Top 1 Learning and development analyst Jobs in North Wilkesboro, Nc

CX Analyst
Provalus —North Wilkesboro, NC
- Mid-level
- 1 year
- Communication skills
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CX Analyst

Provalus -
North Wilkesboro, NC

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Job Details

Qualifications

Employee onboarding
Objection handling (sales technique)
Conversion rate tracking
Sales training instructional design
Performance feedback (performance evaluation method)
Mid-level
Lead Conversion
Sales data analysis
Team development
Sales conversion rate (success metric)
Sales performance monitoring (sales process improvement strategies)
Sales coaching
Instructor-led training (training delivery method)
Sales management systems proficiency
Initial Contact (sales skills)
Call monitoring
Training outcomes evaluation for professional development
Prospecting
Developing new training programs
Time-based sales targets
Activity sales targets
CRM system proficiency
1 year
Suggestive selling
Solution selling approach
Communication skills
Wireless sales

Full Job Description

Position Summary
The Sales Trainer is responsible for onboarding, training, and developing Inside Sales Representatives. This role prioritizes building strong outbound selling capabilities, with an emphasis on wireless sales performance and bundled solution selling to maximize revenue.
The Trainer operates in a fast-paced, quota-driven environment and partners closely with Sales Leadership to improve team performance against key metrics, including units, upgrades, revenue, and conversion rates. This role reinforces consultative selling techniques, ensures consistent execution of outbound sales strategies, and drives continuous skill development across the team.
Key Responsibilities

Design and deliver onboarding and ongoing training programs for outbound sales representatives
Facilitate training sessions focused on outbound prospecting, objection handling, closing techniques, and consultative selling
Conduct call listening sessions and provide structured coaching feedback to improve sales effectiveness
Partner with Team Leads and leadership to identify performance gaps and implement targeted training solutions
Reinforce adherence to outbound sales processes, scripting, compliance standards, and CRM documentation practices
Develop and maintain training materials, including scripts, job aids, and product knowledge resources
Drive skill development in upselling and cross-selling (accessories, protection plans, multi-line accounts, and bundled services)
Stay current on product offerings, promotions, pricing, and competitive positioning to ensure training accuracy
Track training effectiveness and report on performance improvements, trends, and opportunities

Qualifications – Preferred

2–5 years of inside or outbound sales experience
1+ year of training, coaching, or facilitation experience in a quota-driven environment
Proven success in outbound sales and meeting or exceeding individual sales targets
Strong presentation, facilitation, and communication skills
Ability to analyze performance data and translate insights into effective training strategies
Comfortable working in a fast-paced, high-volume sales environment
Proficiency with CRM systems and training tools

Work Environment
This role operates in an inside sales environment. It involves extended periods of sitting, frequent computer use, facilitating training sessions, and engaging with a high volume of team members.
Performance Expectations

Increased outbound conversion rates and sales performance across the team
Measurable improvement in rep performance following training interventions
Strong adoption of outbound sales processes and consultative selling techniques
High levels of trainee engagement, satisfaction, and knowledge retention
Consistent delivery of training programs and documented coaching outcomes

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learning and development analyst jobs in north wilkesboro, nc

CX Analyst

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