Top 4012 Department supervisor Jobs in Norwood, Ma

Supervisor, Contact Center MA (Hybrid Schedule)
Eversource Energy Service Company —Westwood, MA
- $103,200 - $114,670 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
5d
Nurse Supervisor
FENWAY HEALTH —Boston, MA
- $91,100 - $113,900 a year
- Full-time
- Nursing
- RN License
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Physical Therapist - Home Health
Care at Home —Malden, MA
- $91,879.42 - $117,150.49 a year
- Weekends as needed
- Doctoral degree
- Patient monitoring
- Customer service
- 403(b) matching
- Disability insurance
Occupational Therapist
The Home for Little Wanderers, Inc. —Roxbury Crossing, MA
- Computer literacy
- Writing skills
- Mid-level
- 403(b) matching
- AD&D insurance
Campus Coordinator-Evenings
The Home for Little Wanderers, Inc. —Walpole, MA
- Full-time
- Computer literacy
- Mid-level
- Residential
- 403(b) matching
- AD&D insurance
Nurse Manager, Adult Emergency Department, 40 Hours (Days)
Boston Medical Center —Boston, MA
- $122,000 - $177,000 a year
- Full-time
- Microsoft Word
- Background check
- Nursing
- Health insurance
- Dental insurance
Quick Apply
Inpatient Psychiatric Clinician (LICSW, LCSW or LMHC), Brockton Behavioral Health Center, 40Hours (Days)
Boston Medical Center —Brockton, MA
- $25.48 - $37.02 an hour
- Full-time
- Bilingual
- Background check
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Direct Care Counselor - TASP Program
Walker, Inc. —Watertown, MA
- $19.36 an hour
- Monday to Friday
- Background check
- Ability to walk for extended periods
- Residential
- 401(k)
Quick Apply
ACCS Clinical Team Director
Bay Cove Human Services —Boston, MA
- $89,760 - $94,750 a year
- Weekends as needed
- Bilingual
- Medication administration
- Addiction Medicine
Quick Apply
Assistant ACCS Clinical Team Director
Bay Cove Human Services —Boston, MA
- $77,520 - $84,520 a year
- Weekends as needed
- Bilingual
- Writing skills
- Licensed Clinical Social Worker
Quick Apply
Physical Therapist - Per Diem
LASELL VILLAGE INC —Auburndale, MA
- $60 an hour
- Temporary
- Background check
- Skilled nursing facility
- Surgery
Quick Apply
Warehouse Supervisor, Nights (Warehouse)
Martignetti Companies —Taunton, MA
- $65,000 - $75,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
Nurse Manager - Adolescent and Adult Units
Arbour Hospital —Jamaica Plain, MA
- $110,000 - $140,000 a year
- Full-time
- Nursing
- Psychiatry
- RN License
- Continuing education credits
- Health insurance
Quick Apply
Case Worker Manager | Transitional Age Youth Program
The Home for Little Wanderers, Inc. —Dorchester, MA
- On call
- Computer literacy
- Mid-level
- Bachelor's degree
- 403(b) matching
- AD&D insurance
LPN - 20 hours
ROAD TO RESPONSIBILITY INC —Hingham, MA
- $37 an hour
- Part-time
- Microsoft Word
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
Project Manager -Exhibits and Trade Show
Access TCA —Whitinsville, MA
- $60,000 - $80,000 a year
- Extended hours
- CAD
- 5 years
- Team management
Per Diem Inpatient Physical Therapist
Boston Medical Center —Boston, MA
- Part-time
- Background check
- CPR Certification
- High school
Quick Apply
Medical Technologist Specialist, Hematology (Days)
Boston Medical Center —Boston, MA
- $40 - $52 an hour
- 8 hour shift
- 5 years
- English
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Motor Equipment Repair worker/MEOI
City of Cambridge, MA —Cambridge, MA
- $25.41 - $34.39 an hour
- Overtime
- CDL B
- ASE Certification
- Mid-level
- Paid holidays
- Health insurance
Chief Medical Officer MelroseWakefield Health Care
MelroseWakefield Healthcare —Melrose, MA
- $385,000 - $425,000 a year
- Full-time
- Medicine
- PALS Certification
- BC/BE

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Supervisor, Contact Center MA (Hybrid Schedule)

Eversource Energy Service Company -
Westwood, MA

Apply Now

Job Details

Full-time
$103,200 - $114,670 a year
5 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
IVR
Telephone systems
Technical Proficiency
Analytics

Full Job Description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

This position is responsible for ensuring Eversource customers enjoy a top tier customer experience by leading our Customer Service Representatives in providing world class service. Ensures compliance with Company and regulatory policies and procedures, while fostering an engaging environment of going above and beyond for our customers in a 24/7 Contact Center setting. This professional position is responsible for the complete development of Eversource Customer Service Representatives through coaching and evaluative performance feedback, which maximizes customer satisfaction through sound business decision-making.

