Top 181 Customer success manager Jobs in Northbrook, Il

National & Key Account Manager - Retail and Hardware Channels
Echo Incorporated —Lake Zurich, IL
- $110,000 - $120,000 a year
- Hybrid work
- Microsoft Excel
- Up to 50% travel
- Marketing
- Paid holidays
- Health insurance
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Strategic Account Manager
C.H. Robinson —Chicago, IL
- $89,100 - $140,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Success Manager (Remote)
Aprimo US LLC —Chicago, IL
- $105,000 - $140,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Project management
- Commuter assistance
- Health savings account
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12d
Senior Customer Success Manager (Remote - IL)
Nodes & Links —Chicago, IL
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Customer Success Manager, User Engagement
Wolters Kluwer —Chicago, IL
- $98,500 - $172,700 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
12d
Customer Success Manager
HealthJoy —Chicago, IL
- $100,000 - $110,000 a year
- Remote
- Data analysis skills
- Travel
- Contracts
- Paid parental leave
- Health savings account
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11d
Customer Success Manager – Tableau
Salesforce —Chicago, IL
- $123,100 - $202,600 a year
- Full-time
- Office
- 3 years
- Product management
- Paid parental leave
- Disability insurance
Customer Success Account Manager - Signature - Joliet, IL
UPS —Chicago, IL
- $64,680 - $113,220 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
4d
Customer Success Manager
DomainTools —Chicago, IL
- $150,000 a year
- Full-time
- Remote
- 3 years
- Travel
- Senior level
- Health insurance
- Dental insurance
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Customer Success Manager
Johnson Controls —Chicago, IL
- $75,000 - $111,000 a year
- Full-time
- Microsoft Excel
- 6 years
- Marketing
- Paid holidays
- Health insurance
4d
Customer Success Manager
Renterra —Chicago, IL
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Paid time off
Quick Apply
Customer Success Manager
Reveal —Chicago, IL
- $87,550 - $103,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Majors Customer Success Manager
Harvey —Chicago, IL
- $180,000 - $210,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Senior level
- Health insurance
- Dental insurance
Employee Success People Consultant Manager - Analytics & Operations
Salesforce —Chicago, IL
- $117,400 - $177,600 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Experience equivalent to degree accepted
- Paid parental leave
- Disability insurance
Customer Success Manager
Built In —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Organizational skills
- Leadership
Customer Success Manager
CodeHS, Inc. —Chicago, IL
- $64,000 - $78,000 a year
- Full-time
- School experience
- Computer science
- Writing skills
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Mid-Market Customer Success Manager
Harvey —Chicago, IL
- $125,000 - $145,000 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Training & development
- Health insurance
- Dental insurance
Client Success Manager
Institute of Food Technologists —Chicago, IL
- $80,000 - $85,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- Travel
- Disability insurance
- Health insurance
Quick Apply
Customer Account Manager
Professions Inc —Wheeling, IL
- Hybrid work
- 5 years
- ERP systems
- Organizational skills
Quick Apply
Manager, Customer Success - Enterprise Accounts
Motus —Chicago, IL
- $115,000 - $125,000 a year
- Remote
- Research
- Analysis skills
- Mentoring
- Health savings account
- AD&D insurance
Quick Apply

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National & Key Account Manager - Retail and Hardware Channels

Echo Incorporated -
Lake Zurich, IL

Quick Apply

Job Details

$110,000 - $120,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Corporate sales environment
Account management

Full Job Description

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO is hiring a National & Key Account Manager to manage a portfolio of our National and Regional accounts! The ideal candidate will be able to successfully execute sales strategies and plans to achieve the business goals for sales to large national and regional retail accounts. They will maintain long-term business relationships with customers, seek out, and grow new businesses, be self-motivated and disciplined. This position focuses on National and Regional retail outdoor power equipment accounts within the ECHO outdoor power equipment product portfolio. The Key Accounts is a hybrid role that will be based out of our Lake Zurich, IL location. The salary range for this position is $110,000 -$120,000 based on years of experience and qualifications.

