Title: Customer Service Technician (Part-Time) - Norton CSC 02698
State Role Title: Office and Administrative Support Occupations
Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.
Pay Band: 3
Agency: Department of Motor Vehicles
Location: NORTON CSC
Agency Website: dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
Join the Virginia DMV Team in Norton – Customer Service Technician (Part-time) Position Available
Are you passionate about helping others and seeking a meaningful career with growth potential? The Virginia Department of Motor Vehicles (DMV) seeks a dedicated, customer-focused professional to join our Norton Customer Service Center team. We’re hiring a Customer Service Technician eager to deliver top-tier service and thrive in a fast-paced, team-oriented environment.
As a Customer Service Technician, you’ll be the face of the DMV, helping customers navigate important transactions and services. Your responsibilities may include:
Clearly explaining DMV policies, procedures, and regulations.
Issuing identification cards and processing customer applications
Administering vision screenings, knowledge exams, and in-car road tests
Processing vehicle registrations, titles, tax and fee payments, and other DMV services
Comprehensive training will be provided to set you up for success in your role.
We're interested in speaking with you if you have strong customer service and problem-solving skills, a willingness to learn, and a desire for a career with growth opportunities.
This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.
The Virginia Department of Motor Vehicles (DMV), based in Richmond, proudly serves over 6.2 million licensed drivers and ID cardholders, and over 8.4 million registered vehicles across the Commonwealth. Beyond individual customers, DMV supports a wide range of partners, including automobile dealers, fuel tax clients, rental agencies, driving schools, other government entities, local municipalities, and nonprofit organizations.
At DMV, we are guided by our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). These aren’t just words on a wall—they shape how we work, connect, and serve daily.
Minimum Qualifications
- Customer service experience working in a fast-paced environment.
- Experience using a personal computer or other automated systems.
- Excellent oral and written communication skills.
- Flexibility to work M-F and Saturday.
- Strong organizational, time management, problem-solving, and multitasking skills.
- Must have attention to detail, accuracy and complete assignments on time.
- Driving records should have a point balance of less than six demerit points and no major convictions.
- Experience working in a team or group environment.
- Can lift 10 – 25 pounds
Additional Considerations
NA
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, the DMV will be notified of any convictions for moving violations, including license suspensions.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume includes the duties and years of experience associated with your work experience so your skills are assessed properly during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: (804) 367-0528
Email: [email protected]
In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