Essential Functions:

Leads a team of approximately 15 Residential or Business Customer Service Representatives in delivering high quality service to Eversource customers, ensuring that every customer is delighted during every interaction while creating an environment that fosters teamwork and accountability.
Engages in input that drives our Company towards our vision, leading others to do the same.
Directly accountable for ensuring exceptionally high individual CSR and center performance. This is achieved by being a visible presence on the contact center floor (at least 50% of the work week) engaging, evaluating, providing feedback and assisting Customer Service Representatives.
Provides weekly feedback to all direct reports through quality and performance coaching sessions and side by side CSR observations.
Handles escalated calls from customers, often involving complex and challenging situations, and resolves them to the customer’s satisfaction, while adhering to all company and regulatory policies and procedures.
Works collaboratively with the Customer Resolutions Supervisor to analyze escalation trends, perform root cause analyses, and evaluate customer feedback to improve Customer Satisfaction and First Contact Resolution.
Monitors inbound call volumes, individual and center performance and quality metrics, and customer feedback to ensure all company key performance indicator goals are met or exceeded.
Interprets and analyzes Post Transaction, First Contact Resolution, and Voice of the Customer survey results to identify performance trends and areas of opportunity and makes recommendations for policy and procedural changes to drive continuous improvement and increase customer satisfaction.
Works collaboratively with the Workforce Management team to ensure appropriate staffing needs and coverage and manage average handle time, after call work, and schedule adherence.
Communicates Company strategy and goals in a positive and timely manner to all employees, and professionally communicates employees’ concerns, questions, and ideas to management.
Ensures compliance with regulations and Company policies, and constantly looks for ways to improve business practices and policies to enhance customer satisfaction and loyalty.
Selects, trains, and develops new employees in the Contact Center using Eversource’s cutting edge recruiting and hiring process.
Participates on and leads various project teams, as necessary.
Participates in the on-call supervisor rotation, and participates in emergency/storm restoration events, as necessary.
Completes mid-year and year-end performance reviews, as required, for direct reports.
Interprets and ensures compliance with union contracts, as needed.
Exercises sound judgment and discretion in confidential matters.
Ability to work various schedules in a 24x7 contact center environment, as business needs dictate. Schedules will be rotational and will require flexibility regarding availability to work second shift and weekends, as required.
Ability and desire to work extra hours as necessary, in order to ensure exceptional individual, contact center and business performance.
Works with complicated/complex billing and system reports.
Responds to all email, correspondence, subpoenas and social media/executive inquiries.

Qualifications:

Technical Knowledge/Skill:

Requires familiarity with call center technology and telephony equipment, including ACD, IVR, Workforce Management and Quality Assurance tools.
Demonstrate familiarity with Social Customer Care platforms as well as the ability to calculate and analyze, various call center management metrics.
Requires Microsoft Office proficiency, including Word, Excel, PowerPoint, and Outlook.
Requires advanced analytical, verbal, written, interpersonal, and negotiating skills.

Education:

Requires a bachelor’s degree in Business, related discipline, or equivalent work experience.

Experience:

Five (5) plus years of related customer service experience or five (5) years customer contact center experience with at least two (2) years of supervisory responsibilities.
Previous supervisor or leadership experience strongly preferred.
The ability to speak multiple languages is a plus.

#LI-ES3

#custajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$103,200.00-$114,670.00

Worker Type:

Regular

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Apply Now

Refine Your Search

department supervisor jobs in norwood, ma

Supervisor, Contact Center MA (Hybrid Schedule)

Nurse Supervisor

Physical Therapist - Home Health

Occupational Therapist

Campus Coordinator-Evenings

Nurse Manager, Adult Emergency Department, 40 Hours (Days)

Inpatient Psychiatric Clinician (LICSW, LCSW or LMHC), Brockton Behavioral Health Center, 40Hours (Days)

Direct Care Counselor - TASP Program

ACCS Clinical Team Director

Assistant ACCS Clinical Team Director

Physical Therapist - Per Diem

Warehouse Supervisor, Nights (Warehouse)

Nurse Manager - Adolescent and Adult Units

Case Worker Manager | Transitional Age Youth Program

LPN - 20 hours

Project Manager -Exhibits and Trade Show

Per Diem Inpatient Physical Therapist

Medical Technologist Specialist, Hematology (Days)

Motor Equipment Repair worker/MEOI

Chief Medical Officer MelroseWakefield Health Care

I want to receive the latest job alert for department supervisor in norwood, ma

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