Top 25 Call center manager Jobs in Northbrook, Il

Supervisor - Service Center of Excellence
Burroughs —Elmhurst, IL
- $62,000 - $67,000 a year
- Full-time
- Oracle
- Data analysis skills
- Mid-level
Quick Apply
Account Supervisor (Bilingual Customer Service & Sales)
Val's Services Cleaning —Chicago, IL
- From $20 an hour
- Weekends as needed
- Spanish
- Google Workspace
- Sales
- Travel reimbursement
- Paid training
Quick Apply
Customer Service Manager
Home Care Powered by AUAF —Lincolnwood, IL
- From $70,000 a year
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Call Center Manager
Abbott Laboratories Employees Credit Union —Gurnee, IL
- $63,445.33 - $105,738.89 a year
- Full-time
- Sales
- Mid-level
- Office
Quick Apply
Call Center Quality Assurance Manager
USA Clinics Group —Northbrook, IL
- $54,000 - $60,000 a year
- 8 hour shift
- Spanish
- English
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Manager - IT Service Desk
United Airlines —Arlington Heights, IL
- $102,220 - $133,194 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Call Center Supervisor
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
- $48,495.33 - $90,192.84 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Disability insurance
Customer Care Manager
Home Comfort —Des Plaines, IL
- Full-time
- Google Workspace
- Mid-level
- Administrative experience
- AD&D insurance
- Paid holidays
Quick Apply
7d
General Manager, Service Operations - Elk Grove Village
YAMAZEN INC —Elk Grove Village, IL
- $140,000 - $160,000 a year
- ERP systems
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Senior Manager, Contact Center Operations (Hybrid)
Enova International —Chicago, IL
- $150,000 - $165,000 a year
- Full-time
- Office
- Mentoring
- US work authorization
- Paid parental leave
- Paid holidays
Supervisor - Service Center of Excellence
Burroughs, Inc. —Elmhurst, IL
- $62,000 - $67,000 a year
- Oracle
- Data analysis skills
- Mid-level
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)
Salesforce —Chicago, IL
- $150,100 - $247,900 a year
- Full-time
- 5 years
- Office
- Mentoring
- Paid parental leave
- Disability insurance
Service Operations Manager
Alma Lasers —Buffalo Grove, IL
- $115,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
Quick Apply
Overnight Customer Care Supervisor
Roto-Rooter Services Company —Lombard, IL
- $23 - $26 an hour
- Overtime
- Bilingual
- Mid-level
- Residential
- Profit sharing
- Paid training
Mgr HR Operations Employee Services Ctr
Hospital: Rush University Medical Center —Chicago, IL
- $41.44 - $60.14 an hour
- 8 hour shift
- Mid-level
- Analysis skills
- Bachelor's degree
Customer Success Manager, Director - Core (Sales & Service) Clouds
Salesforce —Chicago, IL
- $171,200 - $298,400 a year
- Full-time
- 7 years
- Mentoring
- Senior level
- Paid parental leave
- Disability insurance
Supervisor Patient Services - Behavioral Health
Advocate Aurora Health —Chicago, IL
- $28.55 - $42.85 an hour
- Full-time
- Computer literacy
- Medical office experience
- Mid-level
1d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Chicago, IL
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
12d
Senior Product Manager, B2B Service Case Management & Ticketing
TransUnion —Chicago, IL
- $112,500 - $187,500 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Commuter assistance
- Paid parental leave
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Supervisor - Service Center of Excellence

Burroughs -
Elmhurst, IL

Quick Apply

Job Details

Full-time
$62,000 - $67,000 a year

Qualifications

Customer communication

Full Job Description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Job Summary:
The Supervisor within the Service Center of Excellence will lead our frontline customer support teams. In this role, you will be responsible for the day-to-day management of call center agents, ensuring that service levels are met, calls are handled professionally, and our customers receive exceptional assistance. This role actively coaches agents, manages shift schedules, and bridges the gap between frontline staff and senior management to ensure a high-quality and efficient customer experience.

Essential Functions/Key Responsibilities:

Manage, mentor, and train a team of customer service agents. Conduct regular one-on-one coaching sessions, review call recordings, and provide actionable feedback to improve performance.
Serves as the primary escalation point for service issues and supports Field Service Managers by managing day-to-day call operations and service performance, stepping in to de-escalate situations and providing satisfactory resolutions.
Provide real-time monitoring, prioritization, and reassignment of maintenance and project service calls for an assigned region.
Enforce quality standards and compliance protocols, ensuring agents adhere to company policies, procedures, and scripts
Ensure calls are managed based on SLA requirements, technician availability, skill set, and geographic location.
Maintain a strong understanding of the assigned territory to enable efficient call routing and workload balancing.
Document all service call actions accurately in the Oracle Field Service Dashboard or applicable call management systems.
Identify at-risk SLAs and service delivery issues; proactively implement corrective actions.
Escalate unresolved or high-risk service issues to the Field Service Manager or appropriate leadership.
Support continuous improvement initiatives focused on efficiency, service quality, and customer experience.
Oversee a team of scheduling analysts and customer service agents, balancing resource forecasting with real-time operations to guarantee we meet our service goals while completing projects.
Promote teamwork and collaboration to resolve issues quickly and effectively.
Provide feedback and recommendations to improve workflows, tools, and procedures.
Analyze call trends, workload distribution, and service outcomes to support data-driven decision-making.
Ensure adherence to established procedures, quality standards, and documentation requirements.
Guide and lead CMA1 and CMA2
Integrate into the Work Group Regional structure of Parts, Field Service, and Service Center of Excellence

Knowledge, Skills and Abilities:

Strong knowledge of call center operations, service delivery models, and SLA-driven environments.
Working knowledge of call management tools, dispatch systems, and service documentation processes.
Excellent customer service skills with the ability to manage escalations calmly and effectively.
Strong communication skills (oral and written), including active listening and clear documentation.
Ability to work independently while collaborating effectively with cross-functional teams.
Sound judgment, problem-solving, and decision-making skills.
Strong organizational skills with the ability to multitask in a fast-paced, changing environment.
High attention to detail, reliability, and initiative.
Knowledge of assigned territory and technicians to enable optimal call management.
Knowledge of Burroughs’ systems and procedures for handling and documenting calls.
Listening, patience, and strong communication (oral/written).
Ability to exercise sound judgement and make good decisions.
Team centered / work well with co-workers to resolve issues and problems.
Analysis and problem solving.
Punctual and reliable.
Work well in fast-paced ever-changing environment.

Physical Requirements and Working Conditions:

This is largely a sedentary role, requiring use of typical office equipment such as computer, laptop, and cell phone.
Office position at Elmhurst, IL location.

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Quick Apply

Refine Your Search

call center manager jobs in northbrook, il

Supervisor - Service Center of Excellence

Account Supervisor (Bilingual Customer Service & Sales)

Customer Service Manager

Call Center Manager

Call Center Quality Assurance Manager

Manager - IT Service Desk

Call Center Supervisor

Customer Care Manager

General Manager, Service Operations - Elk Grove Village

Senior Manager, Contact Center Operations (Hybrid)

Supervisor - Service Center of Excellence

Customer Service Manager

Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)

Service Operations Manager

Overnight Customer Care Supervisor

Mgr HR Operations Employee Services Ctr

Customer Success Manager, Director - Core (Sales & Service) Clouds

Supervisor Patient Services - Behavioral Health

Customer Experience & Service Transformation Management Advisory Consultant

Senior Product Manager, B2B Service Case Management & Ticketing

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