Top 95 Guest service agent Jobs in Northridge, Ca

Leasing Agent
Westhome —Woodland Hills, CA
- $23 - $25 an hour
- Weekends as needed
- Spanish
- English
- Office
- Health savings account
- Health insurance
Quick Apply
7d
Front Desk Agent
The Beverly Hills Hotel —Beverly Hills, CA
- $34 an hour
- Full-time
- English
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Front Desk Agent
Sunset Tower Hotel —West Hollywood, CA
- $27 an hour
- Weekends as needed
- Computer literacy
- Basic math
- English
Quick Apply
Guest Service Agent - Part Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.99 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Overnight Guest Service Agent - Part Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $28.34 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
7d
Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.34 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Front Desk Agent
Hotel Angeleno —Los Angeles, CA
- $23 an hour
- Weekends as needed
- Bilingual
- Background check
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Part Time Sales Associate - Hourly+Commission - Universal Studios CityWalk
Celebrity Authentics Hollywood —Universal City, CA
- From $20 an hour
- Part-time
- Spanish
- Sales
- Inventory management
- Free parking
- Employee discount
Quick Apply
Hotel Front Desk Agent
Homewood Suites Santa Clarita- Valencia —Santa Clarita, CA
- $18 - $20 an hour
- Full-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Sunset Marquis Hotel —West Hollywood, CA
- $25 - $28 an hour
- Online Application
- English
- Residential
- Hotel
- Free parking
- Wellness program
Quick Apply
13d
Front Desk Agent
InterContinental —Los Angeles, CA
- $27.15 - $33.94 an hour
- Weekends as needed
- Sales
- Basic math
- High school diploma or GED
Sales & Customer Service Associate
Massage Envy —Northridge, CA
- $18 - $22 an hour
- Part-time
- Clinic
- Math
- Computer skills
- Wellness program
- Flexible schedule
Quick Apply
Front Desk Agent
Courtyard by Marriott —Agoura Hills, CA
- $18.50 - $22.00 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Hotel Front Desk Receptionist
Residence inn by Marriott Los Angeles LAX —Los Angeles, CA
- $26.75 - $27.25 an hour
- Residential
- Hotel
- High school diploma or GED
- Food provided
Quick Apply
Front Desk Agent
USC —Los Angeles, CA
- $22.79 - $28.00 an hour
- Night shift
- Hotel
- High school diploma or GED
- Bachelor's degree
Front Desk Agent
Four Seasons —Westlake Village, CA
- $23.07 an hour
- Overnight shift
- Hotel
- Military encouraged
- Communication skills
- Health insurance
- Dental insurance
10h
Front Desk Agent
The Hollywood Roosevelt Hotel —Los Angeles, CA
- $25.75 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
Quick Apply
Front Desk Agent
Marriott International, Inc —Marina del Rey, CA
- $33.15 an hour
- Full-time
- Hotel
- High school diploma or GED
- Fair chance
Front Desk Agent
Hilton Garden Inn Valencia —Valencia, CA
- $17.60 - $18.92 an hour
- Weekends as needed
- Microsoft Excel
- Basic math
- Hotel
- Health insurance
- Dental insurance
Quick Apply
15h
Hotel Front Desk Agent
Embassy Suites by Hilton Los Angeles/Glendale Hotel —Glendale, CA
- $25 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Mid-level
- Free parking
- Health insurance
Quick Apply
2d

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Leasing Agent

Westhome -
Woodland Hills, CA

Quick Apply

Job Details

Full-time
$23 - $25 an hour
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Spanish
Yardi
English
Microsoft Office
Customer support

Full Job Description

Schedule: Tuesday - Saturday 9 AM - 6 PM; Wednesday - Sunday (summer)

Summary

This position requires full-time onsite work. Provide leasing services and a high-touch customer experience for a modern luxury apartment building. With a positive customer satisfaction goal, interface with prospects and residents by responding to leasing and general inquiries, scheduling on-site tours, conducting virtual and in-person leasing tours, coordinating with appropriate management staff to address prospect or resident issues, initiating prospect follow-up, assisting with online property postings and marketing, and responding to social media reviews. Responsible for providing a high level of customer service and demonstrating consistent professionalism as a Westhome representative.

