Top 25 Manager quality Jobs in Northampton, Ma

Director, Quality & Performance Improvement
Baystate Health —Springfield, MA
- $158,371 - $215,342 a year
- Full-time
- 5 years
- Office
- Analysis skills
Quality Assurance Manager
Everwell Health —Hadley, MA
- $125,000 - $145,000 a year
- Full-time
- Background check
- Microsoft Excel
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Director of Quality, Compliance, & Accreditation
Multicultural Community Services Of The Pioneer Valley —Springfield, MA
- $85,000 - $90,000 a year
- Full-time
- Management
- 5 years
- Office
Quick Apply
Regional Director of Quality Measures ( CT and MA)
RegalCare —Holyoke, MA
- Full-time
- Skilled nursing facility
- Management
- RN License
Quick Apply
Quality Manager
Rotating Machinery Svcs Inc —Chicopee, MA
- $110,000 - $120,000 a year
- Full-time
- 7 years
- Engineering
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Transportation Process Quality Manager
C&S Wholesale Grocers —North Hatfield, MA
- $85,420 - $113,100 a year
- Full-time
- Office
- Finance
- SQL
Manager Quality Management
L3Harris Technologies —Northampton, MA
- $114,000 - $212,000 a year
- Analysis skills
- Bachelor's degree
- Organizational skills
- Paid holidays
- Disability insurance
14d
Director of Quality Improvement, Member Experience, & Health Equity
Baystate Health —Springfield, MA
- $158,371 - $215,342 a year
- Full-time
- Hybrid work
- Nursing
- 5 years
- Office
Quality Assurance Supervisor - Second Shift (Ice Cream)
Friendly's —Wilbraham, MA
- $78,000 - $93,000 a year
- Writing skills
- Basic math
- English
Quick Apply
Operations & Quality Compliance Manager (Food Manufacturing)
CG Family Foods —Agawam, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Wx QC Supervisor
Homeworks Energy —Holyoke, MA
- $70,000 - $85,000 a year
- Full-time
- Mid-level
- 2 years
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Quality Site Lead - Part Qualification
Quest Global —Enfield, CT
- $70,000 - $100,000 a year
- Full-time
- Microsoft Outlook
- Bachelor of Science
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
Project Manager and Quality Control Manager
Sovereign Consulting —Holyoke, MA
- $90,000 - $120,000 a year
- Full-time
- Clean driving record
- 5 years
- Data analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
NDT Responsible Level III/ Department Manager
Element Materials Technology —Enfield, CT
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Contractor Quality Assurance/Control Supervisor - Landfill Construction/Cap Construction
Ayuda Companies —United States
- $90,000 - $120,000 a year
- Full-time
- Background check
- Construction site
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply

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Director, Quality & Performance Improvement

Baystate Health -
Springfield, MA

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Job Details

Full-time
$158,371 - $215,342 a year

Qualifications

CMS regulatory compliance

Full Job Description

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a strategic and analytically driven Director of Quality & Performance Improvement to shape and lead system-wide quality reporting, performance measurement, and improvement initiatives in Springfield, MA.

This is a high-impact leadership role for a candidate who thrives at the intersection of data, clinical quality, and operational excellence—and who is passionate about turning insights into measurable improvements in patient care.

RESPONSIBILITIES: Reporting to the Vice President, Quality & Safety, The Director of Quality & Performance Improvement serves as a system leader responsible for building and sustaining a high-performing quality infrastructure. In close partnership with Patient Safety leadership, you will align quality performance, safety priorities, and regulatory requirements to drive meaningful, sustainable outcomes across the organization.

Drive System-Wide Quality Strategy & Analytics

Lead the design and execution of system-wide quality reporting, including internal and external metrics (CMS, Joint Commission, DPH, Leapfrog, payer programs)
Ensure the integrity, accuracy, and timeliness of clinical quality data and submissions
Oversee dashboards, scorecards, and performance tools that promote transparency and informed decision-making
Translate complex data into actionable insights to identify trends, variation, and improvement opportunities
Partner with informatics and analytics teams to strengthen data infrastructure and reporting capabilities

Lead Performance Improvement at Scale

Direct system-wide performance improvement initiatives aligned with strategic and regulatory priorities
Standardize and deploy evidence-based methodologies (PDSA, FMEA, Lean principles, change management)
Facilitate interdisciplinary efforts to address high-risk or underperforming areas and ensure measurable, sustained results
Establish accountability through milestone tracking, performance monitoring, and risk escalation

Advance Systems Thinking & Reduce Variation

Identify unwarranted variation through benchmarking and data analysis
Collaborate with operational leaders to redesign workflows, processes, and care models
Promote scalable, system-level solutions that address root causes and improve reliability and outcomes

Ensure Regulatory Alignment & Survey Readiness

Align quality performance metrics with CMS, Joint Commission, DPH, and payer program requirements
Partner with Patient Safety leadership to integrate performance data with safety events, RCA findings, and risk mitigation strategies
Support survey readiness by ensuring data, documentation, and outcomes demonstrate sustained compliance
Interpret regulatory requirements and translate them into actionable performance strategies

Champion High Reliability & Culture of Accountability

Advance High Reliability Organization (HRO) principles through data transparency and standard work
Reinforce a Just Culture by using data to drive improvement—not punitive action
Empower leaders to use performance data to engage teams and sustain results
Foster a culture of continuous learning by connecting data, outcomes, and improvement efforts

Oversee Patient Safety Event Reporting System

Provide administrative and strategic oversight of the Safety Reporting System (SRS)
Ensure optimal system configuration, data integrity, and effective event analysis
Leverage benchmarking to identify trends and inform improvement priorities
Integrate safety event data with quality, patient experience, and nursing-sensitive outcomes

Build & Develop High-Performing Teams

Lead and develop a team of analysts, quality specialists, and performance improvement professionals
Strengthen organizational capability in data literacy and improvement science
Establish competencies in quality measurement, analytics, and performance improvement methodologies
Align workforce planning with evolving organizational priorities

SCHEDULE:

Full-time

LOCATION:

759 Chestnut St- Springfield, MA
Requires travel to Greenfield, Westfield, and Palmer

QUALIFICATIONS:

Master’s Degree (MPH, MHA, MBA, or related field), required
Clinical or healthcare-related degree, preferred
CPHQ or equivalent certification in healthcare quality/performance improvement
5+ years of progressive leadership experience in healthcare quality, analytics, or performance improvement
Deep knowledge of CMS, Joint Commission, and payer-based quality programs
Proven success leading large-scale, data-driven improvement initiatives
Strong analytical, strategic thinking, and change management skills
Ability to influence and collaborate across clinical and operational leadership

Education:

Masters Degree (Required)

Certifications:

Healthcare Quality or Performance Improvement – CPHQ

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$158,371.00 – $182,041.00 – $215,342.00

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Apply Now

Refine Your Search

manager quality jobs in northampton, ma

Director, Quality & Performance Improvement

Quality Assurance Manager

Director of Quality, Compliance, & Accreditation

Regional Director of Quality Measures ( CT and MA)

Quality Manager

Transportation Process Quality Manager

Manager Quality Management

Director of Quality Improvement, Member Experience, & Health Equity

Quality Assurance Supervisor - Second Shift (Ice Cream)

Operations & Quality Compliance Manager (Food Manufacturing)

Wx QC Supervisor

Quality Site Lead - Part Qualification

Project Manager and Quality Control Manager

NDT Responsible Level III/ Department Manager

Contractor Quality Assurance/Control Supervisor - Landfill Construction/Cap Construction

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