ECHO’s benefits include:

11 paid holidays
Extremely affordable medical, dental, and vision insurance
Paid time off (PTO)
5% 401K match
Tuition reimbursement

Duties/Responsibilities:

Recommend annual product line-up and implement promotional & merchandising programs to support overall business plan and achieve sales, profitability, and market share objectives within assigned accounts.
Develop and executive strategic account plans, including annual business reviews, growth initiatives, sales forecasts, and customer-specific objectives.
Recommend changes as necessary to achieve desired customer business results and drive continuous improvement in sales performance, operational effectiveness, and customer satisfaction.
Lead the sales and service effort at regional accounts including merchandising, joint business planning, promotional execution, and account growth initiatives.
Identify opportunities to expand product assortment, distribution, category presence, and sales volume within assigned accounts.

Customer Relationship Management:

Develop and maintain strong business relationships with key personnel at all levels from buyer to department leads. Serve as the primary company interface with all related customer departments.
Build trusted partnerships with customer leadership teams by understanding business objectives, challenges, and growth strategies.
Lead regular customer business reviews to communicate performance, discuss opportunities, and align on future initiatives.

Cross-Functional Collaboration:

Coordinate the cross-functional, internal ECHO team and provide leadership during forecasting, inventory management, order fulfill and payment discussions.
Represent ECHO Internal Departments for any dispute resolution including accounts receivable, logistics and inventory control.
Participate in regular sales leadership meetings to ensure alignment and collaboration with all ECHO departments.
Partner with Marketing, Product Management, Operations, Supply Chain, Customer Service, and Finance to support customer success and business objectives.
In conjunction with the product training team, lead the development and implementation of training programs targeting sales.

Business Planning:

Create and monitor business and analytic statistics as used by customer that measures performance and company metrics.
Develop regular assessments of competitive handheld products and promotional programs at customer and other regional accounts.
Track actual spending on a monthly basis and make corrective actions as needed to achieve overall budget target.
Provide a weekly and monthly written report to the National Accounts Director on the status of all customers including business metrics related to plan, overall activity level at the account and corrective actions being taken, if necessary, to achieve desired business results.
Utilize data analytics and market insights to identify trends, risks, opportunities, and recommendations for improving business results.
Prepare and deliver executive-level presentations, sales forecasts, account updates, and business recommendations to internal and external stakeholders.
Monitor performance against account goals and implement action plans to address gaps and accelerate business growth.

Job Experience/Skills:

Minimum of 3+ years of sales experience including 3 years direct account responsibility and experience working with retailers at corporate level.
Experience selling durable goods in the retail channel a plus.
Self-motivated and able to manage self, time, and changing priorities.
Strong interpersonal skills and the ability to effectively communicate with multiple levels of internal and external personnel and leadership.
Detailed, organized, strong analytical skills with strategic approach to business.
Understanding and application of strategic planning to identify, target, and execute plans for sales growth The ability to understand and analyze their business, allowing for the identification of value-based business opportunities.
Intermediate to advanced use of Microsoft Office Suite (Excel, PowerPoint).
Candidate to be local to Chicago area / northwest suburbs with reasonable proximity to Lake Zurich office.

Travel: Must be able to travel 50%.

Education: Bachelor’s degree in Business or Marketing preferred.

Equal Opportunity Employment:

We are an equal opportunity employer. We welcome all applicants.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer success manager jobs in northbrook, il

National & Key Account Manager - Retail and Hardware Channels

Strategic Account Manager

Customer Success Manager (Remote)

Senior Customer Success Manager (Remote - IL)

Customer Success Manager, User Engagement

Customer Success Manager

Customer Success Manager – Tableau

Customer Success Account Manager - Signature - Joliet, IL

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Majors Customer Success Manager

Employee Success People Consultant Manager - Analytics & Operations

Customer Success Manager

Customer Success Manager

Mid-Market Customer Success Manager

Client Success Manager

Customer Account Manager

Manager, Customer Success - Enterprise Accounts

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