Position Title
Information Technology (IT) Specialist II (2 Positions)
Position Type
Classified Full Time
Number of Months Assignment
12
Starting Date
As soon as possible
Current Work Schedule
Monday – Friday 8:00am – 4:30pm (days and hours may change depending on Districts needs)
Salary
$7,376.22 to $9,441.99 monthly. – Successful candidate will start at step 1 except in cases where District deems appropriate.
Department
Information Technology (Dept)
About Rio Hondo College
About Río Hondo College
Río Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic-Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first-time, full-time college students through our Río Promise program. We are proud to acknowledge that many of our students have transferred to high ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College to name a few.
Strengths
Our caring and dedicated student-centered staff, faculty, and administrators are devoted to the advancement of educational justice, equity, and opportunity for all our students. Our College’s 900 employees, with close to 600 faculty, hold themselves accountable for the academic success of disproportionately impacted student populations. Our entire staff, with unwavering team collaboration, work hard to ensure our students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color.
Río Hondo College is committed to the recruitment of qualified and diverse employees who are dedicated to our students’ success. We recognize that diversity in an academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are steadfast in our hiring practices and staff development processes which reinforce the goals of equal opportunity, diversity, and inclusion. Our practices and processes also support the importance of a workforce that reflects the community and the diverse student population we serve.
Río Hondo College employs approximately 55% tenured track faculty of color; 60% part-time faculty of color; 85% classified staff of color; and 50% administrators of color.
Río Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State Universities, a bachelor’s degree in Automotive Technology, more than 60 certificates, a Pathway to Law School, dual enrollment with K-12 districts, state championship speech & debate team, top-notch athletic teams, student leadership opportunities, travel abroad experiences and more.
In collaboration with the communities in Pico Rivera, Santa Fe Springs, El Monte, South El Monte, Whittier, portions of Norwalk, La Mirada, Downey, La Puente, the City of Industry, Los Nietos and Avocado Heights, Río Hondo College provides an exceptional academic curriculum to meet the unique needs of our region and strengthen our communities.
Basic Function
Under the direction of an administrator or manager, performs day-to-day routine technical support services and functions for District computers, networks, and devices; performs moderately complex problem resolution and technical support to Information Technology (IT) end users related to the operation and use of personal computer (PC) and peripheral equipment, local and wide area networks, internet, and intranet services as well as a variety of routine server and software program and application platform connections.
Representative Duties
1. Installs, assembles, operates, tests, and coordinates the maintenance and repair of routine data communications hardware including but not limited to network hubs, personal computers, switches, and diagnostic test equipment. E
2. Troubleshoots, diagnoses, resolves, and documents first-level hardware, software, and peripheral technical issues; assists end users with technical issues; escalates more complex issues to Lead staff or management, as needed. E
3. Reviews, sets up, and performs preventative maintenance and minor repairs; schedules maintenance for campus computers, printers, and related equipment; follows up and facilitates more complex repairs with vendors or internal IT staff; notifies appropriate staff and management, as needed. E
4. Assists with the maintenance of PCs, Mac computers, and the District’s network and server environment. E
5. Performs routine set up and installation of PC hardware, software, operating systems, and peripheral equipment; troubleshoots, diagnoses, and resolves software and/or hardware malfunctions within their level of expertise. E
6. Assists IT staff with technology moves including but not limited to computers and peripheral equipment as needed for District staff. E
7. Installs, operates, and maintains telephone communications equipment. E
8. Partners with other department staff during the installation and implementation of new computers, printers, and peripheral equipment including but not limited to cables and connectors, the installation of servers and related communication equipment. E
9. Maintains network systems and servers; installs and configures network software and interfaces at workstation level; maintains network security; configures internet browser and email software; assigns and maintains email accounts and webpages for District departments. E
10. Installs, tests, updates, and deploys images for computer lab and PCs throughout the District. E
11. Troubleshoots telephone switch problems, modifying phone systems’ database, initiate adds and changes to telephone system, installs telephone instruments, and interfaces with telephone system vendors to evaluate and fix problems. E
12. Maintains contact with vendors and distributors to keep abreast of equipment upgrades, new computers, and related equipment. E
13. Recommends, controls, and monitors off-campus vendor repair activity for computers, printers, and related equipment when off-campus repairs are required. E
14. Maintains parts and hardware location inventory; maintains computer and printer spare parts inventory and makes recommendations on the type and number of parts to be purchased to maintain a minimum inventory. E
15. Provides recommendations on the purchase of hardware, software, and peripherals; assists with obtaining quotes for services and/or products; prepares requisitions for equipment as directed. E
16. Ensures compliance with technical standards and software copyright laws. E
17. Assists in preparing, updating, and maintaining a variety of department and/or technical documentation including but not limited to records, logs, and reports related to department procedures, repairs, and maintenance of computer software, hardware, and peripherals. E
18. Assists other departments in determining their technology needs. E
19. Trains and assists the instructional assistants when assigned to college computer labs. E
20. Attends training classes, seminars, and workshops on new computer technology as required. E
21. Performs a variety of clerical and administrative responsibilities in support of the department’s day-to-day activities and/or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms; opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment; enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed; follows-up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E
22. Attends a variety of meetings, conferences, trainings, seminars, and professional development opportunities as requested. E
