Top 124 Call center representative Jobs in North Weymouth Ma

Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Call Center Agent
Foxfruit —Boston, MA
- $3,775 - $4,375 a month
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
5d
Customer Service Representative - Remote
Power Finance Texas —Boston, MA
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
4d
Call Center Agent Per Diem
Harbor Health Services, Inc. —Dorchester, MA
- $19.50 - $25.58 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
Customer Service Representative / Inbound Call Center
South Shore Health —Weymouth, MA
- $18.20 - $26.00 an hour
- Part-time
- Hospital
- Windows
- Typing
- Paid holidays
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Customer Service Representative
Star Waste Systems, LLC —Brockton, MA
- $23 - $25 an hour
- Overtime
- Background check
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Representatives, Temporary (SY26-27)
Boston Public Schools —Boston, MA
- $25 an hour
- Temporary
- Computer science
- Computer Science
- Writing skills
Customer Service Representative
Minuteman Plumbing, Heating & Cooling —Hingham, MA
- $25 - $40 an hour
- Full-time
- Background check
- Residential
- Computer skills
- Paid training
- Health insurance
Quick Apply
Medical Call Center Representative
FENWAY HEALTH —Boston, MA
- $22.62 - $24.87 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
1d
Call Center Patient Service Representative, Ophthalmology
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
2d
Call Center Rep Level I
Upham's Community Care —Dorchester, MA
- $18 - $25 an hour
- Part-time
- Spanish
- Experience working with individuals with disabilities
- Urgent Care
- Opportunities for advancement
Quick Apply
Patient Experience Representative - Immunology Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
Customer Service Representative
George Washington Toma —East Weymouth, MA
- $19 - $24 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Virtual Consumer Service Representative
Lifetime Brands —Medford, MA
- $16 - $17 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Enrollment Contact Representative
Northeastern University —Dedham, MA
- $23.02 - $31.66 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Organizational skills
- Health insurance
- Dental insurance
Customer Support Specialist
Eastern Bank —Brockton, MA
- From $21 an hour
- Weekends as needed
- Bilingual
- Sales
- Writing skills
Quick Apply
Fares Call Center Representative
LinQ Global Group —Quincy, MA
- Contract
- Spanish
- Writing skills
- English
Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Call employer
- Bilingual
- Microsoft Excel
- Microsoft Outlook
5d
Customer Service Rep II
NeighborHealth —Revere, MA
- From $21 an hour
- Online Application
- Hybrid work
- Background check
- Spanish
- English
- Opportunities for advancement

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Admin I Customer Care Representative

Ahold Delhaize USA -
Quincy, MA

Apply Now

Job Details

Full-time
$19.00 - $32.77 an hour

Qualifications

Customer communication

Full Job Description

Category/Area of Expertise: Call Centers
Job Requisition: 532819
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Contact Centers (5116975)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary:

Responsible for managing level 1 customer support. The Admin I will be responsible for providing direct support to store personnel, as well as customers, to ensure proper service levels are met based on the hours of the contact center. Provide excellent customer service to both internal and external customers. Enhance customer loyalty through engagement via phone and email. Provide clear information or direction regarding actions required by customers (internal and external) in order to fully address their concerns. Provide direct support to store personnel and customers for Technology, Merchandising, Store Maintenance, Operations, Order Add/Cuts, Order call Block Polling; online orders; digital offers; and loyalty programs.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. This position can be based in one of our offices located in Quincy, MA, Carlisle, PA, and Hyattsville, MD

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities:

Support inbound customer inquiries
Support email/survey/Contact Us customer inquiries
Work with customers and stores to document, resolve and/or escalate problems being reported. As part of the process, accurately record required contact information and problem description in the appropriate application. Call content, appropriate notifications, error messages, problem classification and severity are critical to the problem review and resolution process.
Provide appropriate resolution at the first point of contact if possible. Escalate unsolved issues as needed.
Gather data during the problem-solving process, analyze the situations, and provide solutions.
Utilize logical problem-solving skills and techniques to troubleshoot and resolve complex problems reported by stores and customers.
Be alert to urgent or severe issues for immediate escalation, as well as trends that may negatively impact the company.
Take ownership of all calls and cases/tickets opened; track the contact status to resolution utilizing the appropriate application.
Escalate complex and/or high priority problems to appropriate coworkers, support groups, or vendors for resolution.
Ensure proper notification and escalation procedures are followed to update business users and customers.

Qualifications:

Up to 2 years of experience in customer service, call center, or a related support environment
Demonstrate excellent writing, grammar, and computer skills in order to meet department standards.
Demonstrate empathy and responsiveness to customers' concerns.
High school diploma or equivalent

ME/NC/PA/SC Salary Range: $19.00 - $28.50

IL/MA/MD/NY Salary Range: $21.85 - $32.77

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

#LI-CC1

#LI-Hybrid

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Apply Now

Refine Your Search

call center representative jobs in north weymouth ma

Admin I Customer Care Representative

Call Center Agent

Customer Service Representative - Remote

Call Center Agent Per Diem

Customer Service Representative / Inbound Call Center

Patient Experience Representative- ORL Call Center

Customer Service Representative

Customer Service Representatives, Temporary (SY26-27)

Customer Service Representative

Medical Call Center Representative

Call Center Patient Service Representative, Ophthalmology

Call Center Rep Level I

Patient Experience Representative - Immunology Call Center

Customer Service Representative

Virtual Consumer Service Representative

Enrollment Contact Representative

Customer Support Specialist

Fares Call Center Representative

Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p

Customer Service Rep II

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