Ocean House Management
Butler
A Place Unlike Any Other.
The Ocean House Collections includes 3 luxury properties.
The Ocean House features 49 luxury guest rooms, 20 signature suites and 7 private villa vacation homes. 12,000 square foot OH! spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season.
The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.
The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities and resort activities at both Ocean House and Weekapaug Inn.
Scope of Position
The Ocean House Butler delivers unique services and amenities carefully tailored to each guest staying at the hotel. With the highest level of sophistication, discretion, and anticipation The Butler greets every guest at the doorsteps of our world-famous hotel. No guest request remains unanswered. The finest amenities paired with personal attention by a dedicated Ocean House Butler await every guest throughout their stay. Traditional Butler Services are matched with the demands of today’s luxury traveler to create memorable experiences throughout.
Hourly Staff Schedule Requirements
All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday thru Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.
Key Relationships
Reports to: Butler Manager
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Act as the final gatekeeper for room preparedness and fulfilment of guest request / preference items as collected by the Guest Relations Team. This includes room cleanliness and final inspection, special request delivery, floral and amenity delivery, personal stationery delivery, evening refresh, mini bar restocking, kitchen restocking, and luggage delivery and retrieval.
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Facilitate garment pressing and footwear service upon request.
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Touch each room daily refreshing the mini bar, assist with departure plans on the day prior to departure. Assist guests upon departure.
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Supervise all Housekeeping staff to ensure all guestrooms and suites are cleaned and maintained to the highest standard.
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Coordinate with Housekeeping the timing for occupied guestrooms servicing based on guest’s preference.
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Keep inventory of every minibar item and coordinate refilling as needed.
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Meet arriving guests at the bedroom following their check-in.
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Offer detailed orientation of butler services, welcome amenity, and fresh bucket of ice upon arrival of guest.
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Assist guest with any other request or wish. Anticipate guests' needs.
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Inspect the housekeeping pantry on each floor and keep inventory of all items. Inform housekeeping when items need to be replenished.
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Coordinate guest requests with Guest Relations and colleagues. Using Alice when possible.
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Answer telephone in a professional manner; promptly follow through on any guest needs or requests.
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Communicate thoroughly and professionally with all departments regarding guest needs and requests.
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Maintain accurate knowledge of all offerings, hours of operation, and in-house events.
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Be knowledgeable of information regarding the general local area.
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Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
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Maintain cleanliness of work area, always orderly and properly stocked.
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Complete assigned duties within each shift, passing on any information needed to incoming staff to ensure a flawless transition between shifts.
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Maintain high level of confidentiality with all guest information, guest activity, and property events.
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Maintain appearance and uniform standards.
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Develop and maintain positive communication and teamwork with all co-workers and supervisors, communicate thoroughly and professionally with all departments regarding guest needs and requests.
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Handle all guest service opportunities in an immediate and professional manner. Ensure all opportunities are communicated out to management and logged into ALICE.
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Follow all policies and procedures put forth by The Ocean House Collection.Deliver excellent customer service in an efficient manner while acknowledging and greeting guests.
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Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards.
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Communicate throughout the day with all departments to ensure total guest satisfaction.
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Manage administrative functions in accordance with established standards.
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Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards.
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Deliver messages, faxes, packages to guests, and guest request items to room.
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Assist guests with laundry service.
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Deliver dry cleaning to guest rooms once returned.
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Other duties as assigned.
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Responsible for practicing, managing and promoting OHM’s Mission and Values so that it becomes an intricate part of the everyday operation
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Represent the Company with a positive attitude and professional attire Follow sustainability guidelines and practices related to Ocean House Collection’s sustainability programs
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Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.
Required Job Knowledge, Skills, Qualifications, and Education:
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Fluency in English both verbally
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Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations
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Uphold the Company standards, policies and procedures
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Prioritize and organize tasks and work area
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Ability to remain calm and resolve problems using good judgement as interpreted by the management
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Follow directions
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Work cohesively with co-workers as part of a team
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Maintain confidentiality of guest/employee information and pertinent hotel data
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18+ years of age.
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Strong communication and people skills.
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Flexible schedule with the ability to work late evenings.
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Ability to multitask and work in a fast-paced environment.
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Ability to speak a language other than English. Preferably French, Italian, or Spanish.
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Knowledge of flowers, wine, and fine foods preferred.
Physical Requirements:
See below Physical conditions description
This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job related duties assigned by their supervisor.
PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF:
I certify that I have read the physical requirements as set forth below and am physically able to perform the necessary duties as indicated herein.
1. GENERAL PHYSICAL REQUIREMENTS
Please check the ONE description of general physical requirements that best describes the work requirements of the position:
- A. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
- B. Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.
- C. Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- D. Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
- E. Very heavy work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects.
2. PHYSICAL ACTIVITIES
Please check ALL physical activities that apply to the essential functions of the position:
- A. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
- B. Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
- C. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
- D. Kneeling: Bending legs at knee to come to a rest on knee or knees.
- E. Crouching: Bending the body downward and forward by bending leg and spine.
- F. Crawling: Moving about on hands and knees or hands and feet.
- G. Reaching: Extending hand(s) and arm(s) in any direction.
- H. Standing: Particularly for sustained periods of time.
- I. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- J. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- K. Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
- L. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
- M. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
- N. Grasping: Applying pressure to an object with the fingers and palm.
- O. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
- P. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Q. Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.
- R. Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers.
3. VISUAL ACUITY
Please check the ONE description of visual acuity requirements (including color, depth perception, and field of vision), that best describes the requirements of the position:
A. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.- B. The worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm's reach; performing mechanical or skilled trades tasks of a non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc.
- C. The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
- D. The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned (i.e., custodial, food services, general labor, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)
4. WORKING CONDITIONS
Please check ALL conditions the worker is subject to in performing the essential functions of the position:
A. The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.- B. The worker is subject to outside environmental conditions: No effective protection from weather.
- C. The worker is subject to both environmental conditions: Activities occur inside and outside.
- D. The worker is subject to extreme cold: Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity.
- E. The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity.
- F. The worker is subject to noise: There is sufficient noise to cause worker to shout in order to be heard above the ambient noise level.
- G. The worker is subject to vibration: Exposure to oscillating movements of extremities or whole body.
- H. The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
- I. The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dust, mists, gases or poor ventilation.
- J. The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
- K. The worker is required to wear a respirator.
- L. The worker frequently is in close quarters, crawl space, shafts, manholes, small, enclosed rooms, small sewage and water line pipes, and other areas which could cause claustrophobia.
- M. The worker is required to function in narrow aisles or passageways.
- N. The worker is exposed to infectious diseases.
- O. The worker is required to function around prisoners or mental patients.
- P. None: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
