Top 84 Assistant director Jobs in Nottingham, Md

Assistant Director of Patient Relations
Johns Hopkins Hospital —Baltimore, MD
- Full-time
- Nursing
- Hospital
- 5 years
6d
Assistant Director - Aquatics and Operations
Centers —Baltimore, MD
- $50,000 - $65,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Office
Safeway Assistant Store Director- Baltimore, MD
Safeway —Baltimore, MD
- $68,000 - $94,000 a year
- Weekends as needed
- Merchandising
- Sanitation
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Assistant Program Director - Royal Family
Life Gate Health Care Services Inc —Owings Mills, MD
- Full-time
- Clean driving record
- HIPAA
- Mid-level
Quick Apply
Assistant Preschool Director
Childrens Manor & Children's Magnet Montessori Schools —Ellicott City, MD
- Up to $65,000 a year
- Full-time
- School experience
- Classroom
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Assistant Director of Field Operations, Maryland
Care2U —Baltimore, MD
- From $50 an hour
- Overtime
- Background check
- 6 years
- HIPAA
- Mileage reimbursement
- Health insurance
Quick Apply
Assistant Director of Nursing
The Lutheran Village at Miller's Grant —Ellicott City, MD
- $79,818 - $99,772 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Disability insurance
- Health insurance
Quick Apply
6d
Assistant Director, Vendor & Tenant Operations (USS Contract Administration)
Johns Hopkins University —Baltimore, MD
- $85,500 - $149,800 a year
- Full-time
- Hybrid work
- Background check
- Master's degree
- Project management
ASSISTANT DIRECTOR ASSET (PROPERTY) MANAGEMENT
Housing Commission of Anne Arundel County —Glen Burnie, MD
- $67,112 - $126,678 a year
- Full-time
- 5 years
- Basic math
- Office
Quick Apply
Assistant Director of Administration - Towson University
Capstone on Campus Management LLC —Towson, MD
- $60,000 - $70,000 a year
- Weekends as needed
- Microsoft Outlook
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
14d
Assistant Director Admissions (Admissions)
Johns Hopkins University —Baltimore, MD
- $55,800 - $97,600 a year
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
Assistant Director, Internships
Maryland Institute College of Art —Baltimore, MD
- $47,700 - $59,600 a year
- Online Application
- Background check
- Microsoft Excel
- Mid-level
Assistant Maintenance Director
Forest Haven Nursing and Rehabilitation Center —Catonsville, MD
- $25 - $28 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Loan repayment program
- Disability insurance
Assistant Director Fitness and Wellness
Loyola University Maryland —Baltimore, MD
- $53,040 - $66,300 a year
- Multiple hires
- Background check
- Mid-level
- Residential
Assistant Director of Property Operations - Towson University
Capstone on Campus Management LLC —Towson, MD
- $60,000 - $70,000 a year
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
6d
Assistant Food Service Director
FutureCare —Baltimore, MD
- $21 - $24 an hour
- Full-time
- Nursing home
- Mid-level
- Supervising experience
- Tuition reimbursement
- Paid time off
Quick Apply
14d
Assistant Director of Facilities (DMV/Chicago Region)
Movement Gyms —Timonium, MD
- $68,000 - $71,500 a year
- Weekends as needed
- Microsoft Word
- Ability to lift 50 pounds
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Assistant Unit Marketing Director
Chick-fil-A —Perry Hall, MD
- Full-time
- Quick service & fast food restaurant
- Entry level
Assistant Director of Child Support Administration (Human Service Administrator III)
State of Maryland - DHS - Howard County DSS —Columbia, MD
- $81,750 - $105,759 a year
- Online Application
- Office
- Administrative experience
- Bachelor's degree
- Paid parental leave
- Dental insurance
11h
Assistant to Home Rehabilitation/Renovation Director
Junto Affordable Housing —Baltimore, MD
- Computer skills
- Reliable transportation
- Communication skills
Quick Apply

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Assistant Director of Patient Relations

Johns Hopkins Hospital -
Baltimore, MD

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Staff supervision
Bachelor's degree

Full Job Description

Requisition #:

674880

Location:

Johns Hopkins Hospital, Baltimore, MD 21287

Category:

Non-Clinical Professional

Schedule:

Day Shift

Employment Type:

Full Time

Position Summary:

Reports directly to the senior director of patient relations and is responsible for directing the Office of Patient Relations, the management and supervision of the Program Coordinators, Sr. Patient Relations Specialist, and Patient Relations Specialists. Advises Medical and Nursing leadership and Senior Management on programs necessary to create a patient and family centered care culture.

Works closely with the Risk Management Department on patient grievances that involve litigation, Maryland Department of Health investigations and Joint Commission complaints. Assures the organization remains compliant with the CMS Conditions of Participation, Maryland Department of Health Regulations and Joint Commission Standards related to the disposition of patient grievances. Executes on and helps improve a written procedure manual to address complaints and grievances.

Provides oversight and direction of the complaint management database. Develops reports and analyze trends to reduce the frequency of complaints and grievances. This position is responsible for directing the integration and use of Patient Relations data to identify JHH trends and opportunities proactively and retrospectively to improve processes that promote an improved patient experience, as well as furthering our strategic priority of patient and family-centered care.

Manages all operations within budgetary guidelines, including human resources, professional development, data integrity, and facility need.

Responsible for the coordination of new program, planning, implementation and monitoring. Responsible for the selection, orientation and performance of professional staff and process improvement initiatives.

Additional activities include quality improvement, regulatory compliance, timely, responsive, and accurate review and resolution of patient grievances, complaints and requests for service. Leads meetings including disclosure of adverse events to patients and families, communicates and supports initiatives (including complaint resolution program) both vertically and horizontally to the workforce. Identifies gaps in current processes or performance and strategies to achieve improvement with sustainability. Works with all functional units, departments and clinics to resolve patient complaints and grievances timely.

Job Qualifications

At least 5 years’ experience in customer relations or service capacity, preferably in a healthcare environment, including at least 2 years in a supervisory, managerial or leadership capacity.
Bachelor’s degree required.
Master’s Degree preferred in Communications, Healthcare Administration, Business, Social Sciences, Nursing, Social Work or a related field. Emphasis on courses related to health care management, interpersonal skills and communications preferred.

Salary Range: $94,000 to $120,000 per year. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Apply Now

Refine Your Search

assistant director jobs in nottingham, md

Assistant Director of Patient Relations

Assistant Director - Aquatics and Operations

Safeway Assistant Store Director- Baltimore, MD

Assistant Program Director - Royal Family

Assistant Preschool Director

Assistant Director of Field Operations, Maryland

Assistant Director of Nursing

Assistant Director, Vendor & Tenant Operations (USS Contract Administration)

ASSISTANT DIRECTOR ASSET (PROPERTY) MANAGEMENT

Assistant Director of Administration - Towson University

Assistant Director Admissions (Admissions)

Assistant Director, Internships

Assistant Maintenance Director

Assistant Director Fitness and Wellness

Assistant Director of Property Operations - Towson University

Assistant Food Service Director

Assistant Director of Facilities (DMV/Chicago Region)

Assistant Unit Marketing Director

Assistant Director of Child Support Administration (Human Service Administrator III)

Assistant to Home Rehabilitation/Renovation Director

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