Top 1110 Onboarding manager Jobs in Novato, Ca

Client Success Manager
Larkin Benefit Administrators —San Francisco, CA
- $70,000 - $107,640 a year
- Full-time
- Microsoft Word
- Research
- Mid-level
2d
Assistant Commercial Property Asset Manager
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Facility Manager - Residential Valet Operations
Reimagined Parking —San Francisco, CA
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Jumio —San Francisco, CA
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Chanel —San Francisco, CA
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Fraud Strategy Manager / Senior Manager (Onboarding)
Cardless —San Francisco, CA
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Hayden AI —San Francisco, CA
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Sr Manager, Learning & Development
Gap Inc. —San Francisco, CA
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Program Manager (5156C) - Fung Institute
University of California Berkeley —Berkeley, CA
- $6,050.00 - $7,333.33 a month
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- Master's degree
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Team Lead
Career Team Enterprises —Marin County, CA
- $70,000 - $73,000 a year
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- Background check
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Manager, Customer Success - Beneficial Deployments
Anthropic —San Francisco, CA
- $265,000 - $320,000 a year
- Hybrid work
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- 3 years
- Bachelor's degree
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3d
Employee Experience & Inclusion Manager
The RealReal —San Francisco, CA
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Senior level
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Contract Sr. Manager of Lab Operations and Facilities
Hueman PE Talent Solutions —Emeryville, CA
- $70 - $89 an hour
- Contract
- 5 years
- Bachelor's degree
- Organizational skills
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Sales Onboarding & Enablement Manager
Netradyne —San Francisco, CA
- $105,000 - $150,000 a year
- Bachelor's degree
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- Master of Business Administration
- Disability insurance
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General Manager - Napa
We Ship Express, INC. —Napa, CA
- $120,000 - $160,000 a year
- Full-time
- 5 years
- Analysis skills
- Senior level
- Health savings account
- AD&D insurance
Housekeeping Manager
AccorHotel —San Francisco, CA
- $95,000 - $108,000 a year
- Full-time
- Residential
- Organizational skills
- 1 year
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5d
GSOC Manager
Crisis24 —San Francisco, CA
- $105,000 - $115,000 a year
- Full-time
- Supervising experience
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TOPS - Community Manager Specialist
Asset Living —Napa, CA
- $33.65 - $38.46 an hour
- Hybrid work
- Mid-level
- High school diploma or GED
- Bachelor's degree
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EECS Department Operations Manager (7378U) - EECS
University of California Berkeley —Berkeley, CA
- $110,000 - $140,000 a year
- Online Application
- Background check
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Senior Manager, Talent Management
Rothy's —San Francisco, CA
- $150,000 - $184,000 a year
- Full-time
- Senior level
- Leadership
- Communication skills
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- Paid time off
11d

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Client Success Manager

Larkin Benefit Administrators -
San Francisco, CA

Apply Now

Job Details

Full-time
$70,000 - $107,640 a year
2 days ago

Qualifications

Microsoft Word
Labor law compliance
Customer relationship building
ADA accessibility regulations
FMLA
State-specific regulations in benefits management
Leave management
Research
Regulatory legal research
Managing clients in a customer support role
Policy analysis
Customer engagement
Customer relationship management
Vendor communication
Managing projects
Quantitative analysis
Editing
Disability rights laws

Full Job Description

Description:

Job Title: Client Success Manager

Reports To: Senior Client Success Manager

FLSA Status: Exempt

The Company

We are a highly experienced and successful leave and disability claims company. The Larkin Company prides itself on providing a personal touch. With a forward-thinking, modern and creative approach, we take strong pride in the exceptional service that we provide to our clients and their employees. What makes us unique is the combination of our expert knowledge in the fields of leave and interactive process administration, and disability management, coupled with our personal, friendly, supportive, and professional approach to customer service. Providing an excellent customer experience is not only a continuous goal of ours at The Larkin Company, but it is something that we continuously achieve; evidenced in the feedback that we receive from our clients and their employees. Our customer focus does not originate from a feeling that “we must provide good service”, but instead a genuine passion to provide great service.

The Team

While we are not located in the same physical office, we are a highly collaborative, hardworking team. We have a people-centric focus on our team, as well as a commitment to a fulfilling client experience while balancing interdepartmental needs. We enjoy a refreshing, fun, and supportive work environment; while maintaining a culture which demands high quality, efficiency, and the utmost professionalism. The Customer Success team is responsible for business development as well as ongoing client implementations and relationship management, with a focus being on finding the right long-term partners for The Larkin Company. We work to build strong relationships with our clients starting during the implementation process and continuing throughout the partnership. We partner with every other team at The Larkin Company to effectively support our clients and their evolving needs.

