Top 15 Helpdesk technician Jobs in North Olmsted, Oh

Helpdesk Technician
FIT Technologies —Cleveland, OH
- $45,000 - $55,000 a year
- Overtime
- Office
- Windows
- In-person
- Paid parental leave
- Paid holidays
Quick Apply
10d
IT Support Specialist
CSM Companies, Inc —Richfield, OH
- Weekends as needed
- Mid-level
- Travel
- Associate's degree
Quick Apply
IT Technician 4- Customer Support Services
Case Western Reserve University —Cleveland, OH
- From $22.13 an hour
- Overtime
- Clean driving record
- Research
- Mid-level
- Health insurance
- Tuition reimbursement
5d
School Information Technology Technician
Breakthrough Public Schools —Cleveland, OH
- $45,375 - $55,000 a year
- Full-time
- School experience
- Google Workspace
- Computer science
3d
Medical Cart Technician
MCPC —Cleveland, OH
- Clean driving record
- Ability to walk for extended periods
- Assembly
- Paid holidays
- Health insurance
Quick Apply
4d
Call Center Operator (2)
BALLY’S INTRALOT SA —Strongsville, OH
- $16.50 an hour
- Urgently hiring
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
ARTLENS Gallery Technician (Part-time)
The Cleveland Museum of Art —Cleveland, OH
- $18 an hour
- Part-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
Systems Administrator (MSP)
Dan T. Moore Company —Cleveland, OH
- Full-time
- Background check
- Computer science
- Computer Science
- Mileage reimbursement
- Paid holidays
Quick Apply
Integrated Solutions Team Lead
KURV —Cleveland, OH
- 8 hour shift
- Mid-level
- Office
- Databases
- Health savings account
- Health insurance
Quick Apply
Desktop Support Engineer (1-Year Contract )Solon,Ohio
Axiom Technologies —Solon, OH
- Contract
- Mid-level
- Windows
- 3 years
Maintenance Technician
Extended Stay America —Cleveland, OH
- $17 - $20 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply

Discover related jobs

Based on your search for helpdesk technician jobs.

Technology Applications Specialist
PRT Staffing —Parma, OH
Bachelor's degree in Information Technology, Computer Science, Business Technology, or a related field preferred. Other scripting or automation languages.
$22.21 - $28.00 an hour
Quick Apply
Retail Retalix Solution Specialist ((L2 Support Engineer)
Phoenix Business Consulting —Westlake, OH
Identify opportunities to improve remote resolution and reduce field support dependency. Participate in Major Incident Management and bridge calls.
$28 - $30 an hour
Quick Apply
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Facilities Maintenance Technician I
Omnia Facility Solutions —Columbus, OH
Minor troubleshooting of faulty electrical systems/circuits. Personal hand tools a plus. Help with installation/repair of equipment.
$18 - $22 an hour
Quick Apply
Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. We are committed to providing equal employment opportunities to all individuals regardless of…
$22 - $27 an hour
Quick Apply
3d

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in north olmsted, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near north olmsted, oh

Helpdesk Technician

FIT Technologies -
Cleveland, OH

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year
10 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Military leave
Paid time off
Paid military leave
Parental leave
Vision insurance
401(k) matching
Employee stock ownership plan
Life insurance

Qualifications

Network troubleshooting
Serving clients
GPO
Microsoft Exchange
Windows
Desktop (troubleshooting support)
System deployment
Productivity software
Desktop administration

Full Job Description

Summary

The successful candidate in the Helpdesk Technician I role provides technical assistance and support to clients of FIT Technologies. The Helpdesk Technician I supports, monitors, and maintains the client environment through support calls and tickets requests.

Key Responsibilities

Supporting various client environments remotely and occasionally onsite.
Responsible for maintaining daily service calls and meeting requested SLA time frames based on client expectations.
Serving as the first point of contact for customers seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Determining the best solution based on the issue and details provided by customers.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.

Required Qualifications

Ability to troubleshoot, diagnose and solve problems as well as document steps taken for resolution.
Ability to master use of 3rd party ticketing system.
Organizational, written/verbal communication skills, and interpersonal skills.
Exemplary customer service skills.
Ability to work independently with minimal supervision.
Basic understanding of varying versions of Microsoft Windows, Active Directory, MS Exchange, and Group Policy.
Experience with Microsoft Office applications local and hosted.
Comprehension of networking protocols and concepts such as TCP/IP addressing and VLANS.
Familiarity with network-based PC operating system deployment.
Ability to relay technical information and instructions to clients who possess varying ranges of technical knowledge and background.
Experience working in a technical support environment.
Understanding and familiarity with published IT policies and procedures.
Ability to diagnose and accurately report networking problems.
A+, Network+, MTA, MCSA certifications are desirable.

Working Conditions + Physical Requirements

This position primarily operates in a professional office environment. Regular, in-person attendance at FIT Technologies Headquarters during standard business hours is required to perform the essential function of this role. The position requires prolonged periods of sitting, working at a computer, and participating in in-person meetings. Specific scheduling expectations will be determined by leadership based on business needs. Occasional evening and weekend work to support meetings, events, or deadlines, occasional work weeks of more than 40 hours.

How to Apply + Additional Information

To apply, submit an application online through our Career Center.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice. Nothing in this job description creates an employment contract, implied or otherwise.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with more than 140 staff supporting clients through Ohio and in metropolitan areas across 15 + states.

FIT Technologies offers a comprehensive benefits package, including:

Health, dental, vision, and voluntary life insurance
Company-paid life insurance and long-term disability
Paid time off and 9 paid holidays
Paid military leave
Paid parental leave
Employee Stock Ownership Plan (ESOP)
401(k) with company match
Dependent Care FSA

To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco or vape users.

FIT Technologies is an equal opportunity employer and welcomes diversity in our workforce. We do not discriminate – and take active steps to prevent discrimination – in employment, recruitment, compensation, promotion, termination, or any other employment practice on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran status, sexual orientation, gender identity, or gender expression.

Quick Apply

Refine Your Search

helpdesk technician jobs in north olmsted, oh

Helpdesk Technician

IT Support Specialist

IT Technician 4- Customer Support Services

School Information Technology Technician

Medical Cart Technician

Call Center Operator (2)

ARTLENS Gallery Technician (Part-time)

Systems Administrator (MSP)

Integrated Solutions Team Lead

Desktop Support Engineer (1-Year Contract )Solon,Ohio

Maintenance Technician

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in north olmsted, oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected