Top 63 Customer support Jobs in Norton Va

Retention Customer Service Associate
Foundever —Wise, VA
- $17.50 an hour
- No weekends
- 18 years or older
- Office
- High school diploma or GED
- Paid training
- Health insurance
Customer Care Representative - On Site
Medical Transportation Management (MTM, Inc.) —Norton, VA
- $17 an hour
- Overnight shift
- Computer literacy
- Office
- Typing
- Continuing education credits
- Health savings account
Quick Apply
Customer Service Representative - Full Time - Norton
Frontier Health —Norton, VA
- Full-time
- Office
- High school diploma or GED
- Typing
14d
Customer Care Representative (Overnight - 3rd shift) - On Site
Medical Transportation Management (MTM, Inc.) —Norton, VA
- $17 an hour
- Overnight shift
- Computer literacy
- Typing
- In-person
- Continuing education credits
- Health savings account
Quick Apply
Customer Service Representative
Foundever —Wise, VA
- $17 an hour
- Weekends as needed
- HIPAA
- High school diploma or GED
- In-person
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
QUIPT HOME MEDICAL INC —Norton, VA
- Microsoft Excel
- High school diploma or GED
- Typing
- Paid holidays
- Disability insurance
Quick Apply
Technical Customer Support Representative
Foundever —Wise, VA
- $17 an hour
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Norton, VA
- $13.00 - $13.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Wise, VA
- $12.80 - $13.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Saint Paul, VA
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Pennington Gap, VA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
7d
Bilingual Customer Retention Representative (Remote)
Globe Life And Accident Insurance Company —United States
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Dental insurance
Quick Apply
Account Manager
PROSITES INC —United States
- $23.00 - $26.92 an hour
- Overtime
- Remote
- Mid-level
- 3 years
- Business development
Quick Apply

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Customer Care Representative - On Site
Medical Transportation Management (MTM, Inc.) —Norton, VA
Handle inbound calls from members, clients, and facilities. Take on 60–80 calls per day (Mondays may see higher volume). Health, dental, and vision insurance.
$17 an hour
Quick Apply
Customer Care Representative (Overnight - 3rd shift) - On Site
Medical Transportation Management (MTM, Inc.) —Norton, VA
Handle inbound calls from members, clients, and facilities. Take on 60–80 calls per day (Mondays may see higher volume). (Also, extra pay for weekend shifts).
$17 an hour
Quick Apply

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Retention Customer Service Associate

Foundever -
Wise, VA

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Job Details

$17.50 an hour

Benefits

Paid training
Internal mobility program
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Req ID#: 410486

Wise, Virginia, US

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Job Description:
Retention Associate

Foundever is hiring Retention Customer Service Associates in Wise, VA! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by helping prevent customer cancellations, resolving concerns, reinforcing product value, and offering the best-fit solutions to keep customers engaged.

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location Requirements

Must live within the commuting range and be able to work on site at 10431 Pinnacle Drive, Wise, VA. 24293

Benefits

Pay: $17.50/hour
Weekends Off!
100% paid training
Dedicated time for skill development
Benefits including medical, dental, life, and vision insurance
Employee Assistance Program (EAP)
401k retirement plan with company match
Employee discounts
Referral bonuses
Internal Mobility (84% of our managers are promoted within)
Qualifications

Strong empathy and desire to resolve concerns
Critical thinking skills to customize options based on customer needs
Exceptional communication skills, specifically in de-escalation and rapport
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background
Key Responsibilities

Authentication and policy adherence: Verify identity, authenticate account holders/authorized users, and capture required consents; protect CPNI/PII at all times.
Save assessment: Explore needs, service experience, price sensitivities, and product fit; identify eligible offers per the current catalog and approval matrix.
Offer presentation: Clearly disclose pricing, term/renewal conditions (if any), taxes/fees, equipment, installation/return requirements, and any impacts on other services; avoid misrepresentation.
Order and account actions: Execute plan changes, credits/adjustments within authority thresholds, equipment swaps, and scheduling; provide confirmations and customer recaps.
Technical/billing triage: Perform light troubleshooting and billing review sufficient to remove friction; transfer complex technical or billing issues to designated support queues per routing rules.
Cancellation processing: Honor explicit cancellation requests; provide required disclosures (equipment return, final billing, number porting/E911 for Voice) and document reason codes.
Win-back handling: Where applicable, handle inbound contacts from recently disconnected customers and re-establish service using approved win-back offers.
Escalation and anomalies: Escalate fraud/safety concerns, atypical account situations, or system defects promptly through defined channels.
Quality and compliance: Participate in call recording/monitoring; maintain minimum QA scores; remediate deficiencies based on coaching and audits.
About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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Work Location: In person

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Refine Your Search

customer support jobs in norton va

Retention Customer Service Associate

Customer Care Representative - On Site

Customer Service Representative - Full Time - Norton

Customer Care Representative (Overnight - 3rd shift) - On Site

Customer Service Representative

Customer Service Representative

Technical Customer Support Representative

Customer Service Associate I

Customer Service Associate I

Customer Service Associate

Pharmacy Customer Service Associate

Bilingual Customer Retention Representative (Remote)

Account Manager

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