23. Performs related duties that support the overall objective of the position.
Knowledge and Abilities
Knowledge of:
- District and college policies, procedures, rules, and regulations related to the area of assignment.
- California Education Code and Title V as it relates to the area of assignment.
- Federal Educational Rights and Privacy Act (FERPA).
- College policies and procedures related to the area of assignment.
- General methods and procedures of operating computers and related peripheral equipment.
- Principles and practices of electronics related to computer hardware and peripherals.
- Federal, state, and local laws, codes, and regulations pertaining to the use of computer hardware and software.
- Current computer hardware, software, and related peripheral equipment.
- Operating system architecture, commands, and components applicable to District computer platforms.
- Desktop computers, including hardware and software installation, operation and maintenance.
- Methods, principles, practices, and techniques for troubleshooting and determining the causes of system, computer, and PC hardware problems and device errors and failures.
- Computer networking system and software applications.
- Public contracts and legal terminology associated with purchasing and approval processes in higher education or public sector environment.
- Voice and/or data technology and telephone equipment communications.
- Electronic theory and circuit analysis skills.
- Operations in the Microsoft Windows/Office, MAC, and Cloud environments.
- Advanced diagnostics and utilities software.
- Computer related communication equipment such as printer interfaces and switches.
- PC and Mac computer configuration principles and a wide variety of desktop personal printers.
- Principles, practices, and techniques of training and providing technical assistance and instruction to end users.
- Repair tools, materials, and electronic testing equipment used in the diagnosis, overhaul, repair, and maintenance of computer and related equipment.
- Cloud-based management tools and end point device management.
- Computer software programs, applications, databases, and Enterprise Resource Planning (ERP) systems; computer hardware and peripheral equipment related to the area of the assignment.
- Federal, state, and local laws, codes, and regulations and District policies and practices pertinent to the area of responsibility.
- Record-keeping, filing, file sharing, and filing system methods and techniques.
- Best practices and procedures on use of various office equipment.
- Correct English usage, grammar, spelling, punctuation, and vocabulary.
- Effective communication techniques and interpersonal skills using tact, patience, and courtesy.
- Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
Ability to:
- Independently perform the essential responsibilities of the position.
- Assess situations accurately in order to take an appropriate course of action.
- Troubleshoot, diagnose, and resolve computer and PC hardware and software problems and failures of varying difficulty efficiently and effectively.
- Install and configure PCs, peripheral equipment, devices, and other technology tools.
- Read, understand, and interpret technical manuals, documentation, schematics, blueprints, and other materials applicable to the area of assignment.
- Learn and apply emerging technologies and advances as necessary to perform the duties in an efficient, organized, and timely manner.
- Prepare clear, concise, and accurate documentation, reports, and other written materials of work performed.
- Maintain repair schedules with minimal supervision.
- Maintain documents, records, and files within department guidelines and processes.
- Plan, organize, and prioritize workload to meet schedules and timelines.
- Exercise tact and diplomacy in dealing with sensitive and complex issues and situations.
- Understand and follow verbal and written directions.
- Effectively communicate both verbally and in writing.
- Communicate with students, staff, and the public in person and via a variety of communication modalities using various technology resources.
- Utilize computer software programs, applications, and databases; computer hardware and peripheral equipment related to the area of assignment.
- Establish and maintain cooperative working relationships with those encountered in the course of work.
