e Fiori is seeking an experienced, polished, and hospitality-driven Lead Host & Guest Concierge to serve as the leader of our front-door experience and the primary steward of guest flow, reservation strategy, and VIP relations, working closely with FOH Managers.
More than a traditional host role, this position is responsible for commencing and closing a memorable guest experience for dining, coordinating dining room pacing, leading the host team, and ensuring every guest receives the warmth, sophistication, and attention to detail that defines the e Fiori ristorante experience.
Our concept blends authentic Italian cuisine with refined European-style service in an approachable Roman-inspired urban atmosphere. As the first and last point of contact for our guests, you will set the tone for hospitality excellence while acting as a key communication bridge between guests, management, and the Front of House team.
What You'll Deliver
Guest Experience & Hospitality
- Create exceptional first and lasting impressions for every guest
- Welcome guests with warmth, professionalism, and genuine enthusiasm
- Anticipate guest needs and deliver personalized, refined hospitality
- Foster a welcoming and memorable atmosphere that reflects the e Fiori brand
- Handle guest concerns, special requests, and service recovery situations with discretion and professionalism
- Ensure every interaction reflects the highest standards of hospitality
VIP & Guest Relations Management
- Manage VIP guest experiences from reservation through departure
- Maintain detailed guest profiles, including preferences, anniversaries, birthdays, allergies, and special accommodations
- Coordinate personalized touches and guest recognition initiatives
- Communicate VIP information and special requests to management, culinary, and service teams
- Build relationships with regular guests and cultivate guest loyalty
Reservation & OpenTable Management
- Serve as the primary administrator for OpenTable reservations, implementing managers’ strategy
- Oversee reservations, waitlists, seating assignments, and walk-in traffic
- Optimize reservation inventory to maximize guest experience and operational efficiency
- Maintain accurate and updated guest notes, profiles, and dining history
- Manage reservation pacing and seating strategies throughout service
- Respond to guest inquiries and reservation requests via phone and online channels
- Respond to OpenTable reviews and guest feedback when requested by management
Dining Room Flow & Chit Coordination
- Execute and coordinate Front of House chit management to maintain proper dining room pacing
- Collaborate closely with managers, servers, bartenders, food runners, and support staff to ensure smooth service execution
- Monitor table turns, reservation timing, and seating rotation throughout service
- Identify and proactively address bottlenecks impacting guest experience
- Maintain continuous awareness of dining room capacity and operational flow
Leadership & Team Development
- Lead, mentor, and support the host team
- Train new hosts on service standards, hospitality expectations, and reservation systems
- Conduct pre-shift host briefings and communicate operational updates
- Ensure adherence to appearance, professionalism, and service standards
- Lead by example through professionalism, accountability, and hospitality excellence
Operations & Administrative Responsibilities
- Demonstrate proficiency with OpenTable and Toast integrations
- Assist with opening and closing Front of House procedures
- Answer phones professionally and manage guest communications
- Assist with private dining inquiries, large party reservations, and special events
- Maintain organization, cleanliness and preparedness as well as presentation of the host stand, reception area, and entry
- Ensure guest lavatories are clean, stocked, and maintained with candles, hand soaps, custom hand towels, amenities, and presentation standards reflective of the e Fiori experience
- Support management with guest experience initiatives and administrative tasks as needed
Qualifications
Required
- Minimum 3 years of experience in upscale dining, refined professional environments
- Proficient with OpenTable reservations platform
- Strong understanding of dining room pacing, reservation strategy, and guest flow management
- Experience managing VIP guests and special accommodations
- Exceptional communication, leadership, and organizational skills
- Ability to remain calm, confident, and professional in a fast-paced environment
Preferred
- Previous Lead Host, Guest Relations, Concierge, or Hospitality Leadership experience
- Experience with Toast POS systems and integrations
- Experience training and mentoring Front of House teams
- Familiarity with luxury hospitality service standards
- Experience with Tripleseat event software
Performance Expectations
Success in this role will be measured by:
- Guest satisfaction and hospitality standards
- VIP guest recognition and retention
- Reservation accuracy and effectiveness
- Dining room pacing and seating efficiency
- OpenTable profile completeness and guest note management
- Host team performance and development
- Positive guest feedback and online reputation support
- Maximizing reservations to meet management goals
The e Fiori Standard
At e Fiori, hospitality begins before a guest is seated and continues long after they leave.
We believe:
Presence over procedure
Awareness over routine
Experience over transaction
The Lead Host & Guest Experience Coordinator is the curator of our guests' first and lasting impression. Success in this role requires emotional intelligence, anticipation, attention to detail, and an unwavering commitment to hospitality.
Every guest should feel recognized, valued, and genuinely welcomed.
Compensation
- Competitive compensation based on experience, leadership background, and hospitality expertise.
Benefits
- Access to 401(k) with an opportunity to earn up to 3.5%
- Access to Health, Dental and Vision Insurance
- Growth and Advancement Opportunities
- Employee dining discount
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