Essential Duties and Responsibilities include the following but are not limited to:

Deliver a superior prospect and resident experience.
Greet prospects, both over the phone and in-person, and qualify by covering all criteria required by asking questions, utilizing completed guest cards, and other means of gathering information.
Track and coordinate leads, showings, traffic, and other leasing activity through Rent Café CRM system.
Inspect or coordinate models for availability and “market ready” in advance of scheduled tours; ensure units are stocked with marketing collateral, swag, and refreshments; and communicate related service needs.
Provide complete in-person leasing experience. Demonstrate community and apartment/model and apply product knowledge to clients by communicating the features and benefits.
Leverage virtual technologies to conduct remote tours, where applicable, and generate interest in the communities by answering questions regarding property offerings, resident experience, and local amenities.
Contribute to the cleanliness and curb appeal of the community on a continual basis and address any concerns or issues with the General Manager in a timely manner.
Achieve and maintain a monthly closing ratio of 30%.
Promptly respond to resident requests and coordinate with appropriate property management staff for maintenance and/or manager related inquiries.
Work with prospect to complete online applications and secure deposit in accordance with the company procedures and Fair Housing requirements.
Process applications for approvals (i.e., credit check, rental history, etc.) and submit processed applications to the General Manager for approval.
Properly hand-off approved applicants to General Manger in accordance with the company’s leasing procedures to ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help the prospect, refer them to sister communities to meet prospect’s needs.
To maintain the highest level of service, the Leasing Specialist must maintain a 4-star rating across all sites and all reviews should be responded to within 24 hours.
All reputation websites including Yelp and GMB should be managed and monitored regularly.
Monitor daily and assist with posting online advertising to ensure information is accurate.
Assist with daily traffic reports in accordance with daily reporting requirements.
Participate in weekly onsite team meetings to discuss leasing objectives and to create a collaborative work environment.
Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures, and initiating best practices.
Maintain prospect and resident satisfaction ratings based on explicit criteria set forth by the company.
Maintain in-depth product and market knowledge of assigned properties and competitors.
Remain current with industry’s continuing education requirements.
Represent the company in a professional manner at all times.
Other onsite duties, as assigned.

Competencies

Ability to provide professional customer service to all levels of contacts in a professional manner (i.e., by phone, email, and text message communication).
Ability to determine the needs of prospects or resident clients through effective listening and inquiry skills.
Ability to multi-task and shift priorities quickly in a fast-paced leasing and customer service focused environment.
Tenacious, results oriented solution provider.
Strong organization and follow-up skills with a high level of commitment to detail.
Ability to work in a team atmosphere and work independently.
Proven background in producing accurate and timely work.

Skills and Experience

1-3 years’ experience in a customer support role building successful relationships or equivalent experience in a similar role.
Educational diploma or degree preferred.
Familiarity with customer service principles and practices.
Experience with Yardi and Rent Café CRM systems, a plus.
Highly proficient technical skills, specifically MS Office. Database experience helpful.
Strong administrative skills.
Speak English fluently; Spanish proficiency is a plus.

Physical Requirements and Working Conditions

Works in an onsite, office environment to perform leasing duties and address prospects’/residents’ needs.
Frequently stands, walks, and interacts with onsite staff, prospects, and residents.
Frequently speaks, reads, writes, and uses a computer keyboard and telephone.
Frequently bends, stoops, kneels, and reaches.

Other Requirements

Must have reliable transportation.
Scheduling flexibility is required. May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EQUAL OPPORTUNITY EMPLOYER

Westhome is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Work Location: In person

Quick Apply

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