The Role (Expectations)

The ideal candidate will be someone who can demonstrate an appreciation for outstanding customer service and have strong communication skills, show organized work habits, open-mindedness and a strong attention to detail. They should be able to work autonomously in a fast-paced work environment, and also able to contribute to The Larkin Company team, by being a friendly, helpful, and valued team member. Someone who desires to learn and has strong research skills with an exceptional ability to read, interpret, and advise employees/employers on employer policies, federal/state laws and best practice guidance related to leave, ADA accommodations, and claims management. We want someone who will not only work with the Customer Success team to quickly resolve escalations but also be the voice of our client’s needs and working collaboratively with Operations to solve issues. In addition, we would expect them to participate in other company activities and projects to help grow the company and therefore creating broader success for themselves and their colleagues.

Job Duties and Essential Functions:

With minimal to no direction from management, proactively:

Drive strategy with internal stakeholders to ensure that client satisfaction is high while creating sustainable processes and policies with clients and internal business teams
Nurture client relationships beginning with implementation through ongoing partnership by being a trusted partner and strategic advisor. This includes on-site visits/lunches.
Lead client management and implementation calls and ensure all action items are resolved
Drive recommendations on best practices on client policies and processes leveraging Larkin’s benchmarking data
Use good judgement to work with internal stakeholders to resolve internal and external escalations, which may involve challenging conversations and collaboration to address issues and determine solutions, resulting in stronger internal and external relationships
Present to clients in a way that exhibits preparation, strong communication skills, content flow, organization, expertise, and builds client confidence and trust in The Larkin Company
Investigate program scope-creep or change requests, strategizing with internal stakeholders as needed to review and realign program scope and pricing with client
Serve as the main point of contact and project manager for both cross functional internal teams as needed and external teams during the implementation and ongoing partnership and confirm alignment throughout implementation to ensure success (e.g. prep meetings, discussing regulatory research, conducting policy review, etc.)
Deliver management reports and analysis of client programs
Prepare and review service agreement amendments and facilitate review process with internal and external parties, as well as contract updates/negotiation coordination with internal and external parties from start to finish for the entire lifecycle of the contract
Prioritize internal and external tasks and initiatives appropriately and respond to client inquiries in a timely manner
Draft and review assignments created by the Client Success Coordinator and approve all client facing communications
Manage implementation schedule and reorganize tasks to meet objectives as well as present deliverables such as leave packets and process flows
Oversee data feed integration process; manage data feed testing closely in alignment with security protocols
Ability to determine readiness for transition from implementation to program go live and obtain consensus from client and cross functional teams
Mentor Coordinators and provide training as needed
Perform other duties as assigned to meet business needs

Requirements:

Qualifications, Skills and Experience required:

A four-year college degree or a professional certification in a similar or related field preferred, or any equivalent combination of education and related experience is required
At least 3 years of leave of absence administration or a related field in which knowledge and application of federal and state leave laws is necessary
Previous relevant experience in successfully managing client relationships
Strong passion for providing excellent customer service
Willingness to learn and a positive attitude
Excellent organizational, quantitative skills
Proven excellent verbal/written communications skills including active listening and the ability to ask helpful questions to deliver clear and concise insight internally and externally
Relevant experience in presenting and able to pivot from standard presentation as needed
Ability to manage their work across a variety of needs and deadlines
Agility and flexibility to prioritize and adapt accordingly despite changes in scale, scope, or deadline
Excellent follow through in a timely manner, and sound judgement
Demonstrates confidence and professionalism
Excellent attention to detail
Solution driven using creative and diverse ways, while still upholding company values, to approach a problem and answer a question
Strong knowledge of MS Excel and MS Word
Ability to comprehend, edit, and use a variety of informational documents including but not limited to online resources and client policies
Ability to efficiently manage multiple projects
Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients
Ability to communicate effectively and work closely with vendors, fellow team members, managers, and other regardless of team or level
Ability to travel (required)

When this role is being performed at a high level, the Client Success Manager will be viewed as a supportive colleague and a valuable "go-to" resource for our clients as Client Success determines and requests.

Extensive training on FMLA, CFRA, CA PDL, ADAAA, FEHA and other state laws pertaining to leave and ADA administration is a part of the onboarding process.

Compensation details: 70000-107640 Yearly Salary

PI4cba49a2dc08-25404-41332220

Apply Now

Refine Your Search

onboarding manager jobs in novato, ca

Client Success Manager

Assistant Commercial Property Asset Manager

Facility Manager - Residential Valet Operations

Onboarding Manager

Manager, Fashion Expertise, San Francisco

Fraud Strategy Manager / Senior Manager (Onboarding)

Facilities Manager

Sr Manager, Learning & Development

Program Manager (5156C) - Fung Institute

Team Lead

Manager, Customer Success - Beneficial Deployments

Employee Experience & Inclusion Manager

Contract Sr. Manager of Lab Operations and Facilities

Sales Onboarding & Enablement Manager

General Manager - Napa

Housekeeping Manager

GSOC Manager

TOPS - Community Manager Specialist

EECS Department Operations Manager (7378U) - EECS

Senior Manager, Talent Management

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