Top 5 Telephony analyst Jobs in Northbrook, Il

Call Center Supervisor
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
- $48,495.33 - $90,192.84 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Disability insurance
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Sourcing Category Manager - IT Category Management
CVS Health —Northbrook, IL
- $75,400 - $182,549 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Finance
- Health insurance
- Dental insurance
11d
Senior Desktop Support Technician
Vistex BKV —Hoffman Estates, IL
- $75,000 - $90,000 a year
- On call
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- 401(k)
Quick Apply
Senior Salesforce Developer
Kuvare Holdings LLC —Rosemont, IL
- $125,000 - $165,000 a year
- Full-time
- 7 years
- System design
- Research
Quick Apply

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Call Center Supervisor

UChicago Medicine AdventHealth Hinsdale -
Hinsdale, IL

Apply Now

Job Details

Full-time
$48,495.33 - $90,192.84 a year

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
403(b)
Benefits from day one
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Our promise to you:

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

120 N OAK ST

City:

HINSDALE

State:

Illinois

Postal Code:

60521

Job Description:

- Need to live within the Chicagoland or NW Indiana area.5 weeks of onsite training and then Remote. Must have call center experience.
Schedule: Monday – Friday 9:30am-6pm and rotate Saturdays 8am-12pm
Resolves direct consumer interactions during high-volume times.
Oversees and performs administrative duties for the daily and ongoing function of assigned areas.
Monitors and reports on service performance, including volumes, wait times, abandonment rates, and other core productivity and performance measures.
Utilizes proper escalations when issues arise and sees them through to resolution.
Provides coaching to ensure team members are equipped with the tools and training needed to meet proper standards.
Audits performance and provides education to frontline staff to maintain or exceed accuracy standards.
Presents regular written and verbal direction to employees to ensure they are well-informed of their tasks.
Serves as a single point of contact for initial communications with other CxC functions.
Ensures appropriate interactions with team members and other key partners are appropriately documented, addressed, and communicated.
Other duties as assigned.

Knowledge, Skills, and Abilities:

Ability to articulate the mission of AH and the CxC
Responsive to ever-changing healthcare landscape
Proficient in time management with superior prioritization skills
Self-motivator, quick thinker, proactive, and detail- and results-oriented
Demonstrated interpersonal, customer relations, and communication skills with the ability to use discretion when discussing confidential personnel or consumer-related issues
Demonstrated ability in successfully collaborating with multiple departments
Strong problem-solving skills, with the ability to handle complex scenarios
Effective at leading by example
Strong organizational and coordination skills
Ability to communicate professionally while maintaining confidence, confidentiality, integrity, and objectivity
Demonstration of regular, consistent and punctual attendance
Effective communicator in English, both orally and in writing
Proficiency in Microsoft Suite programs and Microsoft Office program (Excel, Word, Outlook, etc.)
Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems
Good medical knowledge
Certified, Registered, or Licensed clinician
Knowledge of Clinical Workflow for timely patient care
Knowledge of administration of medication and treatments as prescribed or authorized by licensure
Practical knowledge and experience in working with call center software systems with the ability to direct workflow to optimize operations
Knowledge of KPI’s and Call Center best practices
Experience in budgetary finance and accounting skills with regards to call center management and operations
Ability to work with internal and external partners to improve patient care coordination
Bilingual in English/Spanish [Preferred]
Currently in a lead position within the department for at least 6 months [Preferred]
Call Center Experience [Preferred]
In-office or Hospital clinical experience [Preferred]

Education:

High School Grad or Equiv [Required]

Associate [Preferred]

Field of Study:

in Healthcare Administration, Business or a related field

Work Experience:

3+ years related experience [Required]
1+ experience working as a supervisor , team lead, or analyst in a customer service environment in rapidly shifting procedures and processes [Preferred]

Additional Information:

Licenses and Certifications:

Certified Medical Interpreter (CMI) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$48,495.33 - $90,192.84

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Apply Now

Refine Your Search

telephony analyst jobs in northbrook, il

Call Center Supervisor

Service Desk Technology Support Analyst

Sourcing Category Manager - IT Category Management

Senior Desktop Support Technician

Senior Salesforce Developer

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