Top 35 Dispatcher Jobs in Northampton, Ma

Field Service Coordinator
New Communication Systems LLC dba ScentBridge —South Deerfield, MA
- $28.85 - $33.65 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
4d
Logistics Coordinator
Roberts Energy LLC —Springfield, MA
- $60,000 - $75,000 a year
- Full-time
- Customer service
- Mid-level
- In-person
- Paid holidays
- Health insurance
Quick Apply
3d
Service Dispatcher
Dead River Company —Northampton, MA
- $20 - $29 an hour
- Overtime
- No experience needed
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Departmental Assistant (Communications Dispatcher)
University of Massachusetts Amherst —Amherst, MA
- $25 an hour
- 8 hour shift
- Computer literacy
- English
- Mid-level
Casual Dispatcher (Casual Position)
Amherst College —Amherst, MA
- $23 - $25 an hour
- Overtime
- University
- Communication skills
- Entry level
9h
Casual Campus Safety Dispatcher (Anticipated Openings)
Smith College —Northampton, MA
- $18.76 - $22.93 an hour
- Part-time
- Background check
- High school diploma or GED
- University
Service Coordinator
Encore Fire Protection —Holyoke, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Accessibility Transportation Coordinator
Smith College —Northampton, MA
- $24.02 - $29.35 an hour
- Full-time
- Clean driving record
- Experience working with individuals with disabilities
- Mid-level
1d
Transportation Coordinator/Dispatcher
GST Transport —Southampton, MA
- Microsoft Outlook
- Customer service
- Mid-level
Administrative Assistant-Dispatcher
National Ambulance —Springfield, MA
- Part-time
- 18 years or older
- Writing skills
- No experience needed
PT On Road Supervisor
UPS —South Deerfield, MA
- $31.45 - $51.10 an hour
- Part-time
- Sales
- Mid-level
- US work authorization
- Health savings account
- AD&D insurance
Scheduling Rep 1
C&S Wholesale Grocers —North Hatfield, MA
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Customer service
1d
Operations Center Dispatcher
National Ambulance —Springfield, MA
- $40,000 - $50,000 a year
- Writing skills
- English
- Driver's License
- Paid training
- Health insurance
Quick Apply
Transport Dispatcher
Roberts Energy LLC, Brown Bear Transportation LLC —Springfield, MA
- $60,000 - $75,000 a year
- On call
- Customer service
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Transportation Supervisor
Pinnacle Transportation Services, LLC —Massachusetts
- $20 - $25 an hour
- Part-time
- English
- Mid-level
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Dispatcher
Summit LLC —Holyoke, MA
- Full-time
- Bilingual
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
3d
Transportation Manager II
J.B. Hunt —Westfield, MA
- $63,000 - $78,800 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Military
- Paid parental leave
- Paid holidays
Dispatcher
Springfield College —Springfield, MA
- $18 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
7d
Paratransit Coordinator
National Ambulance —Springfield, MA
- $50,000 - $70,000 a year
- Email
- In person
- Microsoft Word
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Driver Operations Lead
TWO MEN AND A TRUCK® —Chicopee, MA
- Clean driving record
- DOT physical examination
- Mid-level
Quick Apply

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Field Service Coordinator

New Communication Systems LLC dba ScentBridge
South Deerfield, MA

Quick Apply

Job Details

Full-time
$28.85 - $33.65 an hour
4 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Dispatching
Microsoft Teams
Cross-functional collaboration
Associate's degree
Air conditioning
Time management

Full Job Description

Job Summary

Location: South Deerfield, MA
Department: Field Services
Reports To: Director of Field Services

The Field Services Coordinator is responsible for coordinating the day-to-day operations of ScentBridge's field service team, ensuring exceptional customer service through efficient scheduling, proactive communication, and timely completion of installations, preventative maintenance, emergency service, and equipment replacements. This position serves as the central point of communication between customers, field technicians, sales, operations, and warehouse personnel to maximize technician productivity while delivering a best-in-class customer experience.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where priorities change throughout the day.

HVAC industry experience is required. ScentBridge's scent diffusion systems integrate with commercial HVAC systems, and this position must effectively coordinate field technicians, understand HVAC terminology and equipment, and communicate confidently with customers, contractors, and facilities personnel.

