Top 202 Customer relations representative Jobs in Northfield, Oh

Customer Service Billing Representative Hybrid
University Hospitals —Shaker Heights, OH
- $15.93 - $24.91 an hour
- Microsoft Excel
- Microsoft Outlook
- Research
Client Relations Specialist
Tremco CPG Inc. —Beachwood, OH
- $56,000 - $66,000 a year
- Full-time
- High school diploma or GED
- Product management
- 1 year
- Paid holidays
- Health insurance
Roofing Sales Manager (Fastest Paying Company in Akron)
Founders Roofing & Construction LLC —Akron, OH
- $72,000 - $250,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Flexible schedule
Quick Apply
Marketing Sales Associate
Confidential —Lakewood, OH
- $700 - $900 a week
- Full-time
- 18 years or older
- US work authorization
- In-person
- Paid training
- Health insurance
Quick Apply
Manager of Valet Operations - Cleveland Hospitality
Towne Park —Cleveland, OH
- $60,000 - $65,000 a year
- Extended hours
- 18 years or older
- Clean driving record
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
5d
Manager of Valet Operations - Intercontinental Hotel - Cleveland, Ohio
Towne Park —Cleveland, OH
- $60,000 - $65,000 a year
- Extended hours
- 18 years or older
- Clean driving record
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
12d
Outside Sales Representative - In home Sales
Bath Fitter —Akron, OH
- Full-time
- Background check
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Process Engineer
Howmet Aerospace —Brecksville, OH
- $80,000 - $100,000 a year
- 8 hour shift
- 5 years
- Bachelor of Science
- Engineering
Quick Apply
Management Trainee
XTRA Lease - A Berkshire Hathaway Company —Twinsburg, OH
- Up to $45,000 a year
- Full-time
- Background check
- Business development
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
7d
Account Representative - State Farm Agent Team Member
Brandon Brletich - State Farm Agent —Strongsville, OH
- $30,000 - $75,000 a year
- Full-time
- Office
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Process Engineer
Howmet Aerospace —Brecksville, OH
- $80,000 - $100,000 a year
- 8 hour shift
- 5 years
- Bachelor of Science
- Engineering
Quick Apply
Process Engineer
Howmet Aerospace —Cleveland, OH
- $80,000 - $100,000 a year
- 8 hour shift
- 5 years
- Bachelor of Science
- Engineering
Quick Apply
Process Engineer
Howmet Aerospace —Cleveland, OH
- $80,000 - $100,000 a year
- 8 hour shift
- 5 years
- Bachelor of Science
- Engineering
Quick Apply
Property Manager
BRUZIV PARTNERS LLC —Norton, OH
- $50,000 - $55,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Consumer Relations Representative 1
The Goodyear Tire & Rubber Co. —Akron, OH
- Online Application
- High school diploma or GED
- Communication skills
- Entry level
Administrative Coordinator, Student Affairs
Cuyahoga Community College —Parma, OH
- $45,000 - $50,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
6d
Concierge, Nursing
Cuyahoga Community College —Cleveland, OH
- $40,814 - $45,000 a year
- Online Application
- Background check
- Microsoft Excel
- Microsoft Outlook
4d
Coordinator, Learning Commons (Eastern / Metro Campus)
Cuyahoga Community College —Highland Hills, OH
- $45,000 - $50,000 a year
- Online Application
- Background check
- Microsoft Excel
- Microsoft Outlook
5d
Customer Service Representative
McGean-Rohco, Inc. —Cleveland, OH
- ERP systems
- High school diploma or GED
- Communication skills
Quick Apply
Owner Experience Representative
Flexjet —Cleveland, OH
- Overtime
- Mid-level
- Organizational skills
Quick Apply

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Customer Service Billing Representative Hybrid

University Hospitals -
Shaker Heights, OH

Apply Now

Job Details

$15.93 - $24.91 an hour

Qualifications

Appeals
Microsoft Excel
Customer relationship building
Microsoft Outlook
Copy machines
Client rapport building
Financial software
High school diploma or GED
Fax machines
Customer relationship management
Faxing
Healthcare software applications

