Top 121 Service desk support Jobs in Northbrook Il

IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Technology Assistant-Help Desk (10 Month)
High School District 214 —Mount Prospect, IL
- $27.62 an hour
- Online Application
- Classroom
- Public school
- Mechanical knowledge
IT End User Support Specialist
Wiss, Janney, Elstner Associates, Inc. —Northbrook, IL
- $28.65 - $42.98 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Health insurance
Technology Assistant-Help Desk (12 Month)
High School District 214 —Arlington Heights, IL
- $27.62 an hour
- Online Application
- Classroom
- Public school
- Mechanical knowledge
IT Support Specialist
Aldridge Electric —Libertyville, IL
- $65,000 - $85,000 a year
- Construction site
- Research
- Mid-level
- Disability insurance
- Health insurance
Service Desk Technician I
Assetmark —Chicago, IL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance
IT Help Desk - L1 Chicago
Middleground —Chicago, IL
- Full-time
- Entry level
Quick Apply
IT Technician
BTI Communications Group, LTD. —Downers Grove, IL
- $25 - $35 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
PC Support Technician/Support
Living Word Christian Center —Forest Park, IL
- $60 - $70 a year
- Temporary
- Mid-level
- Windows
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IS Specialist
ITASCA BANK & TRUST Company —Itasca, IL
- $52,700 - $79,100 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Help Desk Support Tier 1
Sierra Public Safety Group —Chicago, IL
- $31,200 a year
- Overnight shift
- Background check
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Community Technology Support Coordinator
LCS —Chicago, IL
- $57,000 - $71,000 a year
- Full-time
- Background check
- Classroom
- Computer Science
- Paid parental leave
- Health insurance
2d
Field Support Technician
Clayco —Chicago, IL
- $55,000 - $65,000 a year
- Full-time
- Background check
- Construction site
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Service Desk Specialist
Barnes & Thornburg LLP —Chicago, IL
- $75,000 - $100,000 a year
- Overtime
- Computer literacy
- Research
- Mid-level
Quick Apply
IT Support Specialist I
Prime Healthcare Management Inc —Des Plaines, IL
- $17.00 - $23.74 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
IT Support Analyst
Lou Malnati's Pizzeria —Buffalo Grove, IL
- On call
- Computer literacy
- Basic math
- English
Quick Apply
14d
IT Support Technician - I
CISO Global Inc —Chicago, IL
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
5d
Helpdesk Intake Coordinator (IT)
Avalon Risk Management Insurance Agency LLC —Schaumburg, IL
- $20 - $23 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Windows
- Health insurance
- Dental insurance
Help Desk Technician I
SATO America —Chicago, IL
- $50,000 - $55,000 a year
- High school diploma or GED
- Analysis skills
- Organizational skills
Quick Apply

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IT Assistant / Help Desk (Entry Level)

ACTS Aviation Security -
Des Plaines, IL

Quick Apply

Job Details

$55,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Team leadership
High school diploma or GED

Full Job Description

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.

Salary $55,000 USD

Position Summary:

The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.

Essential Duties and Responsibilities:

Provide helpdesk support for organization.
Organize resources so they are easy to locate.
Resolve customer issues with company products.
Answer other customer questions and offer them access to helpful resources.
Direct questions to the right department when needed.
Ensure customer satisfaction.
Manage all desk administrative duties.
Maintain accurate records of interactions with customers and recurring user problems.
Asist in MDM tasks, including application deployment, device profile and deployment.
Assist in vulnerability management.
Assist Manager IT in the development and execution of company technology strategy.
Work across the organization to identify and resolve technology challenges and opportunities.
Assist in SharePoint management.

Education:

Previous experience working as Help Desk clerk using remote support tools
High school graduate mandatory, college preferred
SSCM experience
Intune MDM experience
AAD / AD experience
MS Defender experience
Microsoft Desktop support experience

Work Experience:

Strong IT leadership experience (2-5 years)

Job Skills:

Strong written and verbal communication skills
Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
Interpersonal skills that function to create connections and positive experiences for customers
Technological skills specific to the company’s products and trouble-shooting practices
Patience with customers and ability to remain calm
Project management skills
Organizational abilities

Communication Skills:

Strong customer management and communication skills
Strong oral and written communication skills
Ability to communicate internally and externally with disparate

Certificates, Licenses and Registrations:

MS Certifications a plus

Travel:

Schedule flexibility ability to travel up to 10%

Environmental Requirements:

Most work performed in office

Benefits:

In addition to your base compensation, you will be eligible for the following additional benefits:

Two weeks of vacation annually, accrued per pay period.
Three floating holidays, accrued on January 1, April 1 and July 1 each year.
Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
Free basic life insurance of $10,000 offered through MetLife.
Employee paid Supplemental Life and Disability Insurance offered through MetLife.
Employee Assistance Program offered through MetLife
Employee Discount Program offered through Perkspot.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.

Position Summary:

The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization’s information systems.

Essential Duties and Responsibilities:

Provide helpdesk support for organization.

Organize resources so they are easy to locate.

Resolve customer issues with company products.

Answer other customer questions and offer them access to helpful resources.

Direct questions to the right department when needed.

Ensure customer satisfaction.

Manage all desk administrative duties.

Maintain accurate records of interactions with customers and recurring user problems.

Asist in MDM tasks, including application deployment, device profile and deployment.

Assist in vulnerability management.

Assist Manager IT in the development and execution of company technology strategy.

Work across the organization to identify and resolve technology challenges and opportunities.

Assist in SharePoint management.

Education:

Previous experience working as Help Desk clerk using remote support tools

High school graduate mandatory, college preferred

SSCM experience

Intune MDM experience

AAD / AD experience

MS Defender experience

Microsoft Desktop support experience

Work Experience:

Strong IT leadership experience (2-5 years)

Job Skills:

Strong written and verbal communication skills

Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent

Interpersonal skills that function to create connections and positive experiences for customers

Technological skills specific to the company’s products and trouble-shooting practices

Patience with customers and ability to remain calm

Project management skills

Organizational abilities

Communication Skills:

Strong customer management and communication skills

Strong oral and written communication skills

Ability to communicate internally and externally with disparate

Certificates, Licenses and Registrations:

MS Certifications a plus

Travel:

Schedule flexibility ability to travel up to 10%

Environmental Requirements:

Most work performed in office