Essential Responsibilities

Field Service Scheduling & Dispatch

Schedule and coordinate installation, preventative maintenance, repair, emergency service, and equipment replacement appointments.
Optimize technician schedules and travel routes to maximize productivity and minimize travel costs.
Monitor technician status throughout the day and adjust schedules as priorities change.
Coordinate after-hours and on-call service requests as needed.
Ensure customer commitments and service level expectations are met.

Customer Communication

Serve as the primary point of contact for incoming field service requests.
Communicate appointment confirmations, estimated arrival times, and schedule updates.
Proactively notify customers of delays or changes.
Coordinate access requirements with customer facilities and property managers.
Follow up with customers to confirm satisfaction after service visits.

Work Order & Equipment Management

Create, update, and close work orders in Acumatica Service Management.
Maintain accurate equipment records, including serial numbers, installation dates, warranty information, and service history.
Review technician service reports for completeness and accuracy.
Ensure labor, travel time, parts, and service notes are entered accurately.
Track open work orders and coordinate timely completion.

Preventative Maintenance Coordination

Manage recurring preventative maintenance schedules across the customer base.
Ensure maintenance visits are completed according to service agreements.
Coordinate seasonal maintenance campaigns and customer communications.
Monitor contract compliance and completion metrics.

Parts & Inventory Coordination

Coordinate with warehouse personnel to ensure technicians have the appropriate equipment, replacement parts, and fragrance oils before scheduled appointments.
Track inventory availability and special-order items.
Coordinate shipment of parts directly to customer sites when appropriate.
Schedule return visits when parts become available.

Technician Support

Provide technicians with complete work order information, customer history, equipment details, and installation requirements.
Assist technicians in resolving scheduling conflicts and customer issues.
Monitor technician productivity and daily workload.
Support new technician onboarding by coordinating schedules, equipment, and documentation.

Administrative & Reporting

Maintain accurate service records and customer information.
Generate reports related to technician utilization, open work orders, preventative maintenance completion, response times, and service trends.
Assist the Director of Field Services with workload forecasting and resource planning.
Identify opportunities to improve scheduling efficiency and customer satisfaction.

Qualifications

Education

· High school diploma or GED required.

· HVAC experience with licensing, certificate or equivalent is preferred. Associate's or bachelor's degree in Business, Operations, or similar field is preferred but not required.

· Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.

Experience

Minimum of 1 - 2 years of experience in field service coordination, dispatching, operations, customer service, or a related role.
Minimum of 3 years of experience in the HVAC industry required.
Experience coordinating commercial service technicians, preventative maintenance programs, and customer service.
Experience using ERP or field service management software, preferably Acumatica, is strongly preferred.

Required Skills

Exceptional organizational and time management skills.
Strong customer service and communication abilities.
Ability to prioritize multiple competing demands.
Detail-oriented with excellent follow-through.
Proficient in Microsoft Office Suite, especially Outlook, Excel, and Teams.
Comfortable learning new software and technology platforms.
Ability to work independently while collaborating across departments.
Professional demeanor with strong problem-solving skills.

Preferred Qualifications

Experience coordinating installation or service technicians.
Familiarity with preventative maintenance programs.
Experience with inventory or equipment management.
Knowledge of ERP systems and CRM software.
Understanding of logistics and route optimization.

Pay: $28.85 - $33.65 per hour

Work Location: In person

Quick Apply

Refine Your Search

dispatcher jobs in northampton, ma

Field Service Coordinator

Logistics Coordinator

Service Dispatcher

Departmental Assistant (Communications Dispatcher)

Casual Dispatcher (Casual Position)

Casual Campus Safety Dispatcher (Anticipated Openings)

Service Coordinator

Accessibility Transportation Coordinator

Transportation Coordinator/Dispatcher

Administrative Assistant-Dispatcher

PT On Road Supervisor

Scheduling Rep 1

Operations Center Dispatcher

Transport Dispatcher

Transportation Supervisor

Dispatcher

Transportation Manager II

Dispatcher

Paratransit Coordinator

Driver Operations Lead

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