Summary:
Under the supervision of the radiologic technologist, this position is responsible for assisting the technologists, residents, and radiology attendings in exam rooms, and with guided interventional procedures. This position also calls patients from the waiting room into the changing area as well as prepares/explains the procedure to the patient according to departmental and hospital procedures. The technical assistant performs a variety of patient care and clerical duties while aiding patients, technologists, and radiologists. The technical assistant demonstrates excellent communication skills and effectively works with all staff
Job Responsibilities:
1) Managing the Patient Experience:
Greets patients promptly in warm, friendly manner demonstrating an appropriate amount of interest or concern. Smile, make eye contact, use welcoming language (hello, welcome, how can I help you today). Gather and/or verify patient demographics as needed.
Hospitality:
Maintain a clean patient and working space. Direct patient and family members to restrooms and other amenities. Check to see if there is any other way you can assist. Employees at this level are developing their skills and understanding of needs of the patients and their families or caregivers.
2) Practices the BH operating principles of Trust, Respect, Integrity, Collaboration, and Communication.
3) Maintains patient confidentiality consistent with hospital policy.
4) Knowledge of lifting mechanics and proper moving techniques. Is responsible for assisting in the transfer of patients on and off stretchers, beds, wheelchairs, and other as needed.
5) Technical assistant will keep patients informed of wait times, assisting and accompanying patients where possible, and as appropriate.
6) Performs terminal cleaning, and surface cleaning in accordance with the hospitals infection control practices and policies.
7) Observes all health and safety requirements including body substance precautions.
8) Assist patients as needed to bathroom or with urinal or bedpan.
9) Participates in department and team projects as requested and communicates effectively with team and patients.
10) Is skilled in handling transport, lifting, sliding, oxygen tanks, and IV poles as needed.
11) Is skilled in the use of all necessary computer software such as, but not limited to, Teletracking, Safety and Injury Reporting (SRS), Cerner, Radnet, Synapse, etc.
12) Assists with supplies and inventory. Properly puts stock away, as well as fills and empties laundry bins as needed.
13) Maintains yearly In-service validations. Attends departmental staff meetings. Other duties as requested.
14) Technical assistant will be responsible for clerical duties to including computer use, scheduling, report and image retrieval, obtaining and delivering of "wet reads", communicating with patients and offices over the phone and in person.
15) Technical assistant will be responsible for assisting technologist, and radiology resident/attending while performing interventional biopsy exams.
16) Technical assistant will assist the technologist in preparing exam trays for biopsy procedures.
17) Technical assistant will be responsible for assisting the technologist, resident, and radiology attending with pre, peri, and post patient care, as appropriate.
18) Performs all duties of a Radiology Technical Assistant I and II as necessary.
Minimum Requirements:
1) High school diploma or equivalent (GED)
2) Basic Life Support certification – American Heart Association
Preferred Experience:
1) Medical Terminology and previous patient care.
Skills and Competencies:
1) Excellent verbal and written communications skills.
2) Excellent computer skills.
3) Knowledge of mechanics of lifting mechanics.
Education:
GED or HiSET (Required)
Certifications:
Basic Life Support – American Heart Association, Certified Medical Assistant – OtherOtherOther, Certified Nurse Aide – OtherOtherOther, Emergency Medical Technician (EMT) – Advanced – OtherOtherOther
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum – Midpoint – Maximum
$19.29 – $23.03 – $28.08
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
