Top 102 Guest service agent Jobs in North Reading, Ma

Full Time Guest Service Agent - Weekends Required
Holiday Inn Express Andover N Lawrence —Lawrence, MA
- From $16 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Peabody, MA
- $22.35 - $23.85 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Hotel Front Desk Agent
Millennium Hotels and Resorts —Boston, MA
- $29.60 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
3d
Guest Service Agent (Full Time, $33.20 hourly)
Hyatt Place Boston MA Seaport —Boston, MA
- $33.20 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills
4d
Guest Service Agent - Full Time
Giri Hotel Management —Peabody, MA
- $18 - $20 an hour
- Weekends as needed
- No high school diploma
- Microsoft Office
- Hotel
- Disability insurance
- Health insurance
Quick Apply
8d
Crowne - Front Office Positions
The Crowne Plaza Boston Woburn —Woburn, MA
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
RI Burlington- Front Desk Agent
The Residence Inn by Marriot - Boston Burlington —Burlington, MA
- Full-time
- Hotel
- Organizational skills
- Communication skills
Guest Service Agent - Part Time
Giri Hotel Management —Andover, MA
- From $16.50 an hour
- Part-time
- No high school diploma
- Hotel
- High school diploma or GED
- 401(k) matching
- Employee discount
Quick Apply
10d
Guest Services Agent
Four Seasons —Boston, MA
- $32.45 an hour
- Weekends as needed
- Hotel
- Military encouraged
- Entry level
- Health insurance
- Dental insurance
4d
Guest Service Agent
Fairfield Inn Tewksbury —Tewksbury, MA
- $18 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
1d
Front Desk Agent
Holiday Inn Peabody —Peabody, MA
- $17.50 an hour
- Part-time
- Microsoft Outlook
- Hotel
- High school diploma or GED
- 401(k)
Quick Apply
Front Desk Agent
MCR Hotels —Peabody, MA
- $18 - $20 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
DoubleTree Boston North Shore - Front Desk Agent
Aimbridge Hospitality —Danvers, MA
- $18 - $20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Hotel Night Auditor
Springhill Suites Boston Peabody —Peabody, MA
- $21 - $24 an hour
- Weekends as needed
- Hotel
- Accounting
- US work authorization
- Health savings account
- Health insurance
Quick Apply
3d
Hotel Front Desk Agent
The Crowne Plaza Boston Woburn —Woburn, MA
- $18 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
Quick Apply
6d
Front Desk Agent, Full-Time | Courtyard, Woburn
Courtyard by Marriott, Boston Woburn/Boston North —Woburn, MA
- $17.50 - $19.00 an hour
- Weekends as needed
- Sales
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Hilton Garden Inn Tewksbury Andover —Tewksbury, MA
- $17.50 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
7d
Front Desk Supervisor
Pyramid Hotel Group —Burlington, MA
- $21 - $22 an hour
- Weekends as needed
- Inventory management
- Computer literacy
- High school diploma or GED
- 401(k) matching
22h
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply

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guest service agent jobs near north reading, ma

Full Time Guest Service Agent - Weekends Required

Holiday Inn Express Andover N Lawrence
Lawrence, MA

Quick Apply

Job Details

Full-time
From $16 an hour

Benefits

Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance
Employee discount
Flexible schedule

Qualifications

Bilingual
Hospitality
Customer communication
Multilingual
Guest services
Phone etiquette

Full Job Description

ESSENTIAL JOB DUTIES

● Greets guests with genuine and warm spirit of hospitality

● Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of

payment

● Posts transactions to guest and master accounts

● Reviews guest account balance, ensuring that payment is secured

● Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

● Reviews arrivals and blocks special requests

● Processes required reports, including down time, high balance, etc.

● Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for

removal of expired items.

● Handles guest requests and concerns in a courteous and efficient manner

● Coordinates the delivery of guest services by other hotel departments and outside businesses

● Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

● Prepares guest amenities, and ensures delivery in a timely manner

● Handles in-house guest reservation requests such as extension, late check-out, and rebooking

● Handles check-out procedures swiftly and accurately and assists guests on departure.

● Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

● Stores guest luggage

● Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all

hotel functions and outlets

● Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of

credit and cash handling guidelines

● Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic

communication

● Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up

calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

● Operates the franchise terminal and performs designated maintenance tasks

● Maintains procedures for credit control and handling of financial transactions

● Maintains guest safety & privacy by adhering to established procedures

● Issues safety deposit boxes for guest use, following security protocol

● Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

● Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to

management if needed, and completed follow up

● Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

● Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences

● Assists with the relocation of guests, when necessary

● Assists other departments during slow periods

● Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

● Maintains a professional image, including appearance, verbiage, and body language, at all times

● Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact

● Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or

assistance from others to ensure satisfaction

● Fosters teamwork by offering assistance to others, as needed

● Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building

upkeep issues. Reports discrepancies to the proper department

● Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective

gear, and following safety procedures

● Recommends other Baywood properties to our guests, when appropriate

● Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to

exceed guest expectations

SKILLS/QUALIFICATIONS

Education:

● High School diploma

Certifications / Licenses:

● TIPS, or similar approved, alcohol server training certification (as required)

Experience:

● Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment

(customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills:

● Ability to multi-task

● Ability to communicate effectively, both written and oral

Bilingual (Spanish & English) preferred, depending on geographic market

● Ability to work the shifts required for the position

● Ability to learn and adhere to Brand & Baywood Hotels’ standards

● Ability to take information from various sources and determine a responsible course of action

● Ability to understand interdepartmental relationships

● Ability to operate office equipment and industry specific software (PMS)

● Ability to remain calm during stressful situations

PHYSICAL DEMANDS

● Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

● Sitting: Rarely

● Bending, Stooping, Reaching: Occasionally

● Lifting, Push/Pull: 40 lbs infrequently

● Driving: Rarely

● Traveling: None

Environmental Conditions:

● Inside: Protection from weather conditions but not temperature changes

● Outside: Rarely

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Lawrence, MA 01843 (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in north reading, ma

Full Time Guest Service Agent - Weekends Required

Front Desk Agent

Hotel Front Desk Agent

Guest Service Agent (Full Time, $33.20 hourly)

Guest Service Agent - Full Time

Crowne - Front Office Positions

RI Burlington- Front Desk Agent

Guest Service Agent - Part Time

Guest Services Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent

DoubleTree Boston North Shore - Front Desk Agent

Hotel Night Auditor

Hotel Front Desk Agent

Front Desk Agent, Full-Time | Courtyard, Woburn

Front Desk Agent

Front Desk Supervisor

Guest Service Agent

Overnight Front Desk Agent

I want to receive the latest job alert for guest service agent in north reading, ma

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