Top 217 Customer service representative Jobs in North Tonawanda Ny

Customer Service Representative- Contract Manufacturing
Tapecon Inc —Buffalo, NY
- $20.00 - $24.75 an hour
- Background check
- 5 years
- Writing skills
- Health insurance
- Paid time off
Customer Service Supervisor (Healthcare)
Centivo —Buffalo, NY
- $70,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Health insurance
Call Center Representative
European Wax Center-Waxing Centers of Bu —Williamsville, NY
- From $17.50 an hour
- Part-time
- High school diploma or GED
- In-person
- Communication skills
- Paid training
- Health insurance
10d
Work from Home: Customer Service Representative (Healthcare)
Sagility —New York State
- $14 - $15 an hour
- Weekends as needed
- Remote
- 18 years or older
- Research
- High school diploma or GED
- Paid training
- Disability insurance
Customer Service Specialist
National Air Cargo —Orchard Park, NY
- $55,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Referral Intake Coordinator - Healthcare Call Center Days/Nights
ConnectLife —Williamsville, NY
- $20.50 an hour
- 12 hour shift
- High school diploma or GED
- Typing
- In-person
- Dental insurance
- 401(k)
Quick Apply
Customer Support Specialist
Great Lakes Dental Technologies —Tonawanda, NY
- $20 an hour
- Full-time
- Continuous improvement
- Military encouraged
- Experience equivalent to degree accepted
- Health savings account
- Health insurance
Quick Apply
11d
Customer Service Representative
Masis Staffing Solutions —Lancaster, NY
- $28 an hour
- Temporary
- Mid-level
- Business Administration
- Business
Quick Apply
Admin. Asst.- Patient Care Access Center
Spectrum Health & Human Services —Orchard Park, NY
- $16 - $19 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
10d
Customer Service Representative
SEALING DEVICES INC. —Lancaster, NY
- $20 - $25 an hour
- Full-time
- Oracle
- Marketing
- Mid-level
Quick Apply
Phone specialist
UB Neurosurgery, Inc —Buffalo, NY
- $20 an hour
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Service Representative
Garnet River LLC —Getzville, NY
- $17 an hour
- Extended hours
- Office
- High school diploma or GED
- Typing
- Health insurance
- 401(k)
Quick Apply
4d
Contact Center Representative- Level 1
Apple Bank for Savings —Buffalo, NY
- $40,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- High school diploma or GED
C260068 - Office Assistant 1 (NY HELPS) - Customer Service Administration
State of New York - University at Buffalo —Buffalo, NY
- $36,232 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
Lead Quality Patient Communication Representative - 22468
General Physician, P.C —Buffalo, NY
- $21.12 - $29.04 an hour
- Overtime
- Mid-level
- High school diploma or GED
- In-person
- Free parking
- Health insurance
10d
Customer Service and Support Lead
Thruway Fasteners —North Tonawanda, NY
- $21 - $23 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
1d
Contact Center Service Representative
M&T Bank —Williamsville, NY
- $18.00 - $28.31 an hour
- Overtime
- Hybrid work
- Computer literacy
- Research
- High school diploma or GED
- Paid training
- Health insurance
Customer Service - Automotive - Benefits
Towne Automotive —Buffalo, NY
- $60,000 - $100,000 a year
- Multiple hires
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Client Success Representative
Zenner & Ritter —Lancaster, NY
- $19 - $29 an hour
- Full-time
- Residential
- Entry level
- Disability insurance
- Health insurance
Quick Apply
3d
Merchant Customer Service Specialist I
M&T Bank —Williamsville, NY
- $20.55 - $34.25 an hour
- Full-time
- Hybrid work
- Computer skills
- 1 year
- Associate's degree
8d

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Customer Service Representative- Contract Manufacturing

Tapecon Inc -
Buffalo, NY

Apply Now

Job Details

$20.00 - $24.75 an hour

Benefits

Health insurance
Paid time off
401(k) matching

Qualifications

Customer communication
Customer relationship building
Managing clients in a customer support role
Managing projects

Full Job Description

Description:

Position Summary:

Coordinate customer product inquiries concerning past, current or prospective orders. Directly handle the day-to-day needs of existing customers for house accounts and outside sales reps. Use knowledge of capabilities, processes and materials application for customer/salesperson input and guidance. Assist outside sales reps with customer leads and make recommendations to salespeople and customers for improvements in products.

Essential Functions:

Customer Inquiries & Follow-Up

Request for Quote (RFQ) Management

Accurately complete and submit RFQs in a timely manner, ensuring all customer specifications are clearly understood and addressed.
Collaborate with estimating and production teams to validate pricing and feasibility before sending quotes/estimates.
Follow up on outstanding RFQs to maintain momentum and demonstrate responsiveness.

Complaint Resolution

Serve as the primary point of contact for customer complaints, ensuring prompt acknowledgment and resolution.
Document all complaints thoroughly and escalate issues when necessary to appropriate departments.
Track complaint trends and contribute to root cause analysis and corrective action planning.

New Customer Onboarding

Collect and verify all required customer information for accounting and system setup.
Guide new customers through the onboarding process, including product education, sample coordination, and order placement.
Establish strong initial relationships by setting clear expectations and providing proactive support

Order Entry & Management

Accurately enter customer purchase orders into the ERP system, ensuring alignment with customer specifications, pricing, and agreed terms from estimate.
Verify part numbers, revisions, quantities, and shipping requirements before order entry.
Collaborate with production, planning & scheduling, and supply chain to confirm material availability and lead times.
Monitor order status and proactively communicate updates or delays to customers.
Maintain a high level of accuracy in all order documentation to minimize errors and support smooth production flow.

