in their treatment planning as needed.
Maintains progress notes and progress reviews in client records as specified in agency policy, program guidelines, and performance standards.
Inputs client information using electronic data entry according to agency and departmental guidelines.
Maintains an accurate record on the time sheet reflecting time spent in the program worked.
Prepares necessary program reports and records as requested by the supervisor and/or manager.
Manages Resources:
Maintains comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.
Supports billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including PCIS, Web-based systems, CASE WATCH, Provide Enterprise CareWare, HIMS, NextGen, and client electronic health records).
Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.
Community Involvement:
Participates in agency developmental activities as requested.
Other duties as assigned.
Safety:
Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon assigned role in Emergency Code System.
Understands and performs assigned roles for the health center Continuity of Operations Plan (COOP).
Culture of Service: 3 C’s
Compassion
Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, and responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
Provides services required by following established protocols and when needed, procures additional help to answer questions to ensure appropriate services are delivered.
Commitment
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure a prompt and effective response is provided.
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Contact Responsibility
The responsibility for internal and external contacts is frequent and important.
Experience:
A minimum of (3) years of experience on similar role is required.
Education:
Bachelors degree in Social Work or related field is required.
Physical Requirements
This work requires the following physical activities: constant sitting, walking, hearing, talking in person, and talking on the phone. Occasional driving stretching/reaching and standing are required. Work is performed in an office setting.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.
Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.
https://info.flclearinghouse.com (https://info.flclearinghouse.com/)
Required
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3 year(s): A minimum of (3) three years of experience on a similar role.
Required
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Bachelors or better in Social Work or related field
Required
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Excel
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Project Management
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Team Building
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Planning & Organizing
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Helping Others
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Windows
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Phone etiquette
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Verbal Communication
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Written Communication
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Oral Communication
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Microsoft Office
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HIPAA
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Enthusiastic
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Coordination
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Cooperation
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Conflict Resolution
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Community Building
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Continuous Learning
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Communication
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Caring
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Courteous
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Commitment
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Compassion
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Bilingual (English-Spanish)
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Customer Service
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Customer Focus
Required
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Enthusiastic: Shows intense and eager enjoyment and interest
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Leader: Inspires teammates to follow them
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Team Player: Works well as a member of a group
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Required
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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Goal Completion: Inspired to perform well by the completion of tasks
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
