Top 101 Customer care coordinator Jobs in Novato, Ca

Customer Service Representative, CC
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
Patient Care Coordinator, Cardiovascular Medicine, Multi-Site (Larkspur/Petaluma/Novato), Full-Time, Days
MarinHealth Medical Network —Novato, CA
- $24.13 - $33.79 an hour
- 8 hour shift
- Spanish
- Hospital
- Computer literacy
Quick Apply
Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days
MarinHealth Medical Network —Novato, CA
- $22.50 - $31.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
Quick Apply
Front Office Coordinator, Primary Care, (Petaluma), Full-Time, Days
MarinHealth Medical Network —Petaluma, CA
- $22.50 - $31.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Primary Care
Quick Apply
Front Office Coordinator, Rheumatology, (San Rafael), Full-Time, Days
MarinHealth Medical Network —San Rafael, CA
- $22.50 - $31.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
Quick Apply
4d
Client Coordinator
Maxim Healthcare Services —Emeryville, CA
- $28 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
Front Desk Coordinator
Ignite Human Capital —San Rafael, CA
- $23 - $27 an hour
- Part-time
- Google Workspace
- HIPAA
- Clinic
Quick Apply
Practice Coordinator II - Referral Coordinator
University of California San Francisco —San Francisco, CA
- Spanish
- Microsoft Outlook
- Computer literacy
- Dental insurance
Practice Coordinator III
University of California San Francisco —San Francisco, CA
- Microsoft Outlook
- Computer literacy
- Writing skills
Practice Coordinator
University of California San Francisco —San Francisco, CA
- $31.92 - $45.68 an hour
- Spanish
- Microsoft Outlook
- Customer service
Practice Coordinator 3
University of California San Francisco —Emeryville, CA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Front Office Coordinator, Urology, (Greenbrae), Full-Time, Days
MarinHealth Medical Network —Greenbrae, CA
- $22.50 - $31.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
Quick Apply
Patient Care Coordinator
Petaluma Health Center —Petaluma, CA
- $25 - $27 an hour
- Full-time
- Dental office
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Hospital Unit Service Coordinator III
University of California San Francisco —San Francisco, CA
- Full-time
- Customer service
- Computer literacy
- Writing skills
OUTREACH COORDINATOR
NORTH EAST MEDICAL SERVICES —San Francisco, CA
- $32.08 - $36.15 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
Authorization Coordinator
University of California San Francisco —San Francisco, CA
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
Client Services Coordinator
Aligned In-Home Care —San Rafael, CA
- $29 - $31 an hour
- Weekends as needed
- Office
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Surgery Coordinator/Scheduler
University of California San Francisco —San Francisco, CA
- Spanish
- Microsoft Excel
- Microsoft Outlook
Engagement Specialist - Davita IKC - Sacramento
DAVITA —Vallejo, CA
- $25.00 - $28.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Intake Coordinator
Maxim Healthcare Services —Emeryville, CA
- $28 - $30 an hour
- Full-time
- Microsoft Excel
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
1d

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Customer Service Representative, CC

Partnership HealthPlan of California -
Fairfield, CA

Apply Now

Job Details

Full-time
$29.95 - $35.19 an hour

Qualifications

Customer communication
Administrative experience
High school diploma or GED

Full Job Description

Overview:

To respond to member and provider inquiries regarding case management telephonically.
Ensures that callers’ questions and/or problems are resolved or are directed to the appropriate
person for resolution and/or entered as a referral for case management while providing the
highest level of customer service.

Responsibilities:

Supports the Care Coordination Department by answering the ACD telephone line,

determining call urgency and routing calls appropriately

Responds to member and provider issues and questions received through the Care

Coordination ACD line.

Provides excellent customer service and communicates with others in accordance with

Partnership standards and expectations.

Communicates clearly and effectively through all mediums of communication with

members, providers, vendors, community partners, and Partnership employees.

Responds to inquiries in a timely manner
Documents calls as appropriate.
With direction, initiates and processes referrals to appropriate programs in accordance

with department policies, and communicates referral outcomes to referral source.

Works with internal departments, providers, and external organizations to resolve issues

as needed.

Manages the Care Coordination regional helpdesk and routes emails or enters referrals

appropriately

Other duties as assigned

Secondary Duties and Responsibilities

Provide support and assistance to coordinators and health care guides as needed.

Qualifications:

Education and Experience

High School Diploma or equivalent; minimum three years
administrative experience required. Two (2) years of experience
working in a health care setting recommended.

Special Skills, Licenses and Certifications

Strong written and oral communication skills. Advanced computer
skills, including proficiency in multiple software applications including
Microsoft Office Suite and SharePoint. Strong organizational and
multitasking skills. Excellent interpersonal and customer service skills.
Bilingual skills in Spanish, Tagalog, or Russian may be preferred.

Performance Based Competencies

Must be able to work in a fast-paced environment and maintain
courtesy and composure when dealing with internal and external
customers. Ability to function effectively with frequent interruptions
and direction from multiple team members.

Work Environment And Physical Demands

More than 50% of work time is spent using a desktop computer. When
necessary, the ability to lift, carry, or move manuals and reports,
weighing up to 25 lbs.

All HealthPlan employees are expected to:

Provide the highest possible level of service to clients;
Promote teamwork and cooperative effort among employees;
Maintain safe practices; and
Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$29.95 - $35.19

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Apply Now

Refine Your Search

customer care coordinator jobs in novato, ca

Customer Service Representative, CC

Patient Care Coordinator, Cardiovascular Medicine, Multi-Site (Larkspur/Petaluma/Novato), Full-Time, Days

Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days

Front Office Coordinator, Primary Care, (Petaluma), Full-Time, Days

Front Office Coordinator, Rheumatology, (San Rafael), Full-Time, Days

Client Coordinator

Front Desk Coordinator

Practice Coordinator II - Referral Coordinator

Practice Coordinator III

Practice Coordinator

Practice Coordinator 3

Front Office Coordinator, Urology, (Greenbrae), Full-Time, Days

Patient Care Coordinator

Hospital Unit Service Coordinator III

OUTREACH COORDINATOR

Authorization Coordinator

Client Services Coordinator

Surgery Coordinator/Scheduler

Engagement Specialist - Davita IKC - Sacramento

Intake Coordinator

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