Top 911 Lead Jobs in North Smithfield Ri

Customer Support Center Team Lead
HOMEX Services Group —Lincoln, RI
- $24 an hour
- Weekends as needed
- English
- Mid-level
- Windows
Quick Apply
8d
Retail Store Area Team Leader
Ocean State Job Lot —Auburn, MA
- $24 - $39 an hour
- Oracle
- Merchandising
- Mid-level
- Profit sharing
- Paid holidays
Sales & Guest Experience Lead – Bonuses + Free Monthly Service
Massage Envy —Lincoln, RI
- $18 - $20 an hour
- Weekends as needed
- Mid-level
- Clinic
- Math
- Wellness program
- Health insurance
Quick Apply
Lead Mover & Driver (Non-CDL)
All My Sons Moving & Storage —Providence, RI
- $25 - $35 an hour
- Multiple hires
- Background check
- Military
- Pass drug screening
- Health insurance
- 401(k)
Quick Apply
Shipyard Planning Scheduler Lead- DIRECT HIRE
NSC Staffing —Providence, RI
- $75,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Relocation assistance
Quick Apply
Lunch and Recess Lead (hourly and part-time), Lower Academy (K-8)
RISE Prep Mayoral Academy (RI) —Woonsocket, RI
- $22 an hour
- Part-time
- Classroom
- High school
- English
6d
Guest Experience Lead | Wayland Square
Lululemon —Providence, RI
- $22.50 - $27.89 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
Shipping and Warehouse Lead
American Cord & Webbing Co. —Woonsocket, RI
- $20 - $22 an hour
- Full-time
- Mid-level
- Forklift
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
9d
Lead Cashier
Ulta Beauty, Inc. —Smithfield, RI
- $16.50 - $24.75 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Production Group Lead - 1st Shift
CVS Health —Woonsocket, RI
- $17.00 - $31.30 an hour
- Full-time
- Forklift
- High school diploma or GED
- Fair chance
- Health insurance
- Dental insurance
12d
Lead Medical Secretary
Brown University Health —Providence, RI
- $20.96 - $34.61 an hour
- 8 hour shift
- Mid-level
- Outpatient
Security Officer, Lead
CharterCARE of Rhode Island —Providence, RI
- $27.00 - $38.70 an hour
- Full-time
- 18 years or older
- Military
- Mid-level
ACW - Shipping and Warehouse Lead
We Make RI —Woonsocket, RI
- Full-time
- Mid-level
- Forklift
- Ability to lift 50 pounds
Quick Apply
13h
Director, University Talent Program Leader
Fidelity Investments —Smithfield, RI
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
7d
Team Lead Prescriber Administrative Assistant
Northeast Health Services —Attleboro, MA
- $25 - $27 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
9d
Supply Chain Leader, Packaging - 3rd Shift
PepsiCo —Dayville, CT
- $73,400 - $122,850 a year
- Weekends as needed
- Mid-level
- Forklift
- 3 years
- Paid parental leave
- Health insurance
14d
Guest Experience Lead | Wrentham Outlet
Lululemon —Wrentham, MA
- $24.00 - $27.61 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
Continuous Improvement Lead
PepsiCo —Cranston, RI
- $73,400 - $122,850 a year
- 3 years
- Driver's License
- US work authorization
- Paid parental leave
- Health insurance
Assistant Restaurant Leader
Raising Cane's —Johnston, RI
- $68,000 - $75,000 a year
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Retail Operations Lead
PetSmart —North Smithfield, RI
- $17.49 - $26.49 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement

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Customer Support Center Team Lead

HOMEX Services Group -
Lincoln, RI

Quick Apply

Job Details

Full-time
$24 an hour
8 days ago

Qualifications

Customer communication
Technical support via phone
English
Windows
High school diploma or GED
Project management
Remote access software
Remote desktop tools
Technical Proficiency

Full Job Description

Customer Support Center Team Lead

Lead a High-Performing Customer Support Team | Starting at $24/Hour | Full-Time

Company Overview

Founded in 2017, HomeX Services Group operates regionally throughout the Northeast and Mid-Atlantic as a provider of a wide range of home services including HVAC, plumbing, and electrical services. A focus on people, technology, and operations has helped HomeX be recognized as one of the fastest growing HVAC, Plumbing, and Electrical Services providers in both the residential and commercial segments. We understand that a home is our client’s biggest investment and that they want to keep it in top condition. To achieve this, we are committed to living out our values of providing quality service each day to best serve homeowners. We strive to maintain our commitment of excellence in service through high-quality partnerships with other like-minded organizations with a people-first vision.