Engineering Change Orders (ECOs)

Act as a key contributor in the ECO process by gathering and validating all required information from customers and internal teams.
Initiate ECOs when appropriate and ensure all necessary details are documented for accuracy and completeness.
Support creation or revision of parts, Bill of Materials (BOMs), drawings, and routings by providing accurate inputs and coordinating with cross-functional teams.
Collaborate with Engineering, Supply Chain, and Production Scheduling to ensure materials, tools, and capacity are aligned with revised requirements.
Track ECO status in the ERP and proactively communicate updates to both customers and internal stakeholders.

General Follow-Up

Monitor the status of open inquiries and ensure timely updates are communicated to customers.
Maintain organized records of all customer interactions to support continuity and personalized service.
Use ERP tools to track and manage follow-ups, ensuring no customer concern is overlooked.

Continuous Improvement

Proactively identify inefficiencies in customer service workflows and propose actionable solutions.
Regularly engage with ERP and internal systems to uncover opportunities for automation and process optimization.
Participate in cross-functional improvement initiatives, contributing insights from customer interactions.
Track and report recurring customer issues to inform product or service enhancements.
Stay current with system updates and new tools to improve responsiveness and accuracy.
Commit to continuous learning and mastery of ERP and other internal systems to identify opportunities for process streamlining and operational efficiency.

Business Development Collaboration

Partner closely with Business Development Managers (BDMs), treating them with the same responsiveness and care as external customers.
Act as the internal champion for BDMs by leveraging access to departments and resources across Tapecon to support customer initiatives.
Collaborate with BDMs to clearly define and align ownership of customer communications and follow-ups, ensuring mutual accountability and seamless execution.
Proactively communicate updates, concerns, and opportunities to BDMs to support strategic growth and customer satisfaction.
Facilitate smooth handoffs and collaboration between BDMs and internal teams, ensuring alignment on customer needs and expectations.

Requirements:

Education and Experience:

Bachelor’s degree in Business or related discipline preferred or 2-year degree with equivalent work experience
5 + years of customer service experience
Experience in a Manufacturing Environment preferred/Contract manufacturing highly preferred
Experience with Enterprise Resource Planning system (ERP) highly preferred
Experience with technical drawings highly preferred
Experience with technical sales highly preferred

Knowledge, Skills and Abilities:

Knowledge

Familiarity with lean, Six Sigma, or other continuous improvement methodologies preferred.
Technically adept in interpreting blueprints, drawings, and specifications relevant to customer needs.

Skills

Proficient in handling RFQs, customer complaints, and onboarding processes with attention to detail and urgency.
Collaborative approach to working with Business Development Managers, ensuring shared accountability and seamless communication.
Ability to navigate and leverage ERP and other systems to streamline workflows and improve operational efficiency.
Effective communicator with excellent written and verbal skills for both internal and external interactions.
Strong organizational and time management skills to support fast-paced, dynamic environments with composure and precision

Abilities

Strong customer advocacy mindset with the ability to represent the voice of the customer across departments.
Skilled in managing multiple projects and priorities simultaneously while maintaining composure and service excellence.
Continuous learner with a proactive attitude toward mastering internal systems and tools.
High emotional intelligence and interpersonal skills to foster trust and teamwork across departments.

Key Performance Indicators

Improving overall Customer Satisfaction and Net Promoter score.
Timely corrective action responses to both internal and external customers.
Positive new quote win/loss ratio.
Assist manufacturing with hitting on-time order delivery goals.

Physical Requirements / Working Conditions:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, climb, stoop kneel, and crouch. The employee is occasionally required to balance or crawl. The employee is required to regularly operate a computer and other office machinery such as a copy machine and printer. The employee is required to regularly reach with arms and hands; use hands to handle, finger or feel objects, tools or controls. Hands and fingers may frequently perform repetitive motion. Occasionally the employee will use arms and hands to balance and climb. The employee must frequently lift and/or move up to 10 pounds. Occasionally the employee will lift and/or move up to 25 pounds with the use of a lift assist. This job requires close vision, peripheral vision, depth perception and the ability to adjust focus. Employee is required to regularly talk and hear.

TOTAL COMPENSATION:

The base pay range below reflects the potential hourly compensation for this position. Compensation will vary based on factors including experience. Other benefits include weekly transportation benefit, competitive Paid Time Off package, medical insurance, comprehensive ancillary benefit offerings, 401K plan with employer match, and more.

Additional information:

Please note that offer of employment is contingent upon successful completion of background check, pre-employment physical, and drug screen as they align with New York State requirements.

Additionally, this is an ITAR compliance related position. The offer is contingent upon proof of US Person status (US Person is defined under ITAR as a natural person who is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3)) or an export control license for non-US Persons.

Apply Now

Refine Your Search

customer service representative jobs in north tonawanda ny

Customer Service Representative- Contract Manufacturing

Customer Service Supervisor (Healthcare)

Call Center Representative

Work from Home: Customer Service Representative (Healthcare)

Customer Service Specialist

Referral Intake Coordinator - Healthcare Call Center Days/Nights

Customer Support Specialist

Customer Service Representative

Admin. Asst.- Patient Care Access Center

Customer Service Representative

Phone specialist

Customer Service Representative

Contact Center Representative- Level 1

C260068 - Office Assistant 1 (NY HELPS) - Customer Service Administration

Lead Quality Patient Communication Representative - 22468

Customer Service and Support Lead

Contact Center Service Representative

Customer Service - Automotive - Benefits

Client Success Representative

Merchant Customer Service Specialist I

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