Top 63 Call center Jobs in Northampton, Ma

Referral & Resource Specialist
Elevance Health —Massachusetts
- $24.27 - $41.60 an hour
- Full-time
- Bilingual
- OSHA
- Bachelor of Science
- Employee stock purchase plan
- Paid holidays
Contact Center Representative
UMassFive College Federal Credit Union —Hadley, MA
- $20.50 - $30.76 an hour
- Full-time
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Children
- Profit sharing
- Disability insurance
Quick Apply
Call Center Agent
Westfield Bank —Westfield, MA
- $25.92 - $38.88 an hour
- Full-time
- Research
- High school diploma or GED
- Analysis skills
Member Services Representative
Baystate Health —Springfield, MA
- $21.95 - $29.82 an hour
- Full-time
- Research
- Mid-level
- Office
1d
Home Health Nursing Scheduler
VNA & Hospice of Cooley Dickinson, Inc. —Northampton, MA
- $17.71 - $24.40 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Medical office experience
- Opportunities for advancement
Quick Apply
Call Center Coordinator
Caring Health Center —Springfield, MA
- $19.23 - $24.00 an hour
- Full-time
- Word processing
- Computer literacy
- English
2d
Customer Technical Support Representative 3 (SCA)
Peraton —Springfield, MA
- $20 - $25 an hour
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
5d
Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Surgical Scheduler, Plastic Surgery
Mass General Brigham Medical Group Western Massachusetts, Inc. —Florence, MA
- $17.71 - $24.40 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Surgery
- Computer literacy
- Opportunities for advancement
Quick Apply
Service BDC
TommyCar Auto Group —Hadley, MA
- $17 an hour
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid training
- Paid holidays
Quick Apply
1d
Switchboard Operator
Holyoke Medical Center —Holyoke, MA
- $17.76 - $23.80 an hour
- Per diem
- Hospital
- English
- High school diploma or GED
MEMBER CONTACT CENTER REP
Freedom Credit Union —Springfield, MA
- $19.54 - $28.60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
Customer Service Representative
OMG, Inc. —Agawam, MA
- Full-time
- Ability to walk for extended periods
- ERP systems
- High school diploma or GED
- Paid holidays
- Disability insurance
Contact Center Agent I
Greenfield Savings —Turners Falls, MA
- $18.50 - $24.32 an hour
- Full-time
- Bachelor of Science
- Basic math
- Research
Quick Apply
Patient Scheduling Associate 2
Radiology Associates of Hartford PLLC —Enfield, CT
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- On-the-job training
Quick Apply
8d
Technical Support Representative
OriginLab Corporation —Northampton, MA
- Email
- Engineering
- Office
- Communication skills
- Disability insurance
- Health insurance
Customer Service Representative
OMG, Inc —Agawam, MA
- $38,000 - $57,600 a year
- Ability to walk for extended periods
- ERP systems
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
On-Call Client Service Representative (CSR)
Inspire Veterinary Partners Inc —Haydenville, MA
- $18 - $21 an hour
- On call
- Urgent Care
- High school diploma or GED
- Medical terminology
Quick Apply
BDC Associate, Balise Lexus of West Springfield
BALISE MOTOR SALES COMPANY —West Springfield, MA
- $17 - $25 an hour
- Full-time
- Dealership
- Computer literacy
- Entry level
- Health insurance
- Dental insurance
Quick Apply
8d
HVAC – Technical Support/Service Representative
Plumbers' Supply Co. —Massachusetts
- From $90,000 a year
- Full-time
- Clean driving record
- Computer literacy
- Ability to climb stairs
- Profit sharing
- Paid holidays
Quick Apply

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Referral & Resource Specialist

Elevance Health -
Massachusetts

Apply Now

Job Details

Full-time
$24.27 - $41.60 an hour

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Bilingual
Health screenings
Safety assessments for crisis intervention support
Personal service client interaction documentation
Patient follow-up care
HIPAA compliance
Medical law
OSHA
Referral services for crisis intervention support
Call center experience
Bachelor of Science
Safety planning
Privacy law
HIPAA
Care documentation
De-escalation techniques
Mid-level
Community resource coordination in health services social work
State healthcare regulations
Patient safety
High school diploma or GED
Mental health resources facilitation
Health insurance knowledge
Client referral services
Human Services
Behavioral and mental health screening
Training
Referral coordination
Bachelor's degree in human services
Case service coordination

Full Job Description

Referral & Resource Specialist

Location: Candidates must reside in one of the following states to be considered : MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK.

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.

Among us are specialty-care physicians, nurse practitioners, pharmacists, engineers, data scientists, and other dedicated and caring health professionals. While our roles may differ, our purpose is shared: to make a positive impact on whole health.

We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person's experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma.

The Referral and Resource Specialist will be responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. It is a nationwide network.

We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends. Training is Monday-Friday 10am-6pm EST.

How you will make an impact:

For the MA Behavioral Health Helpline, takes inbound calls, texts and chats who may be in crisis.
Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
Provides linkage follow-up as directed to assure individual accessed services.
Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Minimum Requirements:

Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
Call center experience preferred.
Suicide and/or Crisis line support experience preferred.
Bilingual Candidates preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $24.27/hr to $41.60/hr.

Location: New York and Massachusetts

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act

Apply Now

Refine Your Search

call center jobs in northampton, ma

Referral & Resource Specialist

Contact Center Representative

Call Center Agent

Member Services Representative

Home Health Nursing Scheduler

Call Center Coordinator

Customer Technical Support Representative 3 (SCA)

Practice Manager, Central Intake Call Center

Surgical Scheduler, Plastic Surgery

Service BDC

Switchboard Operator

MEMBER CONTACT CENTER REP

Customer Service Representative

Contact Center Agent I

Patient Scheduling Associate 2

Technical Support Representative

Customer Service Representative

On-Call Client Service Representative (CSR)

BDC Associate, Balise Lexus of West Springfield

HVAC – Technical Support/Service Representative

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