Position Overview

We are seeking a motivated and multi-talented individual with strong client service technical skills to join our Command Center. You will be responsible for providing contact center support for our new and existing customers. This is a critical role that supports and interacts directly with our clients/customers.

Available Shifts

Choose from one of our full-time schedules:

7:00 AM – 3:30 PM
12:00 PM – 8:30 PM
2:30 PM – 11:00 PM

*Weekend and holiday availability is required*

Essential Job Functions

Be a product and process expert, guiding your team your team with deep knowledge of our tools, services and customer needs to ensure they are equipped for success.
Lead and coach a team of customer support agents to achieve and maintain top-tier performance in quality, productivity, and attendance metrics.
Provide regular, constructive feedback based on quality assurance (QA) scores, customer survey responses, and queue observations.
Handle customer escalations with poise and professionalism, stepping in to resolve complex or high-priority issues as needed.
Oversee daily operations and manage team performance to ensure members meet performance standards while maintaining focus on delivering a best-in-class customer experience and achieving key performance targets.
Act as a point of contact for escalated customer issues, facilitating timely and effective resolutions
Assist staff with customer concerns and technology issues.
Ensure team members adhere to schedules, breaks, and performance standards to maintain productivity.
Monitor call quality and metrics, providing feedback and developing action plans.
Monitor and manage real-time queues, ensuring staff availability to meet service level targets.
Participate in quality assurance; assure 100% client satisfaction
Generate reports on team performance, call volumes, and customer satisfaction.
Drive performance improvement initiatives by setting SMART goals for your team, ensuring clear paths for growth and success.
Maintain accurate coaching logs and feedback records for each agent.
Receive, manage, and own escalations from Client Support Staff and other HxSG employees
Foster a positive team environment by recognizing achievements, encouraging collaboration, and addressing team concerns.
Work closely with management to implement strategies that enhance team performance and meet organizational goals.
Identify opportunities for process enhancements and actively participate in initiatives aimed at improving efficiency and customer satisfaction.
Report system, customer or operational issues impacting service quality.
Perform other administrative duties and special projects as assigned by the Supervisor.

Required Skills and Experience

Minimum 3 years in contact/call center environment preferred
Prior Lead experience a plus but not required
Experience and proficiency in all Company support applications and tools
Experience with Microsoft Windows operating systems
Excellent communications skills verbal and written (Must be fluent in English)
Strong organizational, project management and multitasking skills
The ability to work independently and likewise as a team player
Comfortable troubleshooting over the phone, at times using remote desktop sharing utilities
Ability to multitask and effectively handle shifting priorities professionally
Teamwork approach, enthusiasm and a strong desire to succeed!

Requirements

Employment Type: Full-time
Work Hours: 40 to 40 hours work
Required Education: High school or equivalent
Required Experience: Experienced(3) years

Pay: $24.00 per hour

Quick Apply

Refine Your Search

lead jobs in north smithfield ri

Customer Support Center Team Lead

Retail Store Area Team Leader

Sales & Guest Experience Lead – Bonuses + Free Monthly Service

Lead Mover & Driver (Non-CDL)

Shipyard Planning Scheduler Lead- DIRECT HIRE

Lunch and Recess Lead (hourly and part-time), Lower Academy (K-8)

Guest Experience Lead | Wayland Square

Shipping and Warehouse Lead

Lead Cashier

Production Group Lead - 1st Shift

Lead Medical Secretary

Security Officer, Lead

ACW - Shipping and Warehouse Lead

Director, University Talent Program Leader

Team Lead Prescriber Administrative Assistant

Supply Chain Leader, Packaging - 3rd Shift

Guest Experience Lead | Wrentham Outlet

Continuous Improvement Lead

Assistant Restaurant Leader

Retail Operations Lead

I want to receive the latest job alert for lead in north smithfield ri

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