Top 12 Finance operations occupations Jobs in Northampton, Ma

Digital Specialist I
Greenfield Savings —Greenfield, MA
- $21.50 - $28.00 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
12d
Deposit Operations Payment Specialist (FT)
Westfield Bank —Westfield, MA
- $22.79 - $34.18 an hour
- Full-time
- Microsoft Excel
- Research
- Mid-level
Due Diligence Consultant
MassMutual —Springfield, MA
- $102,500 - $134,500 a year
- Background check
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Suitability Principal
MassMutual —Springfield, MA
- $84,100 - $110,300 a year
- Hybrid work
- Customer service
- 5 years
- Office
- Commuter assistance
- Paid holidays
4d
New Business Case Manager
MassMutual —Springfield, MA
- $59,900 - $75,500 a year
- Mid-level
- High school diploma or GED
- Continuous improvement
- Commuter assistance
- Paid holidays
2h
Director – Financial Due Diligence (Quality of Earnings)
Hollywell Partners LLC —United States
- CPA
- 5 years
- Finance
4d

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Deposit Operations Payment Specialist (FT)
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Digital Specialist I

Greenfield Savings
Greenfield, MA

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Job Details

Full-time
$21.50 - $28.00 an hour
12 days ago

Qualifications

Financial services customer support
Microsoft Excel
Microsoft Outlook
Word embeddings
Operational risk mitigation

Full Job Description

Location: Onsite to start (Greenfield) with hybrid schedule after initial training period

JOB SUMMARY:

Completes a variety of detail oriented and auditable daily activities while supporting the bank’s mission statement in a close, team-based environment.

Core Competencies:

Perform basic customer transactions and inquiries through Cleartouch, CRM, and other systems utilized
Perform basic navigation of all systems utilized
Basic understanding of operational risk and adherence to risk mitigation processes
Basic understanding of fraud detection and prevention strategies
Understand and adhere to all GSB policies
Provide exceptional customer experience to both internal and external customers
Contribute to a positive workplace atmosphere
Perform basic written procedural updates
Professional communication with customers, both internal and external, via all channels (Face to face, Phone, Teams, CRM, and email)

DUTIES (ESSENTIAL FUNCTIONS):

Process all ACH Rejects and Returns through core system
Process Quick Start sign-ups for direct deposits
Process Death Notifications received from Government entities and branch staff
Research and process Government Reclamations
Process ACH Pre-Notes
Balance the ACH Settlement General Ledger on a daily basis
Assist the Card Fraud and Claims Analyst with the processing of fraudulent Debit and ATM Card transaction claims (Reg E) as well as Non-Reg E dispute claims and chargebacks. Claim Processing to include document review, research and investigation, as well as the processing of timely credit and debit transactions related to the claim, and the mailing of customer communications
ATM Deposit review including approving or rejecting exceptions and reporting suspicious activity
Mobile Deposit review including approving or rejecting exceptions and reporting suspicious activity
Research and Process ACH error resolution claims including claim investigation, returns using the proper return code, timely credit, and customer communication
Provide support for questions related to Debit and ATM cards and other Digital & Payment Channels including Online and Mobile Banking, Bill Payment, External Transfer and Person-to-Person payments
Act as backup subject matter expert for other various Digital functions
Assist with customer and account maintenance
Initiate, follow, and complete workflows within CRM and eSign programs
Perform backup for various staff within Deposit Operations
Perform other similar duties as requested by the Digital & Payments Supervisor, Deposit Operations Manager, or Operations Officer

Physical Demands of Position:

Ability to operate in a situation requiring the attainment of set limits, accuracies, tolerances, and standards. Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Ability to keyboard for extended periods. Minor lifting is required of objects up to 30 pounds. Ability to tolerate moderate levels of noise in a traditional office setting.

JOB SKILLS/QUALIFICATIONS/REQUIREMENTS:

Accuracy and attention to detail
3-5 years of Teller/Customer Service experience
Excellent communication skills-verbal & written
Experience using Microsoft Word/Excel/Outlook
Basic accounting knowledge
Accredited ACH Professional (AAP) Certification preferred
Experience with Fiserv applications preferred
Relevant GSBU or external training courses on covered topics
Ability to identify and mitigate operational risk

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.

Pay is based on related experience, expertise, market data, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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Refine Your Search

finance operations occupations jobs in northampton, ma

Digital Specialist I

Deposit Operations Payment Specialist (FT)

Due Diligence Consultant

Suitability Principal

New Business Case Manager

Director – Financial Due Diligence (Quality of Earnings)

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