Top 30 Patient access occupations Jobs in Norton, Va

Patient Access Associate Specialist
Ensemble RCM LLC —Norton, VA
- $17.00 - $18.15 an hour
- Full-time
- Acute care
- Hospital
- High school diploma or GED
- Tuition reimbursement
1d
Patient Service Representative (8a-430p) - Norton, VA
Ballad Health —Norton, VA
- $15.50 - $22.09 an hour
- Full-time
- HIPAA
- High school diploma or GED
- No travel
9d
Customer Service Representative - Full Time - Norton
Frontier Health —Norton, VA
- Full-time
- Office
- High school diploma or GED
- Typing
Ward Clerk (6a-230p) Surgery - Norton, VA
Ballad Health —Norton, VA
- $12.77 - $18.14 an hour
- Full-time
- Surgery
- Hospital
- Computer literacy
Patient Service Representative - Strong Futures (8a-5p) - Norton, VA
Ballad Health —Norton, VA
- $15.50 - $22.09 an hour
- Full-time
- HIPAA
- High school diploma or GED
- No travel
1d
Patient Service Representative (8a-5p) - Big Stone Gap, VA
Ballad Health —Big Stone Gap, VA
- $15.50 - $22.09 an hour
- Full-time
- HIPAA
- High school diploma or GED
- No travel
Admissions Coordinator
Wildwood Recovery Center —Clintwood, VA
- Addiction Medicine
- HIPAA
- Residential
Quick Apply
14d
Admissions Clerk
Appalachian Regional Healthcare, Inc. —Whitesburg, KY
- Full-time
- Hospital
- Inpatient
- High school diploma or GED
- On-the-job training
7d
Customer Care Representative - On Site
Medical Transportation Management (MTM, Inc.) —Norton, VA
- $17 an hour
- Overnight shift
- Computer literacy
- Office
- Typing
- Continuing education credits
- Health savings account
Quick Apply
Customer Care Representative (Overnight - 3rd shift) - On Site
Medical Transportation Management (MTM, Inc.) —Norton, VA
- $17 an hour
- Overnight shift
- Computer literacy
- Typing
- In-person
- Continuing education credits
- Health savings account
Quick Apply
Dental Receptionist
Lee Family Dental —Pennington Gap, VA
- $20 - $25 an hour
- Full-time
- Dental office
- HIPAA
- Typing
- Health insurance
- 401(k)
Quick Apply
8d
Patient Service Representative (8a-5p) - Clintwood, VA
Ballad Health —Clintwood, VA
- $15.50 - $22.09 an hour
- Full-time
- HIPAA
- High school diploma or GED
- No travel
Referral/Pre-Certification Coordinator (8a-430p) - Big Stone Gap, VA
Ballad Health —Big Stone Gap, VA
- $16.25 - $23.13 an hour
- Full-time
- Writing skills
- HIPAA
- Mid-level
Referral/Pre-Certification Coordinator (7a-530p) - Big Stone Gap, VA
Ballad Health —Big Stone Gap, VA
- $16.25 - $23.13 an hour
- No weekends
- HIPAA
- Mid-level
- High school diploma or GED
Referral/Pre-Certification Coordinator (8a-5p) - Big Stone Gap, VA
Ballad Health —Big Stone Gap, VA
- $16.25 - $23.13 an hour
- Full-time
- Writing skills
- HIPAA
- Mid-level

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Patient Service Representative (8a-430p) - Norton, VA
Ballad Health —Norton, VA
The duties of the PSR may include, but are not limited to: updating and scheduling patient appointments, retrieving daily patient data for appointments and…
$15.50 - $22.09 an hour
9d
Patient Service Representative - Strong Futures (8a-5p) - Norton, VA
Ballad Health —Norton, VA
The duties of the PSR may include, but are not limited to: updating and scheduling patient appointments, retrieving daily patient data for appointments and…
$15.50 - $22.09 an hour
1d

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Patient Access Associate Specialist

Ensemble RCM LLC -
Norton, VA

Apply Now

Job Details

Full-time
$17.00 - $18.15 an hour
1 day ago

Benefits

Tuition reimbursement

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position pays between $17.00 -18.15/hr based on experience

**This position is on-site, and candidates must be able to work on-site at Ballad - Norton Community Hospital, Norton, VA

The Opportunity:

The Patient Access Associate Specialist plays a critical role in ensuring a seamless and positive patient experience by accurately managing patient registration and access processes within the healthcare revenue cycle. This role ensures data integrity, regulatory compliance, and a positive patient experience while directly influencing revenue cycle KPIs such as registration accuracy, point-of-service collections, and first-pass claim rates. Serves as the first point of contact for patients onsite in healthcare facilities and are essential in supporting clinical and financial operations for financial health through accurate data entry, auditing, and communication.

Job Responsibilities:

Patient Access Associate Specialist are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
Patient Access Associate Specialist will be held accountable for point of service goals as assigned.
Patient Access Associate Specialist are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
Patient Access Associate Specialist are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
The Patient Access Associate Specialist explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
Responsible for accurately screening medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.

Required Experience:

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Minimum Education:

High School Diploma/GED Required

Certifications:

CRCR Required within 6 months of hire (Company Paid)

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

Innovation
Work-Life Flexibility
Leadership
Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble

Apply Now

Refine Your Search

patient access occupations jobs in norton, va

Patient Access Associate Specialist

Patient Service Representative (8a-430p) - Norton, VA

Customer Service Representative - Full Time - Norton

Ward Clerk (6a-230p) Surgery - Norton, VA

Patient Service Representative - Strong Futures (8a-5p) - Norton, VA

Patient Service Representative (8a-5p) - Big Stone Gap, VA

Admissions Coordinator

Admissions Clerk

Customer Care Representative - On Site

Customer Care Representative (Overnight - 3rd shift) - On Site

Dental Receptionist

Patient Service Representative (8a-5p) - Clintwood, VA

Referral/Pre-Certification Coordinator (8a-430p) - Big Stone Gap, VA

Referral/Pre-Certification Coordinator (7a-530p) - Big Stone Gap, VA

Referral/Pre-Certification Coordinator (8a-5p) - Big Stone Gap, VA

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