Full Job Description

A Brief Overview

This position is primary responsibility is a hybrid of customer/patient service telephone, project work and on line interaction for billing inquiries and acts as an ambassador for the Revenue Cycle Management department providing patient centric access and service to incoming patient/family calls. The CSRs possess strong understanding of hospital and/or physician revenue management including coding processes, billing, insurance follow up and appropriate collection practices. Comprehensive knowledge of internal workflow processes and ancillary systems to quickly analyze and understand how to resolve incoming patient questions/requests related to a various components of billing including payer adjudication and processes. Strong problems solving skills required, including researching documentation and patient account history to help resolve recurring calls. Comprehensive knowledge of UH entity collection and financial assistance policies required in order to support questions/inquiries from under/uninsured patients. Works harmoniously with staff and teams as appropriate CSR must remain current with governmental and third party billing, follow-up and appeal requirements for compliant billing and follow-up of both inpatient and outpatient claims for all wholly owned facilities and physician entities including internal and external policy requirements. System savviness and proficiency is needed across multiple financial, payer, ancillary and other applications used in documenting patient account information. CSR supports and is engaged in all consumerism and price transparency initiatives to ensure that exceptional service is provided and financial needs to our patients are consistently met. Engagement and recommendation on further developments of these initiatives is expected as a result of patient interaction. The CSR supports department and leadership with performing department projects, provides financial counseling support, review and resolve departmental reports/work lists as well as other departmental duties as assigned. The position works closely with patients/families, staff and leadership to coordinate support and handoffs between Pre-billing/billing, Financial Counselors, Customer Service, Self-Pay Collections and Physician A/R teams to optimize patient experience and collections. The CSR fully understands customer service key performance indicators and works to consistently achieve these metrics including patient satisfaction through survey submission, productivity, average speed to answer, call wait times and abandon rates setting performance standards for the department.

What You Will Do

Handles inbound and outbound customer calls minimally half the time to resolve inquires in a timely and accurate manner; in a patient focused manner that enhances the experience of patients and their families.
Appropriately research and document all information from phone conversations and applies the appropriate transactions as appropriate to patient accounts;
Works with internal and external resources as appropriate to support requests needed;
Process payments by phone via electronic check, credit card, hard copy, payment database or any other approved means.
Understand, explain, execute and help determine eligibility for hospital financial assistance programs.
Assist patients with payment plan arrangements including collecting initial down payment as part of the process by following established departmental policy.
Identify patient or customer needs, clarify information, research and analyze issues, and provide solutions and/or appropriate alternatives.
Maintains patient and physician confidentiality and professionalism in accordance with departmental and HIPPA guidelines at all times.
Consistently communicates issues and helps to review and implement people, process and technology improvements as appropriate.
Performs various duties such as: Researching accounts, processing adjustments, refunds, and responding to patient correspondence that maximizes revenue collection.
Process all necessary documentation to process system reports and work lists and correct patient accounts in accordance with established time frames to ensure account accuracy, increase revenue and promote positive public relations.
Coordinates with agencies and other departmental vendors as appropriate to resolve patient accounts.
Monitors self-pay accounts and reviews accounts according to department policies to refer to the outside collection agencies.
Performs follow up with insurance companies to ensure appropriate payment on claims, resolve denials, correct and appeal claims.
Assists in the analysis of claims resolution and provides feedback to management to put in place solutions and process improvements.
Assists in the development of new procedures/process with a focus on improvement in quality and quantity of work performed.
Supports all developed price transparency initiatives and can educate and/or direct the patient accordingly
Assists in the establishment of performance goals, monitors compliance.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

High School Equivalent / GED (Required)

Work Experience

1+ years in medical billing, financial environment or customer service experience (Required) and
Experience with medical billing software (Required)

Knowledge, Skills, & Abilities

Hospital and physician billing knowledge (Preferred proficiency)
Customer service phone experience working with multiple screens (Preferred proficiency)
Exceptional written and verbal communication skills. (Required proficiency)
Must consistently demonstrate advanced analytical and problem solving skills. (Required proficiency)
Exceptional client service, communication, and relationship building skills. (Required proficiency)
Self-motivated and consistently demonstrate the ability to perform with little to no supervision in a fast-paced environment. (Required proficiency)
Advanced knowledge of claim submission (UB04/HCFA 1500) and third party payers. (Preferred proficiency)
Advanced knowledge of medical billing and claims terminology and workflow processing. (Preferred proficiency)
Self-motivated, works independently and consistently demonstrates the ability to perform with little to no supervision in a fast-paced environment. (Required proficiency)
Demonstrated proficiency with PCs, with HIS systems as well as Microsoft software Microsoft Office suite (including Word, Excel and Outlook), and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

Apply Now

Refine Your Search

customer relations representative jobs in northfield, oh

Customer Service Billing Representative Hybrid

Client Relations Specialist

Roofing Sales Manager (Fastest Paying Company in Akron)

Marketing Sales Associate

Manager of Valet Operations - Cleveland Hospitality

Manager of Valet Operations - Intercontinental Hotel - Cleveland, Ohio

Outside Sales Representative - In home Sales

Process Engineer

Management Trainee

Account Representative - State Farm Agent Team Member

Process Engineer

Process Engineer

Process Engineer

Property Manager

Consumer Relations Representative 1

Administrative Coordinator, Student Affairs

Concierge, Nursing

Coordinator, Learning Commons (Eastern / Metro Campus)

Customer Service Representative

Owner Experience Representative

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