Top 89 Call center representative Jobs in Norwell, Ma

Contact Center Representative
North Easton Savings Bank —Whitman, MA
- Full-time
- Computer literacy
- Writing skills
- English
1d
Sales Administrative Assistant – Sales Support | Hybrid
SGF Global —Boston, MA
- $32.85 an hour
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
6d
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Customer Service Representative - Remote
Power Finance Texas —Boston, MA
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
2d
Customer Service Representative / Inbound Call Center
South Shore Health —Weymouth, MA
- $18.20 - $26.00 an hour
- Part-time
- Hospital
- Windows
- Typing
- Paid holidays
Call Center Agent
Foxfruit —Boston, MA
- $3,775 - $4,375 a month
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
2d
Part Time Patient Service Representative II
Optum —Norwood, MA
- $18 - $32 an hour
- 8 hour shift
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
Customer Service Representative
Minuteman Plumbing, Heating & Cooling —Hingham, MA
- $25 - $40 an hour
- Full-time
- Background check
- Residential
- Computer skills
- Paid training
- Health insurance
Quick Apply
Virtual Consumer Service Representative
Lifetime Brands —Medford, MA
- $16 - $17 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Enrollment Contact Representative
Northeastern University —Dedham, MA
- $23.02 - $31.66 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Organizational skills
- Health insurance
- Dental insurance
Customer Service Representative
George Washington Toma —East Weymouth, MA
- $19 - $24 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Call Center Representative
Jordan's Furniture —Taunton, MA
- $22 - $24 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
14d
Customer Service Representatives, Temporary (SY26-27)
Boston Public Schools —Boston, MA
- $25 an hour
- Temporary
- Computer science
- Computer Science
- Writing skills
Call Center Representative - Brockton
Rockland Trust —Brockton, MA
- $20 - $24 an hour
- High school diploma or GED
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Health insurance
Customer Support Specialist
Eastern Bank —Brockton, MA
- From $21 an hour
- Weekends as needed
- Bilingual
- Sales
- Writing skills
Quick Apply
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
Part Time Call Center Representative (30+ Hours)
Rockland Trust —Plymouth, MA
- Part-time
- High school diploma or GED
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Health insurance
Call Center Agent Per Diem
Harbor Health Services, Inc. —Dorchester, MA
- $19.50 - $25.58 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
Fares Call Center Representative
LinQ Global Group —Quincy, MA
- Contract
- Spanish
- Writing skills
- English

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Contact Center Representative

North Easton Savings Bank -
Whitman, MA

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Computer operation
Managing customer accounts
Confidential information handling
Account maintenance
Computer literacy
Writing skills
English
High school diploma or GED
Desktop applications
Typing
Account management
Industry knowledge of retail banking
Customer data entry

Full Job Description

Description:

Position Summary

The Contact Center Representative provides customer sales and service by telephone, email, and other forms of electronic communication. Uses written correspondence and the Internet to assist customers. Substantial knowledge of North Easton Savings Bank’s products and services is required to ensure that information communicated to the customer is accurate and complete. Receives incoming telephone calls and other communications from customers needing assistance with existing accounts, purchasing products, and opening new accounts. Places outgoing telephone calls to customers in connection with specific service requests, or to welcome them to new services and answer questions. Uses the telephone, the Internet, email, and other tools to communicate with the customer verbally and in writing, both electronically and on paper.

Essential Job Functions/Responsibilities

The essential functions include, but are not limited to the following:

Handle questions and product inquiries from customers.
Recommend appropriate products and place orders for customers.
Handle complaints and other customer requests.
Welcome customers to bank Websites, products, and services.

Expert in providing pleasant and professional telephone follow-up services to customers in accordance with sales and marketing guidelines established by North Easton Savings Bank. Proficient with computer systems, including keyboarding, typing, data entry, operation of a computer mouse, social media, and web navigation skills.

Works to meet and exceed sales and service goals set by North Easton Savings Bank. Goals include, but are not limited to, the following categories:

Contact quality goals.
Sales goals.
Productivity goals such as the number of contacts handled each day and average contact length.
Effective use of customers' time (average work time per call).
Greet and assist customers in a friendly, professional manner according to North Easton Savings Bank’s quality standards.
Process customer inquiries and answer questions related to deposits, withdrawals, payments, general ledger entries and negotiable instruments sales.
Achieve monthly sales/referral goals.
Provide customers with assistance or direct them to the appropriate person as it relates to other bank services.
Understand and adhere to bank policies and procedures for daily operations, security, and compliance.
Attend all required regulatory training and other internal training as provided.
Other duties related to the position.

Supervisory Responsibilities

None.

Requirements:

Minimum Qualifications (Education/Knowledge, Skills, & Abilities)

High School Diploma (or equivalent).
Minimum 2 years’ experience in a customer-facing retail banking environment.
Proficient in locating information using online computer reference systems, Web-based applications, and printed documents.
Possesses professional communication ability including active listening and customer service skills, is articulate, speaks English fluently, and uses proper diction and grammar.
Able to always enunciate clearly and pace his or her conversation with that of the person they are speaking to.
Maintains a dialog with the customer while simultaneously processing information and documenting customer responses using a computerized scripting, account management, and reference system.
Able to use a computer, mouse, and keyboard with proficiency.
Basic Web navigation skills and experience.
Able to deal with customers under circumstances requiring tact and diplomacy.
Strong interpersonal skills.
Strong verbal and written communications skills.
Able to handle confidential information.

Physical Demands

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Work Environment

This job operates in a bank branch office. It is a professional environment.

Note

The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace.

NESB123

PI19bab5e80406-25404-41107606

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Refine Your Search

call center representative jobs in norwell, ma

Contact Center Representative

Sales Administrative Assistant – Sales Support | Hybrid

Admin I Customer Care Representative

Customer Service Representative - Remote

Customer Service Representative / Inbound Call Center

Call Center Agent

Part Time Patient Service Representative II

Customer Service Representative

Virtual Consumer Service Representative

Patient Experience Representative- ORL Call Center

Enrollment Contact Representative

Customer Service Representative

Customer Service Call Center Representative

Customer Service Representatives, Temporary (SY26-27)

Call Center Representative - Brockton

Customer Support Specialist

Call Center Representative

Part Time Call Center Representative (30+ Hours)

Call Center Agent Per Diem

Fares Call Center Representative

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