Top 139 Call center representative Jobs in North Potomac Md

Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Digital Branch Customer Care Representative
EagleBank —Bethesda, MD
- $23.24 - $33.44 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Health savings account
- 401(k) 4% Match
Customer Service Associates
Jake’s Moving and Storage —Potomac, MD
- Computer literacy
- English
- High school diploma or GED
- Paid holidays
Customer Service Representative
GAC Services —Gaithersburg, MD
- $22 - $25 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
CBP Customer Service Representative
Technuf —Rockville, MD
- Email
- Writing skills
- Mid-level
- Bachelor's degree
- Travel reimbursement
- Paid holidays
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Radiology Call Center Representative 10:30a-7pm
The Radiology Clinic —Rockville, MD
- $22 - $24 an hour
- 8 hour shift
- Background check
- Spanish
- Mid-level
- Health savings account
- Health insurance
Quick Apply
7h
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
Licensed Life Insurance Agent – Virginia (Inbound Leads Provided)
Universe Coverage —Falls Church, VA
- $90,000 - $250,000 a year
- Contract
- Mentoring
- In-person
- Entry level
- Flexible schedule
- Life insurance
Quick Apply
Junk Removal Customer Service Representative
TWO MEN AND A TRUCK® —Columbia, MD
- From $17 an hour
- Full-time
- Communication skills
- Entry level
- Paid training
- Opportunities for advancement
Quick Apply
11d
Bilingual (English-Spanish) Customer Service Specialist
Addison Group —McLean, VA
- $25 - $26 an hour
- Monday to Friday
- Hybrid work
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Contact Center Agent - Appointment Setting
Long Home Products —Savage, MD
- $18 an hour
- Construction experience
- Communication skills
- Entry level
- Paid training
Quick Apply
5d
CUSTOMER SERVICE
EVA Airways Corporation —Herndon, VA
- $3,875 - $4,325 a month
- Overtime
- Children
- Travel
- In-person
- Disability insurance
- Health insurance
Quick Apply
Call Center Agent
National Charity Services —Washington, DC
- From $20 an hour
- Part-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Caplet Pharmacy —Columbia, MD
- $15 - $17 an hour
- Part-time
- Patient care
- In-person
- Communication skills
Quick Apply
6d
Call Center Representative/Receptionist
VCA Animal Hospitals —Fairfax, VA
- From $20 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Continuing education credits
- Disability insurance
Radiology Call Center Representative 9a-5:30pm (FLOAT POSITION)
The Radiology Clinic —Rockville, MD
- From $24 an hour
- 8 hour shift
- Background check
- Spanish
- Mid-level
- Health savings account
- Health insurance
Quick Apply
7h
Customer Support Representative
Bright MLS, Inc —North Bethesda, MD
- $19 - $22 an hour
- Weekends as needed
- Research
- Mid-level
- Communication skills
Quick Apply
Remote Customer Service Representative/Dispatcher
Service Specialties, Inc. —Chantilly, VA
- Call employer
- Remote
- Residential
- Typing
- 1 year
- Paid holidays
- Disability insurance
Quick Apply

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Call Center Agent

Zimmerman Associates, Inc. -
Bethesda, MD

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Job Details

$21.50 an hour

Qualifications

Microsoft Outlook
High school diploma or GED

Full Job Description

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management.

PAY RATE: $21.50 HRLY PLUS $5.09 H&W

ROLE AND RESPONSIBILITY:

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.

This is an onsite employment opportunity. .

QUALIFICATIONS/SKILLS AND EXPERIENCES:

High school diploma and at least six (6) months’ experience in a customer service role in a healthcare environment or a related discipline is required.
U.S Citizenship required as well as ability to obtain a Public Trust Clearance.
Effective communication skills.
Knowledge of medical terminology.
Knowledge of Health Information Privacy (ethical and legal considerations)
Familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
Ability to perform accurate data entry with strong attention to detail.
Superior customer service, problem solving, collaboration and organizational skills.
Knowledge of Microsoft Office programs, Outlook (email), and the Internet is required.

ESSENTIAL TASKS:

1. Utilize the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.

2. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.

3. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.

4. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.

5. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.

6. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.

7. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.

8. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.

9. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.

10. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.

11. Other duties as assigned.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.

#INDSPN

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Refine Your Search

call center representative jobs in north potomac md

Call Center Agent

Access Call Center Representative

Digital Branch Customer Care Representative

Customer Service Associates

Customer Service Representative

CBP Customer Service Representative

Patient Contact Center Representative (Remote)

Radiology Call Center Representative 10:30a-7pm

Patient Service Representative

Licensed Life Insurance Agent – Virginia (Inbound Leads Provided)

Junk Removal Customer Service Representative

Bilingual (English-Spanish) Customer Service Specialist

Contact Center Agent - Appointment Setting

CUSTOMER SERVICE

Call Center Agent

Call Center Representative

Call Center Representative/Receptionist

Radiology Call Center Representative 9a-5:30pm (FLOAT POSITION)

Customer Support Representative

Remote Customer Service Representative/Dispatcher

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