Education and Experience
- High school graduation or General Educational Development (GED); AND
- Some college-level coursework in computer science, information systems, or related discipline.
- Three (3) years of progressively responsible experience providing technical support in an information systems environment; installing and maintaining computer software and hardware in a network environment.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Foreign Degrees
Any degree from a country other than the United States, including Canada and Great Britain, must be evaluated by an Evaluation Service prior to the closing date. Certification must be attached with copies of transcripts.
License Certificates/Credentials
CERTIFICATES, LICENSES, OR OTHER REQUIREMENTS:
- May be required to travel for various off-site meetings, trainings, conferences, and or events in support of the overall objective of the position.
Desired Qualifications
- Associate Degree with coursework in Computer Science, Information Technology, or related discipline.
- Certifications in any of the following:
- Comptia A+, Network , Security +, MS-900, AZ-900, CYSA, SC-200
Distinguishable Characteristics
The Information Technology (IT) Specialist II is the journey-level technical classification within the Information Technology Specialist series. The incumbent performs routine to moderately advanced services to information technology end users; assists end users in the effective use of computer hardware, standard software, peripheral equipment, devices, and other technology tools to meet the District’s operating and business requirements. The IT Specialist II diagnoses, troubleshoots, and resolves problems within the incumbent’s level of expertise.
The IT Specialist II is distinguished from the Lead Information Technology (IT) Specialist in that the latter is the senior, lead classification within the IT Specialist series. The incumbent performs complex installation, configuration, troubleshooting, maintenance, and repair of hardware, software, servers, networks, and operating systems requiring more technical experience and knowledge of the District’s information technology infrastructure and operating environment. The Lead IT Specialist exercises a high-degree of independent judgement, specialized knowledge, and experience in executing the assigned responsibilities of the position.
Working Conditions
PHYSICAL DEMANDS:
While performing the duties of this job, employees are regularly required to sit or stand for extended periods of time; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel, operate personal computers and other standard office equipment; and reach with hands and arms.
Specific vision abilities required by this job include close vision, ability to distinguish basic shades and colors and the ability to adjust focus.
Employees are frequently required to walk and stand and occasionally lift up to 50 pounds.
MENTAL DEMANDS:
While performing the duties of this class, incumbents are regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information and skills; perform highly detailed work on multiple, concurrent tasks; and interact with District, students, vendors and others encountered in the course of work, some of whom are dissatisfied or abusive.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees work under typical office conditions, with constant interruptions, and the noise level may vary depending on activities of the office.
Employees in this classification are required to perform the essential responsibilities of the position which may require working in a variety of locations and spaces including but not limited to under desks, in enclosed or confined spaces, tunnels, crawlspaces, basements, attics, ceiling raceways, conduits, ladder racks, boiler rooms, roofs, and/or trailers; work may be performed where electrical or mechanical equipment and/or technology is housed, airborne dust and particles, extreme temperatures and humidity, fumes and the risk of electrical shock; the noise level may be loud and some work may involve climbing ladders and working in precarious places.
The Americans with Disabilities Act (ADA) requires us to identify the essential duties/functions of the position. We have indicated those duties with an E on the job description.
Position Description
Applications are currently being accepted for the IT Specialist II position. This is a Full-Time 100%, 12-month position.
Special Instructions to Applicants
Additional Information
The Immigration Reform and Control Act requires the District obtain documentation from every individual who is employed which verifies identity and authorizes his/her right to work in the United States. Successful candidate is responsible for verifying all prior work experience and providing all academic transcripts for purposes of salary placement. As a condition of employment, the selected applicant must provide a set of fingerprints (at the applicant’s expense) taken by an official LiveScan agency. For positions requiring a valid California driver’s license, proof of insurability is required. Applicants who are protected under the Americans with Disabilities Act and require accommodations for completing the application process, testing (if required for position), or the interview, due to a disability, please notify the Human Resources Office.
A copy of this announcement will be provided in Braille to visually impaired applicants upon request.
Commitment to Diversity
All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.
Cancel RTF Policy
WE RESERVE THE RIGHT TO RE-OPEN, RE-ADVERTISE, DELAY OR CANCEL FILLING THIS POSITION.
THIS RECRUITMENT MAY BE USED TO FILL FUTURE VACANCIES.
EEO Statement
Rio Hondo College is committed to employing qualified administrators, faculty and staff members who are dedicated to student success. The Board recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates.
